The Official P1 W1Max Support Thread 2

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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps

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TSLowyat_P1W1MAX	Aug 12 2010, 02:47 PM Return to original view \| Post #161
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(aminsa @ Aug 12 2010, 09:56 AM) P1 Reps, When will P1 reset the user's fair usage quota?. Because I'm running on the low side after 1 week testing period downloading a couple of movies Hi Aminsa, could you provide us your account number please. Thank You. P1 Wimax Added on August 12, 2010, 3:07 pm QUOTE(Kabadi84 @ Aug 12 2010, 01:43 PM) I'll already pm you my accaunt Hi. We r unable to reach u. let us know the best time to contact you. thank you. P1 Wimax Added on August 12, 2010, 3:43 pm QUOTE(nlik @ Aug 11 2010, 10:42 PM) I reported my dial up speeds on P1 to them. In return they asked for my feedback. Fine so I gave them my feedback: Your reseller sell the package to me even though my area is not really in the coverage? my apartment was also shown on the sales laptop screen, to be in the coverage area. Upload speeds was terrible. Even a 100 KB file attachment took 1/2 hour and that is after failing several times!! despite the WiMAX Signal Strength at 'Strong'. It worked for a while , but then suddenly the speed was weak/barely good even after positioning the modem to face the direction they recommended. Called careline but they couldn't solve my issue. Totally dissatisfied and this does not solve Malaysia last mile issue. Am terminating this P1 service soon once I confirm another ISP and dreading the confrontation and all sorts of excuses they will give when I bring back the modem to terminate. Are you going to compensate for all the agony felt by your users? Report numbers as reference: 648825, 678263, 678263, C-115442, C-132540 not including those frustrating days I did not report. Hi. We r unable to reach u. let us know the best time to contact you. thank you. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Aug 12 2010, 03:43 PM
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TSLowyat_P1W1MAX	Aug 17 2010, 01:16 PM Return to original view \| Post #162
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(WORLD4G @ Aug 13 2010, 09:42 PM) My account number 101847846 http://www.speedtest.net/result/913398657.png Why the speed is so slow????????? Added on August 13, 2010, 9:43 pm Hi, How is your connection for today? have you tested the speed? Let us know if you need further assist. Thank You. P1 Wimax Added on August 17, 2010, 3:11 pm QUOTE(aminsa @ Aug 16 2010, 06:09 AM) Why P1 Wimax ping is so slow(in 170ms range) compared to Streamyx Hi Aminsa, We have send you a private message. Thank You. P1 Wimax Added on August 17, 2010, 6:58 pm QUOTE(Icehart @ Aug 13 2010, 10:03 PM) P1 Wimax, I performed a speedtest and received this result: Then I run a test at your website and got the following result: My account number is 101703502. If you see this, please call me as soon as possible, we need to talk. These few nights I have been getting connection lag and slow speed. Hi, We are unable to reach you. Let us know the best time to contact you. Thank You. P1 Wiamx This post has been edited by Lowyat_P1W1MAX: Aug 17 2010, 06:58 PM
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TSLowyat_P1W1MAX	Aug 18 2010, 03:07 PM Return to original view \| Post #163
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(Kabadi84 @ Aug 18 2010, 01:37 AM) Dude call me on another number I'll pm you now Hi Kabadi84, It was nice talking to you. Have a great day. Thank You. P1 Wimax
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TSLowyat_P1W1MAX	Aug 18 2010, 08:28 PM Return to original view \| Post #164
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(Icehart @ Aug 18 2010, 04:44 PM) I already PM you my contact number, please call. Thanks Hi Icehart, We try to contact you twice but unanswered. Let us know the best time to contact you again. Thank You P1 Wimax
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TSLowyat_P1W1MAX	Aug 24 2010, 04:50 PM Return to original view \| Post #165
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(aminsa @ Aug 19 2010, 06:11 PM) My Ping test IP_ADDRESS TEST_DATE TIME_ZONE PING JITTER PACKET_LOSS SERVER_NAME GRADE MOS DISTANCE_MILES 120.140.145.98 8/19/2010 10:03 AM GMT 75 8 0% Kuala Lumpur B -4.36 0 120.140.145.98 8/19/2010 10:06 AM GMT 91 43 0% Kuala Lumpur C -4.24 0 120.140.145.98 8/19/2010 10:08 AM GMT 76 8 1% Kuala Lumpur B -4.29 0 Hi aminsa, As per request will call you again later. Thank you. P1 Wimax Added on August 24, 2010, 4:58 pm QUOTE(JoBigShow @ Aug 20 2010, 06:27 AM) Hello, right now I'm using the HOME PLUS Plan with 1.2Mbps, RM99 per month, I want to upgrade to HOME PRO Plan with 2.4Mbps, RM139 per month. Do I have to really go to the P1 Stop or can i just get the P1 staff to enable it via online? My account is: 101630119 EDIT: THE P1 STAFF ALREADY CALLED ME TODAY AND I GOT MY UPGRADE TO COMMENCE, PROBLEM SOLVED. TQ. Hi, Let us know if you need further assist in the future. Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Aug 24 2010, 04:58 PM
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TSLowyat_P1W1MAX	Aug 24 2010, 06:33 PM Return to original view \| Post #166
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(aminsa @ Aug 19 2010, 06:11 PM) My Ping test IP_ADDRESS TEST_DATE TIME_ZONE PING JITTER PACKET_LOSS SERVER_NAME GRADE MOS DISTANCE_MILES 120.140.145.98 8/19/2010 10:03 AM GMT 75 8 0% Kuala Lumpur B -4.36 0 120.140.145.98 8/19/2010 10:06 AM GMT 91 43 0% Kuala Lumpur C -4.24 0 120.140.145.98 8/19/2010 10:08 AM GMT 76 8 1% Kuala Lumpur B -4.29 0 Hi aminsa, As per request will call you again later. Thank you. P1 Wimax >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi aminsa, It was great talking to u. Thank You. P1 Wimax Added on August 24, 2010, 6:34 pm QUOTE(manekineko @ Aug 23 2010, 11:29 PM) i've been having connection problem since about the 17th of aug, from about 9pm onwards to midnight or later EVERYDAY! msn disconnects all the time, google can't even load, can't check my online email and it's only at this certain timing. i know about fair usage policy, hitting quota blah blah blah but not being able to even load google nor get into msn even though i'm not even doing anything else with my line? that's ridiculous. Hi, Could you provide us your account number please. Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Aug 24 2010, 06:34 PM
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TSLowyat_P1W1MAX	Aug 24 2010, 09:19 PM Return to original view \| Post #167
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(manekineko @ Aug 24 2010, 06:37 PM) i've actually filed a report on sun (22/08/2010) but it was closed even when the problem has not been resolved yesterday. my account number is 100744655 and the report number that was closed is c-156008. thank you. Hi, We have PM you. please check your inbox. Thank You. P1 Wimax Added on August 24, 2010, 9:34 pm QUOTE(ken_zie @ Aug 20 2010, 09:14 PM) account number: 103665543 the connection have been very unstable at certain time for a few weeks already. even opening a google homepage also have to wait?? Hi, We are unable to reach you. let us know the best time to contact you. Thank you. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Aug 24 2010, 09:34 PM
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TSLowyat_P1W1MAX	Sep 2 2010, 04:48 PM Return to original view \| Post #168
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(aminsa @ Aug 25 2010, 06:46 PM) Dear P1, Suddenly since this morning, my P1 wimax signal drop from almost full signal before to only about 3 bar max (good, nearly weak). What has happened here in bandar baru bangi. Any maintainance being done here? my account no:104043260 Added on August 25, 2010, 6:57 pm Just now, it's back to normal - almost full signal Hi aminsa, We are glad that ur connection restored ! How is connection rite now. Give us feedback, if the issue still persist. we are here to assist u
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TSLowyat_P1W1MAX	Sep 2 2010, 05:03 PM Return to original view \| Post #169
New Member Junior Member 12 posts Joined: Dec 2008	[quote=WORLD4G,Aug 27 2010, 09:47 PM] My account number 101847846 http://www.speedtest.net/result/913398657.png Why the speed is so slow????????? cry.gif cry.gif cry.gif cry.gif cry.gif [quote=Lowyat_P1W1MAX,Aug 17 2010, 01:16 PM] Hi, How is your connection for today? have you tested the speed? Let us know if you need further assist. Thank You. P1 Wimax [/quote] hi, Kindly email to us the 3 speedtest result to talktous@p1.com.my with 4 hour different each Tq.. Added on September 2, 2010, 5:35 pm[quote=PeterYeapCB,Aug 28 2010, 01:58 AM] Is there any diffrent between the old and new P1 modem? Do i need to upgrade? [/quote] hi, The difference with DV 230 and DX 230 are as stated as below : The DV-230 comes with an external USB WiFi adaptor to enable connection sharing. Hence, an external WiFi router is not needed when using DV-230. In addition, the DV-230 is voice ready. The DX-230 comes with an integrated WiFi that supports IEEE 802.11 b/g/n standards. The DX-230 also has two LAN ports as well as two voice ports. Overall, DX-230 provides better WiFi performance at your home or office and supports more connectivity choices via the additional LAN and Voice ports. This post has been edited by Lowyat_P1W1MAX: Sep 2 2010, 05:35 PM
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TSLowyat_P1W1MAX	Sep 2 2010, 05:40 PM Return to original view \| Post #170
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(PeterYeapCB @ Aug 28 2010, 11:46 AM) what if i want to upgrade my DV-230 Desktop to the latest DX-230 Desktop Modem? what should i need and how much this will cost me? hi Existing P1 W1MAX customers with the DS-300/DV-230 can upgrade to DX-230 by purchasing a new unit at RM399 at the P1 P@ddock or P1TSTOP. The P1 P@ddock or P1TSTOP representative will transfer your service to the new DX-230 accordingly. Added on September 2, 2010, 5:43 pm QUOTE(massKiller @ Aug 29 2010, 09:40 PM) Same here, I am in JB, the connection speed damn slow..its been 1 week. Report to P1 and they say all in JB having this issue and they are fixing it but can't confirm when will be solved. WTF!!! Any one from JB having this issue? Hi, We sincerely would like to apologize for any inconvenience caused, Please accord us your patience as our engineer are still in the midst of working on it.. Do feel free to let us know if you need any help .. have a nice day ahead!! Added on September 2, 2010, 5:46 pm QUOTE(static @ Aug 29 2010, 09:42 PM) Internet has been awfully slow lately, I mean AWFULLY slow. I live at Jalan Munshi Abdullah, BSID:00:00:12:a0:01:81. Hi, Kindly drop us ur acc no to us to assist u further Added on September 2, 2010, 5:52 pm QUOTE(klix @ Aug 29 2010, 09:43 PM) how is the speed in setia alam? Hi, Kindly provide us complete address or u can the coverage at blw link : http://www.p1.com.my/wimax/coverage_ref.aspx Added on September 2, 2010, 7:53 pm QUOTE(kriss120 @ Aug 29 2010, 10:10 PM) yurp..wimax got some problem i think..coz lately the connection really bad..i play on9 game sometimes dc..damn Hi, Kindly drop us ur acc no to assist u further Added on September 2, 2010, 7:59 pm QUOTE(santaclaus @ Aug 29 2010, 10:31 PM) its been a month tht my connection fark up. it says connected but the speed is 0. it stays connected but i cant load any shiat and my online game just hanged there. when i disconnect and try to connect again , the signal will drop to 1 bar and keep fail to connect. called p1 cs and refer to technical , oways gif me BS . everytime they use the same stupid procedures even i can b p1 cs. First , will ask my location , then confirm im in their coverage area. ( if my place is not in p1 coverage , u think i would subscribe? ) second , will ask to disconnect and re-connect. third , will say unplug modem and re-plug. fourth , restart comp. fifth , reinstall. sixth , update ( if i cant connect how the hell i could update? isnt it stupid to say pls update? ) finally if everything is done but stil fail to connect / speed slow , "oh im sorry , there is a maintenance going on in ur area." this is the part whr i really wanna fark p1. if its in maintenance y ur stupid cs waste 30mins of my time bringing me thru step 1 to 6? im waiting my contract to end and bye bye p1. Frankly some frens is asking my opinion about p1 n everytime i say "NO". Hi, Sorry for any inconvenience caused. I understand that you are currently facing unstable connection issue. Probably, we will check again this matter and find the best solution for you once u provide us ur acc no . No worries. Thanks for writting to us. :-)... Added on September 2, 2010, 8:08 pm QUOTE(YumiSan @ Aug 31 2010, 02:20 AM) I'm currently subscribed to a P1 Home Pro package, .... 2.4Mbps just sounded so far off that it's becoming a joke. RM199 per month and this is what I get? Please kindly look into my connection speed issue before I tear all my hair off. Account num: 102060811 Hi, Kindly assist to provide your acc details to investigate. Added on September 2, 2010, 8:16 pm QUOTE(takkicom @ Aug 31 2010, 06:02 PM) wtf fair usage left 15gb lag till keep green light dc again wtf service hi, How is connection rite now ? Pls revert to us if the issue still persist. Added on September 2, 2010, 8:18 pm QUOTE(AjkR06 @ Aug 31 2010, 08:07 PM) When P1 WiMAX want to extend their coverage to Bagan Serai, Perak ?? Taiping, situated about 25KM from bagan Serai already have P1 coverage.. but Bagan Serai still not have coverage. I really hope that P1 Wimax does not "discriminate" for the citizens who are living in a cowboy town like me.... Maxis Broadband, celcom Broadband and even Streamyx 4Mbps are available in my hometown (bagan serai).... Hi, u can vote us to setup a new base station by clicking on blw link : http://www.p1.com.my/support/registerinterest.aspx Added on September 2, 2010, 8:30 pm QUOTE(shirley_andy @ Sep 1 2010, 12:14 AM) I've been enjoying satisfying broadband from P1 for the past couple of months, before that I always experience problem and always reported them here lots of time too. I've glad that no such problems arise for the past couple of months. However since a couple days ago till now, I realized the speed is getting quite slow at night even after midnight, ping is quite high too. I'm using the basic RM49 plan living at Sunway area, I think people at P1 should investigate this as maybe something wrong with the towers? Take note that before this I did enjoy satisfying services, only till lately. Don't tell me all of a sudden more people are using P1 in sunway so tower can't support. Hi, We have attended to u, Nice talking to u Added on September 2, 2010, 8:33 pm QUOTE(WooTz @ Sep 1 2010, 03:02 AM) Greetings P1, Currently I'm subscribing to P1 W1MAX Home Plus with the contract expired ages ago (which is always good). Is it possible for me to downgrade my subscription to Home Lite plan? If it's possible, will my contract be renewed? Hi, We hv attended to ur query... we will keep u posted on the outcome.. If u need further clarification, pls let us know the best time to reach u. :-) This post has been edited by Lowyat_P1W1MAX: Sep 2 2010, 08:33 PM
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TSLowyat_P1W1MAX	Sep 14 2010, 04:38 PM Return to original view \| Post #171
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(shirley_andy @ Sep 2 2010, 10:33 PM) Hi anyone here knows how to port forward, mind to teach? Using DS300 modem, I wanna port forward to a local game server, I have the server's IP no. but dunno what to do with it.. Hi Shirley, Firstly..you'll need to download DV230 CONFIGURATION GUIDE V1.3 from this link http://www.p1.com.my/support/support_techelp.aspx After that you just need to follow the step on port forwarding.But you'll need to find the PORT no by yourself. Thanks Regards P1 Wimax QUOTE(jiee2 @ Sep 3 2010, 12:06 AM) * QUOTE(JoBigShow @ Sep 3 2010, 11:13 AM) P1 Rep, Let's say if I were to purchase the DX-230,: (1) do I get to keep it or is it still P1 sdn.bhd. property? (2) do I get to keep the old DV-230 modem or have to retuen it back to P1? I would like to procure ownership of the DX-230 if I were to spend my money (RM399) on it though.... Hi JoBigShow 1)Yes.if u bought the DX-230 with the price of Rm399 u can keep the modem. 2)DV-230 u can keep and the service will be transfer to your new modem. Thanks Regards, P1 Wimax QUOTE(WooTz @ Sep 4 2010, 12:25 AM) Greetings P1, Since I've downgraded, this "24 month" means nothing right? Or did you guys kindly helped me renew my contract for 2 years? Hi WooTz Package can only be downgrade if you have finish your contract.For your info ''24 months'' contract is not renewed.Its just for our system on downgrading. So you can just ignore it. Thanks Regards, P1 Wimax QUOTE(CheaTeRz @ Sep 5 2010, 05:54 PM) ive just receive p1 gateway WA-320 last week, the problem is that its constantly disconnect withing 5-10 mins period, since i make my wireless automatically connect to this ssid, it connect back successfully. but it was frustrating since this constant disconnection is ruining my download :/ how to solve it? or this damn gateway is broken @.@? Hi CheaTeRz Regards to this issue,can you please try to connect directly without the ATA.Kindly revert to us if issue persist. Thanks Regards, P1 Wimax QUOTE(luffman @ Sep 5 2010, 08:21 PM) Just got my P1 4G modem with RM99 package today, but can only able to get 0.16 - 0.5M speed, can't reach 1.2M as expected, will I get the same speed if I downgrade to RM 49 package ? I am from Brempark Condo, Kuchai Lama. Hi luffman P1 Speed are based on BEST EFFORT BASIS.HOME LITE and HOME PLUS speed is different. HOME LITE:download-up to 400kbps upload-up to 150kbps HOME PLUS:download-up to 1.2mbps upload-up to 500kbps Thanks Regards, P1 Wimax QUOTE(cl_er @ Sep 6 2010, 12:23 AM) Slow speed at Setapak after all the upgrading works. account no: 100725571 Please reply!! Hi cl_er Slow speed due to you have exceeded your usage.speed and usage will be reset based on your billing cycle which is on 28th SEPT.Meanwhile your speed will be throttled. Thanks Regards, P1 Wimax QUOTE(JoBigShow @ Sep 6 2010, 01:05 PM) The area around Lembah Keramat AU5 (K.L.) is having a weak signal reception. My LED on my modem has been 'RED' for the whole week. Hope your part will play it's roll in rectifying this issue. My acc is: 101630119 Hi JoBigShow How's your connection?are you still having the same issue?as we have monitor your connection and seems that the connection is good.do let us know if issue is persist. Thanks Regards, P1 Wimax QUOTE(san88 @ Sep 6 2010, 02:21 PM) got my p1 modem on saturday,and it speed was slow. is that 99 plan slow ??cannot share 2 ppl with those speed. Added on September 6, 2010, 2:53 pmregret with the p1 register.fast delivery for the modem, but the internet is not that fast as provided. Hi san88, Could you please provide us your account no in order for us to check further? Thanks Regards, P1 Wimax QUOTE(insane.gamer @ Sep 7 2010, 08:55 PM) hi insane.gamer Thanks for the speed test.Will assist u to check and get back to u the soonest. Regards, P1 Wimax QUOTE(WooTz @ Sep 7 2010, 11:45 PM) Looks like downgrading was the right choice after all. Now I just need confirmation that my subscription has no strings attached. Hi WooTz Kindly refer above reply and revert to us if you have any inquiry. Thanks Regards, P1 Wimax QUOTE(mono @ Sep 9 2010, 07:18 PM) eh, how u downgrade ur subscription package? im now with 1.2Mbps package for RM99. i only can get 0.5Mbps - 0.7Mbps only on average speed. most of the time on peak hours, i can only get lower than 0.5Mbps. during my 1st 3-4 months only the connection is damn fast.. what a waste of moneylah. Added on September 9, 2010, 11:35 pmsudah jatuh ditimpa tangga. tonight, P1 Wimax got connection problem. no internet at all. dunno until wat time.. luckily my hp can be a modem. again, what a waste of moneylah.. Hi mono Apologize for the inconvenience.Appreciate if you could provide us your account no so that we can assist to check. Thanks Regards, P1 Wimax QUOTE(adrian1984 @ Sep 9 2010, 11:38 PM) hi P1,i have a nightmare,a terrible nightmare with your connection. i had waited for more than 2 hours but i couldn't connect to wimax. if there's any network interruptions,usually i will get notifications via sms or email but not this time. area: jalan 20/10,PJ please trace through report no. c186202 for my account no. please contact me as soon as possible and settled this mess at once. you should have refund us for such bad services!!!!!!!!!!!! Hi adrian1984 We are sorry for the bad connection that you are facing.Will investigate on this and get back to you the soonest. Thanks Regards, P1 Wimax
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TSLowyat_P1W1MAX	Sep 16 2010, 10:04 AM Return to original view \| Post #172
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(garfy @ Sep 14 2010, 11:40 PM) Hi, I am new on this forum, coming from Europe Well i just bought P1 Wmax usb small modem and after installatison it says that the modem is not detected. If I install the program for modem from CD that I got with the package, same story, but it says modem is connecting or something similar. I tried on my girlfriend computer and it works fine. SHe has WIN 7 32 bit I have WIN 7 64 bit Is there a problem with 64 bit and drivers? I am so mad today, I want to ue internet and now the girlfriend is using it instead of me. Please help me Here is another thread with same topic i think but in Malay so I am clueless I will install win 7 32 bit tomorrow just beacuse of this modem, and I cant beleive that the tech support has not written the driver for 64 bit environment. http://forum.putera.com/tanya/index.php/to...ape-boleh-tolo/ Added on September 14, 2010, 11:45 pmPlease i need answer urgently before I have to reformat my laptop Hi Garfy, U can download our 64 bit driver at : http://www.p1.com.my/wimax/wiggy_packages_ref.aspx under Support Tab, If this still doesnt help u, u can walk in to our Authorised Service Partner (ASP) for technical assistance thank you and hv a nice day.... Added on September 16, 2010, 10:32 am QUOTE(Crys_Crys @ Sep 14 2010, 11:59 PM) May i ask what is the problem with my area recently??? i used to always get green lights, now i only get red lights!! and every time reach midnight, the connection disconnect and i have to wait for 1hours plus before it can reconnect back with red light also!! Hi Crys_Crys, We have emailed u the guide, Kindly revert to us if the issue still persist after following the guide. Alternatively u can join our Technical support for further assistance. http://www.p1.com.my/support/support_overview.aspx Thank you and hv a nice day ahead Added on September 16, 2010, 10:35 am QUOTE(DDragon @ Sep 15 2010, 04:01 AM) OOO, some1 from P1 really reply here? Today is 2nd consecutive days I dont have consistent line. Call up technical dept, and even Fk the supervisor up. Still same answer, wait 3-5days for 2nd lvl technician to investigate. Its enough. I'm going to subscribe Unifi. For you guys still using P1, Good Luck, cos you really need it. Hi, DDragon, Kindly drop us ur acc no for further assistance. Thank you and hv a nice day ahead Added on September 16, 2010, 10:47 am QUOTE(massKiller @ Sep 15 2010, 11:32 PM) Same problem comes back line is damn slow from 8pm to 1 am. After that line is back to normal. Come on la P1, you have congestion issue at server site...upgrade your server la... Hi massKiller, Hi! Cud u provide ur acc no so we cud assist u further! Thanks and hv a nice day ahead This post has been edited by Lowyat_P1W1MAX: Sep 16 2010, 10:47 AM
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TSLowyat_P1W1MAX	Sep 21 2010, 10:07 AM Return to original view \| Post #173
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(manekineko @ Sep 16 2010, 11:34 AM) it's been almost a month and the problem has still not been resolved. i've called up for a 3rd report. i was told that P1 knows about the problem of congested line from about 8pm - 1am everyday in johor bahru area. why is this taking so long to fix? i'm running out of patience. it's ridiculous when you even google home pages takes more like 10mins to load. msn couldn't be connected, etc etc. don't give me the quota hit and throttled excuse. even if speed is throttled because of that, google could even load and msn couldn't even run? are you guys using our bandwidth on new sign ups? sacrificing the old subscribers for the new ones? please give us a satisfactory answer. i believe i've been very patience about this but this is going way too far. Hi, We are sorry for the bad connection issue that you are facing.Appreciate if you can provide your account no for us to assist you further. Thanks Lowyat_P1 Wimax QUOTE(massKiller @ Sep 16 2010, 01:10 PM) Same here, and they have the cheek to send me the full bill. They should give at least some (like 1/2) rebate. What were they thinking. With problems like that you should at least give some leverage on the billing. It feels like I am still subscribed to TM. LOL Hi, We have already requested for your account no.appreciate if you could co-operate with us and provide your account no. Thanks Lowyat_P1 Wimax QUOTE(garfy @ Sep 16 2010, 02:34 PM) It did not work, I cant beleive i cant use this modem Hi You can try on below troubleshooting: -turn off firewall -go to system>hardware>device manager(wimax must have green tick) -my computer(right click>manage>service>application>service(look for GP command and wimax service.both status must started) if not started-right click>properties(start up type change to manual) -restart pc Thanks Lowyat_P1 Wimax QUOTE(Icehart @ Sep 16 2010, 09:54 PM) You're not alone, P1 at my area gets very unstable and sometime loss of connectivity at night, just make sure you lodge a report with them; ask for financial rebates and subscribe to another wireless broadband provider (Maxis, Digi or Celcom) for night use only. Hi, Are you still having connection issue?kindly provide us your speed test whenever the issue is occur. Thanks Lowyat_P1 Wimax QUOTE(cocooh @ Sep 16 2010, 10:38 PM) Well , P1's broadband quality is getting from excellent to worse >< my fren switched to unifi now XD Klang got edi , FAST LIKE HELL O.o Hi, Kindly provide us your account no in order for us to check. Thanks Lowyat_P1 Wimax Added on September 21, 2010, 10:12 am QUOTE(adrianfoo2003 @ Sep 20 2010, 05:00 PM) I wanted to sell of my prepaid wiggy but I still need to know how to transfer ownershop procedure... Hi, Just for your info.transfer ownership is not allowed.If you are using Wiggy Prepaid u can use up all your usage and pass it to someone else provided that the person must be in coverage area. He/She must also have the USERNAME and PASSWORD to login to prepaid.p1.com.my in order for user to top up and check usage. Thanks Lowyat_P1 Wimax This post has been edited by Lowyat_P1W1MAX*: Sep 21 2010, 10:12 AM
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TSLowyat_P1W1MAX	Sep 23 2010, 01:53 PM Return to original view \| Post #174
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(max291 @ Sep 21 2010, 03:44 PM) im getting angry each passing day. can anyone give me the P1TSTOP phone number in Taman Molek JB? the stupid P1 CC is too stupid to tell me "P1tstop JB memang xde fon number encik..". bangang nak mampos! call log: 21//2010 15:34hrs. Added on September 21, 2010, 4:13 pmok. i've been having this ordeal for over 2 month now. On 17/7/2010 my girlfriend won the 'lucky draw' in lowyat plaza to buy a lenovo v360 at discounted price. Later that day, the laptop + wimax working perfectly. Two days later, the wimax stop connecting to the network. We've tested it everywhere including Kampung baru and Paddock PJ so my girlfriend give it to me, requesting me to handle this things. its later learnt that the network card was defective and needed replacement. It took 1 full month for Lenovo to replace it. Lenovo then told me to contact P1 to reactivate the account which now uses different MAC address.. Its been 1 week since my visit to P1Johor. Their hospitality was perfect but they seems to forgot about my case bcos untill today, it's still not working(still no connection). When i called Call Centre, SC tells me "P1tstop JB memang xde fon number encik.." i bet they're expecting me to bark at every f***in p1 tree until my 6 month promotional subscription is up.. i only wanted to remind the fellas bout my problem. i hate to keep rephrasing the story. we just wanted to have the service we was promised. Thanks your for reporting to us. Sorry for any inconvenience caused. Would u mind to provide your account no for verification purpose? let us help u on this matter. QUOTE(mono @ Sep 22 2010, 01:05 AM) p1wimax.. thanks for the speedy internet connection.. i "love" u.. We will investigate this matter for you. Have u tried to monitor connection from the WEB Gui/modem page? QUOTE(yushin @ Sep 22 2010, 03:34 PM) Just receive and activated my prepaid wiggy. Speed ok. This will be my backup line in case my unifi got problem. Thanks! Have a great day!
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TSLowyat_P1W1MAX	Sep 29 2010, 10:41 AM Return to original view \| Post #175
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(takkicom @ Sep 28 2010, 11:34 AM) WTF so lag till i barely can load a page or take 10~15mins to load a website like lowyat youtube load nothing it over fews days lagger that no reset this is the 30~40th refresh to speedtest otherwise blank RSSI: -57.19 dBm CINR: 34.65 dB CINR reuse1: 28.90 dB CINR reuse3: 33.92 dB Zone CINR channel 0: N/A dB TX power: -3.04 dBm AN:101523546 Hi takkicom, Hi Good day, How is ur connection today! If u still encounter connection problem kindly revert to us with speedtest with ur ip address Thank you and hv a nice day ahead Added on September 29, 2010, 3:17 pm QUOTE(lwk523 @ Sep 29 2010, 12:32 AM) Help me check my problem .. my speed just in RM139 package today just subscript .. It's really make me disappointed lolx and here is my location http://mapsdr2.p1.com.my/locations/resolve...Johor,+Malaysia There was around 50++ of user (if u want the account number I can provide for u ) in that area, cos all is UTM students. Hopefully p1 can improve that coverage Fully support P1, but hope P1 can make us happy too . Hi, Kindly provide us your account no in order for us to check. Thanks This post has been edited by Lowyat_P1W1MAX: Sep 29 2010, 03:17 PM
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TSLowyat_P1W1MAX	Oct 6 2010, 02:25 PM Return to original view \| Post #176
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(orangefish @ Sep 30 2010, 01:22 AM) this is the speed that i have at 1.20am. and i'm paying RM99/month. might as well i apply a streamyx and pay them RM140/month for unlimited quota and faster speed. sigh, really disappointing. can help me check my account please???!!!! Account No: 103804712 Hi, Thanks for the info.will assist you to check and get back to you on this the soonest. Regards, Lowyat_P1 Wimax QUOTE(lwk523 @ Sep 30 2010, 02:51 AM) My account number : 104367735 thank 1st Hi, Thanks for the account number.Will help you to investigate and get back to you ASAP. Regards, Lowyat_P1 Wimax QUOTE(shirley_andy @ Sep 30 2010, 04:58 AM) its almost 5am now, my modem showing orange light, TX Power still jumping around but now at higher value and rarely drop below 15.. and honestly I'd prefer this stably slow connection altho orange light & slow rather than full green light with TX Power jumping up and down with super slow and unstable connection.. Can I make sure it stays like this? Cuz this orange light connection is better than full green light.. Hi, How's your connection today?the connection is based on best effort basis.We will do our best to maintain our connection. Appreciate if you can monitor and get back to us if you need assistance. Thanks Regards, Lowyat_P1 Wimax QUOTE(takkicom @ Sep 30 2010, 08:33 AM) even lagger this is the 6th i refresh speedtest page to peform speedtest night no connection it green but 0.0000001mpbs upload &dl speedtest 0 a week without connection i have to wait my art director send my stuff here this speed is tm1515 i pay 99 per month & just reset my quota still full Hi, We are sorry for the inconvenience that we have caused.Appreciate if you could provide us your IP ADDRESS so that we can assist to check further on your issue. Thanks Regards, Lowyat_P1 Wimax Added on October 6, 2010, 3:08 pm QUOTE(cl_er @ Oct 1 2010, 01:57 AM) slow speed! please check for me what is the problem? my account no: 100725571 Hi, Could you please email to us the speed test so that we can assist to check further? Thanks Regards, Lowyat_P1 Wimax QUOTE(takkicom @ Oct 1 2010, 11:15 AM) my contract with this p1 end for 3 month already wtf after 3 month ask me wan use wiggy to contract me for few time fastest speed now what lag again to old customer? Hi, Wiggy package you are not tied up with the contract.You can click below link to check more. http://www.p1.com.my/wimax/wiggy_packages_ref.aspx Thanks Regards, Lowyat_P1 Wimax QUOTE(kriss120 @ Oct 1 2010, 08:10 PM) wth happen p1..it been a week now and the speed even get worse than b4...damn Hi, Appreciate if you could provide us your account number and speed test for us to check. Thanks Regards, Lowyat_P1 Wimax QUOTE(Muhammad Syukri @ Oct 4 2010, 12:43 AM) OMG what happen to p1,p1 rep pls check my account since my speed unstable from Friday till now(Sunday),i even cant load some page eventhough my cap quota are still 20GB+??? Added on October 4, 2010, 8:45 amokey the speed gone back to normal as today morning,but if it ever happen again next weekend i might getting a waiver for it. Hi, How's your connection?Kindly monitor your connection and revert to us if you need assistance. Thanks Regards, Lowyat_P1 Wimax QUOTE(M1X @ Oct 4 2010, 08:56 PM) P1 what the hell is going on?! I paid my last month RM112 bill, why it brought foward to this month and total is now RM200+????????? Hi, Kindly provide us your account number in order for us to check. Thanks Regards, Lowyat_P1 Wimax QUOTE(Srious @ Oct 4 2010, 10:30 PM) yalo...tis month P1 is relli in bad performance...i tot im the oni one hvin bad speed after hvin the quota recycled... P1...ur workers r lazy o...nt doing their work and making us suffer... we pay to gt 80% of d speed ho n tis month nt even 50% speed... u c u c how bad is it? dear P1...cn u introduce new package for beyond heavy users?i mean no quota limit d...plz i guess every beyond-heavy-users oso wish P1 cn gv no quota limit package... Hi, Kindly provide your account number for us to check Thanks Regards, Lowyat_P1 Wimax QUOTE(nazman @ Oct 5 2010, 04:28 PM) at kuala terengganu..wiggy rm89.. btw want to ask..did P1 throttle the speed when downloading from rapidshare/MU with premium acccount..and torrent too? Hi, Yes.It will deduct your usage since its connected via P1. Thanks Lowyat_P1 Wimax QUOTE(Rafiq @ Oct 5 2010, 04:48 PM) hey p1 im facing slow connection around 4pm to 3am other than that my ping is normal but when the time comes it becomes very slow pm me pls im using p1 rm99 Hi, Could you please provide us your account number and speed test whenever the issue occur for more assistance? Thanks Regards, Lowyat_P1 Wimax QUOTE(M1X @ Oct 6 2010, 11:23 AM) RM89 Wiggy, note that of course, it just the pipe speed, true effective usually less than 150kbps transfer (when using flashGet). Day is fine, but time like evening and before midnight is super bad with ping over 250ms, cant play game with that ping. I still waiting for their agen to contact me regard my previous bill payment that went-missing-in-the-thin-air Well whatever is it I going to discontinue this subscription anyway, moving back to Sarawak on 18th this month. Is there any outlet near Shah Alam Seksyen 13, where i can deal with the cancellation? Hi, Kindly provide your account number for us to assist you further. sorry we don't have one.nearby is in PJ Thanks Regards, Lowyat_P1 Wimax This post has been edited by Lowyat_P1W1MAX: Oct 6 2010, 06:07 PM
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TSLowyat_P1W1MAX	Oct 6 2010, 06:18 PM Return to original view \| Post #177
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(kurtkantoi @ Oct 6 2010, 03:45 PM) Plan to terminate my P1wimax. What can I do with the modem? Hi, Can we know the reason of termination?Is there anything that we can assist? Thanks Regards, Lowyat_P1 Wimax
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TSLowyat_P1W1MAX	Oct 6 2010, 07:54 PM Return to original view \| Post #178
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(M1X @ Oct 6 2010, 07:42 PM) WTH? I ALREADY PAID! Is it my mistake or just your online payment method have problem? I'm using Bank Islam so I use that FPX method! Hi, Thanks for the info.will assist you to check on this and get back to you. Regards, Lowyat_P1 Wimax Added on October 6, 2010, 8:03 pm QUOTE(M1X @ Oct 6 2010, 07:42 PM) WTH? I ALREADY PAID! Is it my mistake or just your online payment method have problem? I'm using Bank Islam so I use that FPX method! Hi, Replied to your PM.Kindly check. Thanks Regards, Lowyat_P1 Wimax This post has been edited by Lowyat_P1W1MAX: Oct 6 2010, 08:03 PM
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TSLowyat_P1W1MAX	Oct 7 2010, 12:58 PM Return to original view \| Post #179
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(takkicom @ Oct 6 2010, 09:35 PM) =.= ip address? i cant even load a not malaysia page how i check my ip address Lol Hi, FYI you can check the IP ADDRESS from your modem page. click this link to check http://10.1.1.254 and you can get it from WAN IP.. Thanks Regards, Lowyat_P1W1MAX QUOTE(mono @ Oct 6 2010, 10:09 PM) hey.. i'm getting crappy speed too.. why Lowyat_P1 Wimax didn't ask me anyhting? Hi, We already have your details and since you have provide your speed test we don't need any info for the time being. We are still checking on it and doing our best to solve the issue.Appreciate your kind patience.Will get back to you ASAP. Thanks Regards, Lowyat_P1W1MAX QUOTE(M1X @ Oct 6 2010, 10:12 PM) Speed sink down to hell every night... guess it cuz alot of people overwhelme the net during evening and night... So, this is not the time for me to play online games =( EVENING/NIGHT vs DAY/DAWN Added on October 6, 2010, 10:51 pmBtw, is there branch around Lowyat Plaza that i can go do the termination? =3 Hi, Allow us to check before you proceed with the termination.Appreciate your kind patience. Thanks Regards, Lowyat_P1W1MAX QUOTE(chastise @ Oct 7 2010, 02:08 AM) I've been using P1 Prepaid Wiggy for the past few months. Now it has expired but I still have about 1GB of credit left. Do I still get the credit after I reload or it will be forfeited? Hi, For Wiggy Prepaid the quota will not be carried forward if you have finish the validity.So it is better for you to top up within the validity period so that you won't lose the quota. Thanks Regards, Lowyat_P1W1MAX QUOTE(kurtkantoi @ Oct 7 2010, 09:53 AM) I change to streamyx. Is there any problem to terminate after 1 year contract has finished? Hi, If you insist to terminate after contract end,you can just proceed to any of our authorized dealer/pitstop/paddock.You may also need to settle the outstanding(if any) and sign the termination form.Kindly please accept our utmost sincere apologies over the experience you had went through. Thanks Regards, Lowyat_P1W1MAX
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TSLowyat_P1W1MAX	Oct 13 2010, 02:34 PM Return to original view \| Post #180
New Member Junior Member 12 posts Joined: Dec 2008	QUOTE(mono @ Oct 7 2010, 05:20 PM) @Lowyat_P1W1MAX: I appreciate your kind attention. Please be advised that speed test result was done with my modem on a "yellow light" connection (4-5 bars connection status). Thanks hi, Hows your connection so far?in future if issue still persist,can you send us the screen shot of the signal strength result from the modem page and the speed test as well. Thanks Regards, Lowyat_P1W1MAX QUOTE(gac @ Oct 8 2010, 10:56 PM) hi guys i do agree with all of you who "hate" P1 Wimax!!! mad.gif lately, for the last 3 weeks, i am running at +/- 400ms (ping) and 0.08mbs!!! and 0.07mbs on download and upload speed respectively!!! lodged a few report and in return they gave me free one month charges!!! i do not want the free one month charge ... I WANT MY SPEED!!! totally regret sacrificed my 7 years streamyx account and opted for this P1 WIMAX "dialup" speed ]My Webpage[/URL] hi, Thanks for the speed test and we are apologize for the inconvenience that we have caused.appreciate if you can provide us your account number so that we can assist to check. Thanks Regards, Lowyat_P1W1MAX QUOTE(ben3003 @ Oct 9 2010, 10:32 AM) p1 wimax is 1 of the shittest broadband in the world, i am forced to used up my digi smart plan to online because with digi, at least the webpage can load, if p1, wait long long. Luckily i am staying at penang for 3 months only, then i can go back to use my unifi. Seriously, please upgrade ur service before u say urself is wimax. hi, We are truly sorry for the situation that you are in.allow us to assist you by providing your account number. Thanks Regards, Lowyat_P1W1MAX QUOTE(DDragon @ Oct 9 2010, 01:29 PM) I changed ISP. P1 is going to close down soon. They come to my house and rectified my problem, which is conggestion. So I ask them how they fix it? The answer is they will need to upgrade their base station. I ask when? They said dono. I told them, i dono how to pay to P1 Just throw them back your P1 router and terminate contract without penalty. If they ask me for penalty, I throw them with their stupid wiggy that they said free and ask me to load RM49 which I don't even have a chance to use and expired. Another thing, they blocked my handphone number. Because I call them everyday to complain. I use my housephone to call them hi, Appreciate if you can explain more on the situation that you are in.Appreciate if you can provide your account number so that we can assist you further. Thanks Regards, Lowyat_P1W1MAX QUOTE(lwk523 @ Oct 9 2010, 02:48 PM) My account NO.: 104367735 Why I only have 400kbps during morning and afternoon 1??? My package was RM139 one .. Its was really unfair for me >< THanks Hi, Thanks for the account number and kindly let us know when is the best time to reach you as we are trying to reach you on the 7th OCT but unreachable. Thanks Regards, Lowyat_P1W1MAX QUOTE(kriss120 @ Oct 9 2010, 07:45 PM) Account Number : 104102785 This is my speed this 2 weeks for RM99 package..waste of money to subscribe p1.. Hi, Thanks for the speed test and account number.Allow us to check further and get back to you the soonest. Thanks Regards, Lowyat_P1W1MAX QUOTE(yushin @ Oct 9 2010, 11:28 PM) My P1 Wiggy Prepaid in Subang 2, Shah Alam. Hi, Thanks for the speed test.Appreciate if you can provide us your account number for us to investigate. Thanks Regards, Lowyat_P1W1MAX QUOTE(takkicom @ Oct 10 2010, 12:56 AM) SO now my ip address is IP: 120.141.30.213 idk this will help not lolx ask you assistance solve the station lag problem zzz 0.06mpbs, 298 ping. error on upload, speedtest =.= now my time is 1.00am Hi, We are sorry for the delay and inconvenience that we have caused.Will call you back today at 3pm. Thanks Regards, Lowyat_P1W1MAX QUOTE(niceone @ Oct 10 2010, 10:53 PM) Hi Lowyat_P1W1MAX, Fyi, I registered my P1 Wimax RM99 package yesterday with reseller. I think the performance is acceptable even my area (Kulim Hi-Tech Park) is not within the coverage as stated online. I plan to take the voice package P0 and few questions as below: 1. I know I can register online for voice package, but I wasn't given an account # during registration. Should I expect an email from P1? 2. I'm looking for e-billing, should I update my profile after self care account created? 3. I'm using local tm phone and plan to terminate the service and apply P0 package due to low usage. Possible to use back the similar number (04-403x2x1)? 4. Can I upgrade my package from RM99 to RM139 later if I found I need better bandwidth within contract period? If yes, will the 12 months contract count again? Hi, 1-For new registration we will email to you the welcome email upon successful registration of your account.If you didn't receive it,you could PM to us your ic number and email add so that we can assist to check. 2-E-billing applicable to all customer who's not subscribing for HARD COPY BILL.But you'll need to make sure email is updated.You can update your details via selfcare account once created. 3-We are sorry to inform you that once you register with P1 Voice Service,old number no longer can be used.We will generate new number under P1. 4-Yes you can.You can upgrade your package at anytime by calling to our careline. Thanks Regards, Lowyat_P1W1MAX QUOTE(vkashin @ Oct 10 2010, 11:32 PM) Hi P1 Wimax I want to know whether are there coverage in Melaka? if not, are there plans to bring Wimax to melaka? thanks Hi, We are sorry to inform you that currently MALACCA area is not in coverage.You can vote for your favorite place from here http://www.p1.com.my/vote/vote_intro.aspx?#head Thanks Regards, Lowyat_P1W1MAX QUOTE(P1Maggot @ Oct 11 2010, 12:18 AM) P1, again like i said, your connection is not consistant, fixed today enjoy a while and then the cycle begin. DO SOMETHING FAST BEFORE I START SCREAMING AGAIN. AND BEFORE I MAKE ANOTHER COMPLAIN AT CFM!! SOLUTION KORANG CONSISTANT A BIT LA...BANGAN BETUI. 7 days i stuck with this sort of speed. Another 7 days, get me a waive as usual. Hi, Allow us to check on this and get back to you the soonest.We are sorry for the inconvenience that we have caused.Appreciate your kind patience. Thanks Regards, Lowyat_P1W1MAX QUOTE(Davidtcf @ Oct 11 2010, 11:27 PM) this is what i get at kota kemuning now after 1 year of supporting them.. and mine still have 1 more year contract to go why the service can deterioriate so much!! now i cant even browse properly during peak hours.. wait so long!! my account: 102312378 Hi, Mind to explain to us more on the situation that you are in?Allow us to check on this and get back to you ASAP. Thanks Regards, Lowyat_P1W1MAX QUOTE(M1X @ Oct 12 2010, 02:50 PM) I still need to know where i can make cancelation -.- any answer? i'm not familiar with these places... somewhere around Lowyat will be nice. Hi, If you are still under contract it can only be done at our Paddock/Pitstop.Is there anything that we can assist before you proceed with the termination? Thanks Regards, Lowyat_P1W1MAX QUOTE(zebral_thing @ Oct 12 2010, 04:00 PM) Hi P1 My Account number is 102379815 every evening I'm getting extremely slow internet (from 7pm Onwards). So slow that my primary use of the internet which is VoIP is being disrupted Constantly and I feel if the issue isn't resolved soon, I will need to find a better ISP and since I am paying 199ringit a month.... I shouldn't be expecting anything less then decent? right? Regards, Lin [attachmentid=1829574] [attachmentid=1829575] Hi, Thanks for the speed test.Allow us to check on this and get back to you the soonest. Thanks Regards, Lowyat_P1W1MAX QUOTE(garywind @ Oct 12 2010, 10:30 PM) hi P1, May i know how you answer me with this low speed? Hi, Allow us to assist you further by providing your account number. Thanks Regards, Lowyat_P1W1MAX QUOTE(bounty_hunt3r @ Oct 12 2010, 10:53 PM) Hi, I am going to move house soon so what should I do? Should I change my home address? How do I change it? Thanks Hi, Updating your new details can be done through selfcare account or u can to our careline. Thanks Regards, Lowyat_P1W1MAX QUOTE(danielstc @ Oct 13 2010, 12:10 AM) P1, please helped, i am on the 8th day... only time its this slow is from 8pm - 1am Extremely slow... how am i going to surf net at this hour since its the only time i use internet extensively... am i paying RM99 for speed like this? Hi, Have you done any troubleshooting?Appreciate if you can provide your account number so that we can assist you further. Thanks Regards, Lowyat_P1W1MAX QUOTE(Srious @ Oct 13 2010, 01:02 AM) dear P1,i jx nt been using it for a few days oni n nw i barely cn open ur p1 website. and i open speedtest,net,it was like shit....! fix the problems plz.if i go for speedtest, mayb i cant even reach 100kb/s Hi, Can you provide us your account number in order for us to assist you further.Appreciate if you can also provide the speed test. Thanks Regards, Lowyat_P1W1MAX
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