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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps

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Icehart
post May 26 2010, 08:10 PM

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QUOTE(Lowyat_P1W1MAX @ May 25 2010, 12:49 PM)
Hi there,

We tried to call  you but number is either not in service or phone turned off.
Please PM us your alternative number.

Thank you
*
My account number has been updated with the latest contact information. Please call during lunch time. Thanks. smile.gif

This matter is logged in the report number 717729.

Icehart
post May 27 2010, 08:57 PM

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I hope they do fix and they already gave me 2 weeks rebate. Hopefully it all worked out in the end for us. smile.gif
Icehart
post Jun 5 2010, 09:16 PM

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Hi there P1 Wimax,

This is in reference to the case ID 717729.

Your customer service representative said that the congestion around my area will be resolved by 1st June. However, I'm still facing slow connectivity at specific time such as during evening to night periods.

This post has been edited by Icehart: Jun 5 2010, 09:16 PM
Icehart
post Jun 11 2010, 08:48 PM

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QUOTE(XxAC3xX @ Jun 11 2010, 12:13 PM)
sum1 answer me plz.... icon_question.gif
hw much speed is reduced once we exceed the limit?
*
Reduce to 400kbps.. smile.gif

QUOTE
Hi there P1 Wimax,

This is in reference to the case ID 717729.

Your customer service representative said that the congestion around my area will be resolved by 1st June. However, I'm still facing slow connectivity at specific time such as during evening to night periods.


P1, referring to the case above, please have a look and get back to me as soon as possible. smile.gif
Icehart
post Jun 13 2010, 07:46 AM

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P1 is so smooth right now in the morning but it's as slow as a snail at night!
Icehart
post Jul 30 2010, 09:58 PM

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QUOTE(jianxiang @ Jul 30 2010, 02:29 PM)
Bukit OUG condo(near old klang road) there....is P1 line good there???

2)the 7 days policy...can i just return modem to the shop which i subscribed P1???or i need to go all the way to head office of P1 to terminate if not satisfied with the connection?
*
The last time I subscribe to Wiggy I have to return it at HQ. hmm.gif

Is there any maintenance going on at night? My line seems to be lagging at night these days. Previously it has already been fixed but then the problem come back again after a while. Can you help me check? My account number is 101703502.

This post has been edited by Icehart: Jul 30 2010, 10:26 PM
Icehart
post Aug 3 2010, 08:01 PM

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QUOTE(Lowyat_P1W1MAX @ Aug 2 2010, 08:49 PM)
Hi @Icehart,

We are currently monitoring your case right now. We will get back to you about this matter latest by tomorrow. Sorry for any delay response. Thanks.

Regards,
Lowyat_P1 Wimax

*
Hi, how is my problem?
Icehart
post Aug 4 2010, 08:38 AM

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QUOTE(aminsa @ Aug 4 2010, 08:12 AM)
For 'Home Plus' , what will happen after I hit 20GB quota?
*
Capped to 400kbps.
Icehart
post Aug 4 2010, 12:33 PM

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QUOTE(Boy96 @ Aug 3 2010, 08:36 PM)
Only for new customers, existing customers not eligible to upgrade..

» Click to show Spoiler - click again to hide... «

Icehart
post Aug 4 2010, 11:28 PM

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P1, I was unable yesterday when you called. Can you please call and rectify the issue again?

Case ID: 1008A138122
Icehart
post Aug 5 2010, 07:46 AM

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QUOTE(earthcrystal @ Aug 5 2010, 07:01 AM)
Lowyat_P1W1MAX.

With the launched of the new modem DX-230, there should be a marketing exercise to cater for existing customer who are still using the
dinosaur modem DV-230. May I suggest that existing customer who has subscribed more than one-year should entitled for a free upgrade.

Without us, loyal existing customers, will P1 still be around?
Without us, loyal existing customers who has to bear the ups and downs with P1, endless complaints and fine-tuning to help
improve the services of P1, will P1 still be around?

We, loyal existing customers are the pioneers and the roots to build the foundation of P1.
We, loyal existing customers has been tolerance and supportive. I think it is time P1 should rewards us to ensure that we will
continue.

Please advise.
smile.gif
*
Yeah please advise regarding this matter too. smile.gif
Icehart
post Aug 5 2010, 08:00 PM

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Edited.

This post has been edited by Icehart: Aug 5 2010, 08:13 PM
Icehart
post Aug 13 2010, 10:03 PM

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P1 Wimax,

I performed a speedtest and received this result:

user posted image

Then I run a test at your website and got the following result:

user posted image

My account number is 101703502. If you see this, please call me as soon as possible, we need to talk. These few nights I have been getting connection lag and slow speed.

This post has been edited by Icehart: Aug 13 2010, 10:04 PM
Icehart
post Aug 18 2010, 04:44 PM

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I already PM you my contact number, please call. Thanks smile.gif
Icehart
post Aug 18 2010, 10:55 PM

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QUOTE(Lowyat_P1W1MAX @ Aug 18 2010, 08:28 PM)
Hi Icehart,

We try to contact you twice but unanswered.  sad.gif

Let us know the best time to contact you again.

Thank You

P1 Wimax  thumbup.gif
*
Sorry bro, I accidentally switch my phone to silent mode.
Can you try calling again anytime you see this message? smile.gif
Icehart
post Aug 30 2010, 01:54 AM

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QUOTE(massKiller @ Aug 30 2010, 01:49 AM)
Looks like P1 got congestion issue and they still not admitting. My connection speed gets better after 1 am.
*
Lol, mine only slow at night. Quite in the contrary eh?
Icehart
post Sep 10 2010, 02:25 PM

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QUOTE(mono @ Sep 10 2010, 01:43 PM)
wah.. suddenly this morning speed and connection ok already.
but is it because of other people in my condo are offline?
P1 please provide a good and consistent speed all the time.
im not paying RM99 per month for a lousy service.
last night i have to surf using my handphone via Maxis.
and i tell you their speed is very good. yours is 4G rite? :-)
the best part, last nite, when your connection is down..
i got an email from your CEO wishing selamat hari raya.
haha.. so funny. :-D
*
hmm.gif
Why I didn't receive one
Icehart
post Sep 10 2010, 06:13 PM

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now cannot access already

Icehart
post Sep 10 2010, 09:29 PM

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QUOTE(M1X @ Sep 10 2010, 09:15 PM)
I only have Bank Islam and Public Bank accounts  doh.gif
I went to both banks' bill payment system and seems to be unable to find option for P1/greenpacket.....  whistling.gif
Looks like i just try another time on that FPX payment. (well i was able to reload my Maxis credit via FPX though, weird?  hmm.gif )
*
Use Public Bank Day 2 Day card and pay. I do it most of the time.
Icehart
post Sep 12 2010, 12:22 AM

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QUOTE(mono @ Sep 11 2010, 11:34 PM)
anyone? try to beat this.. :-D

user posted image
*
Wow, but at least better than me, I cannot access at all sad.gif



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