P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps
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 Dec 9 2010, 05:34 PM
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#201
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Junior Member
12 posts Joined: Dec 2008 
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QUOTE(synzo @ Dec 9 2010, 05:31 PM) where is the nearest reseller around my area ? Kindly visit http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx i can just visit them for any enquiries   Thank You. P1 Wimax  |
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Dec 9 2010, 06:14 PM
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#202
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12 posts Joined: Dec 2008
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QUOTE(valquisser @ Dec 9 2010, 05:45 PM) why cant change from home plan to super wiggy....i'm a customer... Hi,even its on contract for 2 years...they should listen to customer needs... if P1 not change my plan...i'll terminate with P1 and turn to unifi...  Kindly check your PM. Thank You. P1 Wimax Added on December 9, 2010, 6:17 pm QUOTE(Fluxs @ Dec 9 2010, 06:06 PM) The Home pro plan is 40GB or 30GB cap? in your website and brochure stated is 30GB cap Hi,For new subscriber will get 30GB CAP. for Existing user still can get 40GB CAP. Thank You. P1 Wimax Added on December 9, 2010, 6:35 pm QUOTE(am1r @ Dec 9 2010, 03:12 PM) hye there can you check wether german malaysian institute near the sungai ramal has p1 wimax connection if can i want to sucscribe the business package Hi there,Added on December 9, 2010, 3:13 pmhye there can you check wether german malaysian institute near the sungai ramal has p1 wimax connection if can i want to subcscribe the business package Could you provide us the street name please or you can check at our website. Just Click http://www.p1.com.my/wimax/coverage_ref.aspx . Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Dec 9 2010, 06:35 PM |
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Dec 28 2010, 04:16 PM
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#203
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12 posts Joined: Dec 2008
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QUOTE(garywind @ Dec 9 2010, 07:13 PM) same here Hi,  How is ur connection for now? Thank You. P1 Wimax Added on December 28, 2010, 5:08 pm QUOTE(xija @ Dec 9 2010, 10:21 PM) I already move my modem slowly and reset my modem, this is the best that I can get : Hi,RSSI: -86.36dBm CINR: 14.31/11.38(R3/R1)dB TX power: 24dBm Still its damn slower than what I subsribe of RM99 per month. Please resolve! Is there any changes with ur connection? Thank You. P1 Wimax Added on December 28, 2010, 5:24 pm QUOTE(ys6321 @ Dec 10 2010, 06:39 PM) How do i complain to p1 again? Last time about 3 month ago i think... No metter, my connection is very bad these 3 weeks, sometimes will stuck when i'm surfing, please fix it. Hi,My current modem status(restarted and connected): Account number: 101064210 Modem model: DS300 RSSI: average -71.50dBm CINR: average 26.50dB TX power: average 7.50, about few sec will jump to more then 15.00dBm and stay 1-3 sec. p1 speed test result: Ping: 73 Download: 735 kbps Upload: 163 kbps Speedtest result:  Is ur speed back to normal now? Cud u try to run the speed test again connected trough direct cable connection? Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Dec 28 2010, 05:24 PM |
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Dec 28 2010, 05:55 PM
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#204
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12 posts Joined: Dec 2008
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QUOTE(aceh @ Dec 28 2010, 05:34 PM) Lowyat_P1W1MAX, Hi, please check ur pm ASAP. please.....and reply back. We are already replied. Kindly PM ur ic num as well. Thank You. P1 Wimax Added on December 28, 2010, 5:58 pm QUOTE(peinsama @ Dec 10 2010, 10:37 PM) Hi P1Wimax, Hi,My Acc: 101448397 email: kavyn_pein@hotmail.com I don't really quite understand the email that you sent to me regarding my bill payment for 14/11/2010. I had paid the Rm 99 bill to your company through maybank2u on 02 Dec 2010 and it stated in the pictures (spoiler) that the transaction was successful. I've also received confirmation through my handphone. I hope you double check on this matter. » Click to show Spoiler - click again to hide... « » Click to show Spoiler - click again to hide... « » Click to show Spoiler - click again to hide... « All your payment is update in to our system already. Kindly ignore the notification. Thank You. P1 Wimax Added on December 28, 2010, 6:08 pm QUOTE(nlik @ Dec 11 2010, 12:47 PM) Hi P1. How will P1 treat their existing customers on the RM49 plan? Since P1 has announced the following? Will my RM49 package be upgraded to 1.2Mbps? Hi,We are very sorry. its applicable for new subscribers only. Plus the 50% discount is for 2nd and 3rd bill only. Thank You P1 Wimax This post has been edited by Lowyat_P1W1MAX: Dec 28 2010, 06:08 PM |
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Jan 13 2011, 12:00 PM
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#205
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12 posts Joined: Dec 2008
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QUOTE(bashlyner @ Dec 29 2010, 12:52 AM) I registered for P1 Wiggy Casual yesterday at Digital Mall section 14th and it really disappointed me. Hi, I live in SS2 and the Wiggy only give me one green bar signal. And undoubtfully the line is very laggy and ping is very high. I need to keep refreshing the webpage even when I'm browsing P1 homepage, nonetheless to say FB game is almost unloadable. And around 7pm just now there was a rain and my signal totally lost until 10 pm!!! No internet at all. This is totally unacceptable for me. Now I'm really thinking of returning the modem and get a broadband with better signal. Hope P1 can help me resolve this problem. Try to use the device at an open area to get better connection. Thank You. P1 Wimax Added on January 13, 2011, 12:49 pm QUOTE(Fluxs @ Dec 29 2010, 02:12 PM) How to change the P1 wifi password? Hi, I am using the white colour new wifi modem. Thanks Kindly Visit http://p1.com.my/images/mainpage/PDF/WiMAX...150909_v1_3.pdf . Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Jan 13 2011, 12:49 PM |
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Jan 13 2011, 02:53 PM
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#206
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12 posts Joined: Dec 2008
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QUOTE(Godlike war @ Dec 31 2010, 03:13 AM) how the package of 2.4mbs ? H,with the white modem? izit quite ok compare to the old dx230(black)? Connection wise our latest modem features are much better. for Eg: Wifi range. Thank You. P1 Wimax Added on January 13, 2011, 3:13 pm QUOTE(Ericz @ Dec 31 2010, 01:21 PM) hey guys Hi, so here's my story instead of question. I'm an existin P1 customer, signd up when I was a student at KTAR KL. Long story short, I'm not in KL for almost a year now ( malacca now ), still payin the bill due to the contract. so P1 is tryin to promote their 4G add-on package to their exisiting customer, they calld me a few times and I just tell them that I'm not in coverage. Recently another guy calld, told him the same thing that I was in MLK but this time the guy says that there r base stations in MLK and askd for my location. Told him my area and he confirmed that there is a base station for my area. I believe him after double confirmed ( cus I can also see P1 4g banners around my area, I also askd is the coverage map @ P1.com not updated and he said yes ) and took the add-on package. waitd for quite a while and I received the modem, tried and it just won't connect, 1st thing I suspect is that I'm not in coverage. calld tat guy again to triple confirm, he confirmed again tat the base station exist but this time with a lil more info, tat is the base station is not activated and told me to wait for another week or just terminate this add-on package. I'm not sayin whos at fault here but I wonder if he realy wouldn't know tat the base station is not active in the 1st place or just tryin to mislead me. yeah I can cancel it off but ill hv to go all the way to KL cus the local resellers here r prty sad, they dun even hv a demo set, let alone handlin account termination. been 2 weeks now everytime I askd for estimated date of activation they will just reply with duno or very soon. know P1 is expandin but how long I'm still hv to wait ? 3 months ?  Mind to provide us ur acc num please? Thank You. P1 Wimax Added on January 13, 2011, 3:23 pm QUOTE(anuarrahim @ Jan 1 2011, 05:56 PM) 28 nov register.i pay 100 n i gt 10gb for usage Hi Anuar,14 dec i received 1st bil rm 13*.** after pay my 1st bil from date 28nov-14dec(17 days) they did not give me 10gb for ussage they only give 10GB during registration. Your usage will be reset on your billing cycle day. Your billing cycle day falls on 14th of every month. Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Jan 13 2011, 03:23 PM |
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Jan 13 2011, 04:53 PM
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#207
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12 posts Joined: Dec 2008
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QUOTE(dagreatdzul @ Jan 3 2011, 12:11 PM) y didnt accept my last month payment bills. Hi,after i pay, they send an email that they received my payment. but few days after they send this 'We encountered a system error in our earlier email payment reminder.' We would like to inform that your 14 November 2010 bill is due on 5 December 2010, kindly make your payment before the due date to avoid service interruption. anyone have any info on this? tq Is ur latest payment captured already? Have u check under payment history via self care? Thank You. P1 Wimax |
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Jan 18 2011, 05:50 PM
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#208
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12 posts Joined: Dec 2008
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QUOTE(S43L3 @ Jan 14 2011, 01:22 PM) I have only one thing to say about P1. Terrible! Never ever subscribe to P1. unstable connection and horrible customer service. I was not able to use the Internet for more than a month so I called the helpline and they couldn't care less! Am now scouting for others! I'm pretty sure all other providers are better than P1. Never ever subscribe or you will regret! Hi S43L3,We truly regret for the inconvenience caused at your end. Kindly accept our sincere apology. Allow to rectify our mistake by assisting you. Kindly drop us ur acc no for us to check and revert to you with proper solution Do let us know how can we assist u. TQVM !!! |
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Jan 18 2011, 07:33 PM
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#209
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12 posts Joined: Dec 2008
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QUOTE(Ericz @ Jan 14 2011, 03:22 PM) sure, sent via PM. Hi Ericz,W hv PM u the details. Do let us know if u need more clarification. TQVM !!! Added on January 18, 2011, 7:40 pm QUOTE(mushashi87 @ Jan 14 2011, 07:54 PM) i hope that i can use other service beside p1.... but i am force to..... the flat that i am staying now does not have any telephone line so force to use p1. at the 1st and 2nd day woooho actually damn satisfied 2.2mb on 1st day and 4.1mb on the 2nd day the 3rd day drop to 1.5mb and 4th to the 6th day(today) only getting 300kbps - 800kbps. When back to P1 HQ and the customer service ppl told me my area is the 2nd highest congested area lol Hi mushashi87, he did even ask me to cancel the service since i am still in the cooling period.  for the person who serve me. Come on if i have other choice i would not have been using P1 but i am now force to pay RM139 for a fake 4.8mbps that is actually running only 300 - 800kbps and that is what i can do to keep me online. Another reason why i dont use Digi,Maxis & Celcom is because i have multiple pc at home and only P1 has the Wifi Modem with the highest Quota if i am not mistaken  Well P1 if u do have a heart please do something but not just blood sucking my hard earn money....Thank you for choosing P1 4g as your broadband service provider. We truly regret for inconvenience caused at ur end. Drop PM ur acc no for us check and provide you a better resolution.. TQVM Added on January 18, 2011, 7:42 pm QUOTE(Godlike war @ Jan 14 2011, 08:21 PM) me too Hi Godlike war, alrdy subscrbed p1 4.8mbs 4g package last 3 days till now max only 800kbs WTFFFFFFFFF P1 !! Kindly drop us ur acc no to check and revert to you... Thank you This post has been edited by Lowyat_P1W1MAX: Jan 18 2011, 07:42 PM |
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Jan 18 2011, 08:14 PM
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#210
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12 posts Joined: Dec 2008
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QUOTE(iipohbee @ Jan 14 2011, 09:54 PM) P1Wimax better launch your external antenna modem which you put up in roofs. Hi iipohbee,Then probably you could provide good signals to your customers especially those who subscribe to higher bandwidth packages. Wireless broadband is all about signal strength. Tq for your suggestion. We will highlite this to the relevant dept. Do let us know if u need assistance in the future.. Added on January 18, 2011, 8:21 pm QUOTE(hermes15184 @ Jan 16 2011, 11:46 PM) Paramount area is receiving very bad connection tonight. Speeds are about 150-300 kbps range and I subscribed to the 1.2 mbps packaged. Initially I thought that I've used up all my quota but after checking, I've only used up half of the quota. Hi hermes15184,Tried resetting and switching off and on my modem but the speeds are still the same as mentioned above. Modem placement is always where it had been and never touched. Usually I would get speeds of well above 1.2. Kindly PM us ur acc no to check on ur connection details. Thank you Added on January 18, 2011, 8:31 pm QUOTE(lcwei85 @ Jan 14 2011, 10:54 PM) P1,please follow up my case IMMEDIATELY! My report no. C370978.I was told that someone from P1 will contact me since 8 Jan,but none of you contact me and solve my problem.Your line in my area is poor,apply home pro package,but just got 200~300kbps,sometimes dont even load P1 website.Are you expecting me to pay you RM139 for that speed? Hi lcwei85,We hv done some tweak to your modem connection.. Kindly revert to us if u still encounter connection problem.. Thank you Added on January 18, 2011, 8:38 pm QUOTE(James_yka @ Jan 17 2011, 12:14 AM) My modem start to hang after using for 20months... does any have the same problem ? using DS-230 desktop... James_ykaThe coverage still green, the connection still online from the admin page... But i cant connect to internet at all... Hi, Hv u tried to perform HARD RESET on modem ? HARD RESET is poking the modem hole near the power plug and wait till all the lights goes.. If u still encounter the connection issue. Kindly walk in with modem to our service and technical center U can locate the nearest Service and Technical Center via blw link http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx Do let us know if u need further assistance This post has been edited by Lowyat_P1W1MAX: Jan 18 2011, 08:38 PM |
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Jan 18 2011, 08:55 PM
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#211
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12 posts Joined: Dec 2008
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QUOTE(ZEROGRAVITY01 @ Jan 17 2011, 03:47 AM) Ever since I moved back to Pandan Jaya I seem to be having constant disconnections lately. I always end up with a red signal, and the mobile station shows that I am hardly getting any signals. hi ZEROGRAVITY01,RSSI: -82.57dBm CINR: 3.98/3.02(R3/R1)dB TX power: 27dBm Better fix this up, I am not satisfied with the constant disconnection since it is very annoying. My account number is 103920853. We hv done some minor tweak to modem connection setting Meantime, we hv email u the guide to improve ur signal strength as well.. Kindly refer to guide... Do let us know if u still encounter connection issue. Thank you . |
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Feb 3 2011, 11:55 AM
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#212
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12 posts Joined: Dec 2008
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QUOTE(Godlike war @ Jan 19 2011, 03:09 PM) Bro last nite what happen to p1 connection damn it Hi,Can on skype But unble to on ym and browsing web page Dammmnnnnn How is ur connection for today? Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Feb 3 2011, 04:40 PM |
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Feb 10 2011, 05:18 PM
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#213
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12 posts Joined: Dec 2008
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QUOTE(penanghomes @ Feb 4 2011, 02:52 PM) Hi, Hi,can someone please help me with my utorrent settings.....surfing and streaming is good........but torrent download is too bad...1 kb/s only......why? Please help me !!! It could be due to P2P high traffic on P2P application.We don't have the setting for utorrent.you may refer to utorrent provider. Thanks Regards, Lowyat_P1W1MAX QUOTE(Flaming_lion @ Feb 4 2011, 07:14 PM) Just curious, anybody know what's the throttled speed after reaching quota, should I opt for the 4.8Mbps package??? Hi,For HOME PRO your throttled speed for DL:up to 500kbps and UL:up to 250kbps. Thanks Regards, Lowyat_P1W1MAX Added on February 10, 2011, 5:26 pm QUOTE(orangefish @ Feb 10 2011, 12:40 AM) what happen to my connection???? Hi,i have full bar, excellent WiFi coverage but only with 11.0 Mbps??? anyone having this problem?? i'm staying at salak south garden by the way. this is way way way DAMN too SLOW!! Just to check how's your connection today?appreciate if you can perform speed test and paste the link here so that we can help you to investigate further. Thanks Regards, Lowyat_P1W1MAX QUOTE(TheArgumentMan @ Feb 10 2011, 03:29 AM) How come you tube is so slow recently. Takes forever to load a youtube video on p1. Hi,Just to check,how bout other website?appreciate if you can provide your account no here so that we can check. Thanks Regards, Lowyat_P1W1MAX QUOTE(imiharrima @ Feb 10 2011, 11:29 AM) hello p1 i have paid my bills, and at the payment history there is already a payment confirmed but the remaining fair usage is still 0MB. its been three days already so pls check on this Hi,account number 103971867 Your usage will be reset based on your billing not payment date. Thanks Regards, Lowyat_P1W1MAX QUOTE(lazzy @ Feb 10 2011, 12:14 PM) My pro service has been real slow since yesterday night, supposed to be 4.8mbps but I'm clocking 0.48mbps. Don't believe I am over quota. Hi,For HOME PRO if you have exceeded your usage your speed will be throttled to DL:up to 500kbps UL:up to 250kbps. Thanks Regards, Lowyat_P1W1MAX QUOTE(xiongguoy @ Feb 10 2011, 12:15 PM) If 400kbps is the capped speed for the 4.8mbps and 1.2mpbs after their 30GB and 20GB quota, For HOME LITE once usage reset speed will be throttled to DL:100kbps UL:100kbps.what is the capped speed for the 400kbps after its' 5GB quota? Thanks Regards, Lowyat_P1W1MAX Added on February 10, 2011, 5:28 pm QUOTE(engine_expert @ Feb 9 2011, 08:17 PM) well bro... Hi,actually now u can buy the bandwidth already.. buy thru selfcare if i not wrong, RM10 for 2gb.. call their careline for confirmation lor... Thanks for the assistant  Thanks Regards, Lowyat_P1W1MAX This post has been edited by Lowyat_P1W1MAX: Feb 10 2011, 05:28 PM |
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Feb 16 2011, 10:46 AM
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#214
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Junior Member
12 posts Joined: Dec 2008
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QUOTE(the golden sukuk @ Feb 10 2011, 07:55 PM) sri rampai area is soooooooo slow, my DL speed is 139kpbs only, Hi,already called p1 tech support, this is the conversation: me: why so slow P1: sri rampai area is congested maa... P1:too many user maa.... me: so what will p1 do? p1: it may take a long time for the tech enginner to upgrade the modem at sri rampai maa... me: define long time.. p1: dont know maaaa....may take years maaa... what the hell... im thinking to make a scene at p1 HQ, im paying MYR99 to get a tortoise speed... stupid man... Mind to provide us your acc num please? Thank You. P1 Wimax Added on February 16, 2011, 10:52 am QUOTE(pzo @ Feb 10 2011, 09:04 PM) Lowyat_P1W1MAX Hi,Hi , i will reaching my end of contract soon, in june or may, im currently home plus user if i upgrade to home pro, will p1 reset my contract for another 24 month? or i can actually continue the 24 month contract? which meant its end on june? Once ur contract end it wont extend if u upgrade or downgrade your plan.  Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Feb 16 2011, 10:52 AM |
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Feb 16 2011, 12:15 PM
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#215
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Junior Member
12 posts Joined: Dec 2008
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QUOTE(Godlike war @ Feb 12 2011, 05:53 AM) Bro, Hi,i know u just working with p1.. but mybe somehow can u send all this comments to top bosses.. come on la hear and try la to improve ur network i alrdy been 2 years++ now as p1 subscber honestly only 3 months ealier the most happy moment with p1 after that fuc**** bull*** my 1.2mbs contract finish a month ago den i try la give chance and try upgrade to 4.8mbs got 7 DAYS TRIAL U KNOW WHAT THE SPEED I GOT ON 7 DAYS TRIAL IS 400KBS MAX? HOW STUPIDDDDDDDDDDDD P1 ARE. NOW I TURN BACK TO 1.2MBS PACKAGE AS I CAN'T TERMINATE P1 BCOZ MY AREA ONLY SUPPORT P1 INTERNET. N0W NEARLY 5 DAYS NOT SLOW CONNECTION ANYMORE EVERYTIME ALWYS DISSCONNET wtfffffffffffffffff NOT MEAN TO FLAME BUT YES NEEDDDDDDDDD TO FLAME AS I BELIEVE I ALRDY BEEN UR "LOYAL"CUSTOMER NEARLY 2 YEARS PLUS2 COME ON P1 DON'T JUST CHEATED HARD EARN PEOPLE MONEY IMPROVE LA UR NETWORK We are very sorry for the bad experience. May we know ur modem light colour? Thank You. P1 Wimax |
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Feb 16 2011, 03:48 PM
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#216
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12 posts Joined: Dec 2008
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QUOTE(chc @ Feb 12 2011, 07:45 PM) i just subsribe today for home pro Hi Chc,but only get.... see below  How is ur connection now? is there any improvement with your speed? Thank You. P1 Wimax Added on February 16, 2011, 3:52 pm QUOTE(pzo @ Feb 13 2011, 09:40 AM) simply said you can oni reach 4.8 mbps if u r lucky? Good day,The speed for home pro is up to 4.8mbps, u might get 3mbps or less then that sometime. Its base on best effort basis. Thank You P1 Wimax Added on February 16, 2011, 3:55 pm QUOTE(lwk523 @ Feb 13 2011, 06:59 PM) hi, Hi,May I know P1 using dynamic ip address or fix ip address for Home pro user ? THanks We are using Dynamic IP for all our users. Thank You. P1 Wimax Added on February 16, 2011, 4:00 pm QUOTE(pzo @ Feb 13 2011, 08:36 PM) Actually regardless u pay or not ur bill, the FUP data will be reset the same date u first registered for wimax. Hi,For my case, i reg on 18th of the month. so my fup will be reset around 18th, but im usually only pay the bill after 5th of the next month. so usually my fup already used up by that time.. So i dont think u get ur fup reset once u pay ur bill, but not paying only get it accumulate untill ur contract ends. i dont know whether this true or not. but this is my case apparently. Usage reset will perform on your billing cycle date. We have 2 billing date, 14th and 28th. Yes, your right. If the payment made or not still the sage will reset on your billing cycle date. You may check in your billing accordingly when is your bill will generate. Thank You. P1 Wimax Added on February 16, 2011, 4:18 pm QUOTE(lyinnaa @ Feb 13 2011, 08:51 PM) hi thanks..i want ask 1 question.. Hi lyinnaa,my p1 account bandwidth still ZERO 2 weeks ago..so how many days p1 can reset my bandwidth p1 account? thanks Usage reset will perform on your billing cycle date. We have 2 billing date, 14th and 28th. Yes, your right. If the payment made or not still the sage will reset on your billing cycle date. You may check in your billing accordingly when is your bill will generate. Thank You. P1 Wimax Added on February 16, 2011, 4:29 pm QUOTE(Prevail @ Feb 14 2011, 07:28 PM) i dont understand u guys been complaining about p1 wimax but yet still dowan to change provider? their package is way too expensive and ridiculous sux Hi,How can we assist you?  Thank You. P1 Wimax This post has been edited by Lowyat_P1W1MAX: Feb 16 2011, 04:29 PM |
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Mar 9 2011, 04:44 PM
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#217
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12 posts Joined: Dec 2008
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QUOTE(subaruimpreza81 @ Mar 2 2011, 11:30 AM) hi all.... Hi! Would u mind to drop us your account no here? We will assist you more on this technical issues. Thanks!i wnt to asking something about p1 wimax... now i use Dx230 wifi modem. before this i use @ my old office got full coverage. now i have turn to new office...this area no covorage. but still can get 1bar n weak signal. how to increase bit more signal? who know it? thankz all QUOTE(Kenji_37 @ Mar 4 2011, 04:57 PM) is P1 wimax available at presint 15 putrajaya? no coverage in P1 site but my friend said there's coverage there. need to verify this. Hi! At the moment, Putrajaya, Presint 15 is not within our coverage area. Please be informed. |
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Mar 15 2011, 09:58 AM
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#218
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12 posts Joined: Dec 2008
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QUOTE(akecema @ Mar 10 2011, 12:37 PM) i can access internet via P1 now Hi akecema,im use at Mutiara Damansara(BMW Ingress Auto) no connection from 12pm till now? before if network problem, still got 3,4 bar but now no bar at all We regret for the inconvenience caused. How is ur connection today. do u still encounter connection issue again.. Do drop ur us acc no to assist u furthere. TQVM Added on March 15, 2011, 10:05 am QUOTE(k.mark45 @ Mar 10 2011, 07:57 PM) Dear Lowyat_P1W1MAX Hi k.mark45,I've encountered a problem of which I was unable to login my configuration page at http://10.1.1.254 As previously mentioned, the username and password should be <admin> and <admin 123> I've already keyed both username and password, but the pop-up flashed stating <Login failed:-2...> Is there any condition should I be into? (e.g: a distance with my modem no less than 2 meters) Hope you could answer this. Regards, k.mark45 Kindly perform HARD reset to your modem and try login again. HARD reset can be performed by poking the reset Hole in your modem and wait till all the lite goes off. Then release the hole and wait for u modem to reboot by itself.. once u get a static light. Kindly try to login again. if this still doesnt work kindly walk in to our Technical and Service Support Center for further assistance. TQVM http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx Added on March 15, 2011, 10:14 am QUOTE(gbrlta @ Mar 12 2011, 02:35 AM) seriously?? where u heard bout this?? P1 personel can confirm...!! Hi gbrlta,Standardize the throttling speed for all plans to DL 128kbps and UL 100kbps once the customers have exceeded their monthly usage quota Optimize network, reduce congestion sites, ease of communications Throttling speed will take place on 22nd March 2011. All other parameters within the plan remain unchanged Do let us know if u need further clarification. Added on March 15, 2011, 10:26 am QUOTE(kanethesun @ Mar 12 2011, 05:10 AM) same here, slow speed since Monday ...the signal always 2 bar only Hi kanethesun,Kindly drop us ur acc no to check on ur connection status. Added on March 15, 2011, 10:38 am QUOTE(danny_sp15 @ Mar 12 2011, 04:33 PM) Dear Lowyat_P1 Wimax, Hi danny_sp15,I've been using wimax for about 1 year and a half. I have no problems with speed or connection so far. the only problem i have though, is with customer service, which, to be honest, is absolutely terrible. I've subscribed to the 1 year Home Pro Plan, however, u guys gave me the 2 year Home Pro plan with free modem, despite the registration form clearly stating that my contract is only 1 year. you'd probably say "what is there to complain about? u got a free modem! the 1 year plan doesnt have a free modem!" well, the problem is this, i'll be graduating in about a month, and im planning to terminate my wimax account. but since u guys registered me under the 2 years contract, that means i will be breaking the contract and i have to pay the ridiculous breaking-the-contract fee thing. i've complained about this matter numerous times to wimax itself, since about a year ago, through email, chat, and feedback form. and every single time u guys replied with "we'll look into the matter" or "we'll forward this to the relevant department". but until now, nothing has been done. so tell me, if im going to terminate my contract before the 2 year period, do i have to pay anything? Kindly provide us ur acc no for us to check on ur acc status. Kindly email us the registration form which u claim stating the contract is only one year via talktous@p1.com.my. for us to assist u further. TQVM !!! Added on March 15, 2011, 10:49 am QUOTE(nkarul85 @ Mar 13 2011, 09:18 AM) hi Hi nkarul85,wanna asking, my auntie wanna pay the wimax bills shah alam area got counter? or klang area? she cant pay @ office coz got no printed bill n she dont now how to use online payment thanks in advance Hi u can locate the nearest payment center via our http://www.p1.com.my/support/AuthorisedP1R...iceCentres.aspx U can also make payment via Maybank counter, Pos Malaysia and other available outlet. refer to link http://www.p1.com.my/common/faq_payment_ref.aspx Do let us know if u need further clarification. Added on March 15, 2011, 10:52 am QUOTE(k.mark45 @ Mar 13 2011, 08:07 PM) ah, maybe i just missed the post. Hi mark45, thanks anyway. is there any effect when i reset the modem? e.g: change in modem name After performing the HARD reset your modem setting will be configured to Default mode. Do let us know if u need further clarification. TQVM Added on March 15, 2011, 10:57 am QUOTE(andysgriff @ Mar 14 2011, 12:08 AM) Got my P1 package today, (139rm / month), 2 bar signal. So OK ish signal strength, what is the download speed.... errrr Hi andysgriff,0.25mbps wow this should be classed as illegal. Its like going in to a petrol station, paying for 1 litre of petrol and getting 1/10th of a litre...I am from UK and thought things would have improved here in Malaysia since I was here 3 years ago, seems there is a way to go yet.. Maybe P1 should be paid according to the average connection speed over a month? and rebranded 'P1SS takers'? Kindly provide us ur acc no for us to check on ur connection status. Do provide us 3 speedtest with 4 hours different each via talktous@p1.com.my for further investigation. TQVM !!! This post has been edited by Lowyat_P1W1MAX: Mar 15 2011, 10:57 AM |
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Mar 17 2011, 10:59 AM
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#219
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Junior Member
12 posts Joined: Dec 2008
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QUOTE(Channel84 @ Mar 16 2011, 03:38 AM) I'm a existing p1 home plus user for more than 2 year. Hi Channel84,I'm considering upgrading to home pro but i got 2 question to ask 1) What is the min speed for home pro after the fup limit is used up? 2) Does P1 guarantee minimum speed for it's package anymore? If yes please show me the link to the info Currently considering upgrading to home pro or jump ship to unifi. Hi Good day to you. First of all, Thank you for your interest on our product. 1 - Upon exceeding the the quota. Your throttle speed will be around download 128 kpbs / upload 100 kbps 2 - P1 does not guarantee minimum speed as the connection are on best effort basis. Kindly refer to link for more info : http://www.p1.com.my/support/support_faq.aspx Added on March 17, 2011, 11:03 am QUOTE(baliwesti @ Mar 16 2011, 02:58 PM) Wow. that just blows me away again. 128kbps/100kbps. ain't it a bit harsh P1? Somehow I want to believe someone from P1 tried surfing while being throttled before deciding on that value. Is it year 2000, yet again? -- didn't receive the memo.. Hi baliwesti,Added on March 16, 2011, 3:05 pm jump ship to unifi. I'm a home pro user. with what they're planning to implement for the throttling speed I'd say don't go for home pro.. don't go for P1 even. P1 does not give preference whether you're paying 99RM or 139RM per month. Once you hit that quota you're with the rest of the pack. There's absolutely no reward for sticking with P1 for the long haul, all they care about are getting new subscribers, getting people to top up.. Basically earn more moolah.. milk us somemore. And don't get me started at the number of hours i've spent trying to search for a good signal for the modem. Save yourself from the hassle, go Unifi. If only I had the same choice as you to switch to unifi, I would've already done so. We hv answered ur query via twitter previously. Do let us know if u need further clarification. TQVM !!! This post has been edited by Lowyat_P1W1MAX: Mar 17 2011, 11:03 AM |
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Mar 17 2011, 11:10 AM
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#220
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Junior Member
12 posts Joined: Dec 2008
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[quote=MystiqueLife,Mar 16 2011, 03:06 PM]Is there any W1GGY user here?
What was your first month bill charges? WTH, when I subscribed, I wasn't told any nonsense about the pro-rated charges!! I was only told and assured that my first month bill will be RM 100. WTF. [/quote] Hi MystiqueLife, Good day to you... We regret for miscommunication at your end.. please be informed that ur Your First Bill will include: • Registration fee (is applicable) • Activation fee (is applicable) • The pro-rated current month's subscription fee • One month's subscription fee in advance U can view your first 7 months's bill charges here: http://www.p1.com.my/Highlights/PDF/First_...e_Go_280111.pdf for more info visit the link : http://www.p1.com.my/wimax/wiggy_packages_ref.aspx If u hv more inquiry, Kindly drop us ur acc no for us to check and revert to you. Added on March 17, 2011, 12:48 pm[quote=andysgriff,Mar 17 2011, 12:20 AM] Added on March 15, 2011, 10:57 am Hi andysgriff, Kindly provide us ur acc no for us to check on ur connection status. Do provide us 3 speedtest with 4 hours different each via talktous@p1.com.my for further investigation. TQVM !!! [/quote] Customer Account Number : 105365209 Always <.5mbps anytime of the day, I dont see where I can speed test via talktous@p1.com.my? [/quote] Hi andysgriff, We tried to call u but unanswered. We hv PM u the details. TQVM !!! This post has been edited by Lowyat_P1W1MAX: Mar 17 2011, 12:48 PM |
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