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 Castle IT online Store, at www.lelong.com.my can be trusted?

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ruiji7363
post Sep 26 2017, 08:39 PM

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I had no problem buying from him but his after sales service was such a pain in the ass.

I bought an ergonomic keyboard & mouse bundle with 3 years warranty from him, when the mouse scroll wheel not functioning, I contacted him asking whether I can claim the mouse since its still within warranty period, he said yes and said claiming period longest only will take 2 months.

So I couriered the mouse to him, and the fellow just disappear, I emailed him month after month until i decided not to ask anymore thinking I probably got cheated and maybe i would never see my mouse again.

It was after 7 or 8 months later when i decided to try my luck and confronted him in multiple emails asking my claiming status then only he decided to reply me and said the said product no longer in market anymore and replace another brand of mouse to me.

What upset me the most was during that entire dreadful process he never had the common courtesy to at least inform me, I would never consider to claim the mouse in the 1st place had he not promised the claiming would only took 2 months, plus i really really like that mouse.

 

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