QUOTE(Kenny_Yong_9 @ Nov 11 2009, 06:18 PM)
Just got a call from MEP taman connaught, they said my iPhone is ready to collect.
I told her I already collected my iPhone at Pavilion, she asked y I will collected there, then i explained to her I hv no point to wait since Pavilion got stock on the spot. But after that the girl told me my rm200 deposit at MEP will not be refund since I collected my iPhone at pavilion.
I said to her, the staff @ Pavilion said that will be refund to me in following months bill. But then she said the rm200 deposit is at MEP there, impossible Maxis at Pavilion able refund to me.
My latest bill on 7 oct - 6nov didn't refund rm200 for me.
Maxis CS not so sure about the deposit also, they answered probably will refund start from next month.
Anyone booked at other places but got their iPhone at Pavilion got the refund in this month bill??
It was stated from the beginning that 'collection of pre-orders' is available for those who booked from Maxis, not their MEPs. In your case, not dwelling into who is at fault, perhaps at Pavilion, they thought you were making a new purchase and hence entertained you.
If you did state all the facts there and then, take your case all the way otherwise the chances of losing your RM200 are imminent.