i maybe out of topic here, but i do wanna ask...i dunno here is the right place to ask or not...

i've been using celcom exec50 for the past 4 months... together with 1+5 with only 1 sub

usually i used for about rm60 to rm70... and my sub only contact me so the usual usage is about rm10...

i noticed that started from 1/09/09 it has been a change in the 1+5 that is from free 40 hours reduced to 20 hours...

that is not in my concern... what happen was... i checked my "unbilled charges" for now...

when i check it with *118# and sms BOD to 32200 it stated there that my unbilled charges is only rm50++... but when i called 1111 and speak with the operators, they told me my charge from my last billing date (in my case 3rd of everymonth) 3/9/09 is 220++...

i have the shock of my life... as i recalled, i've not used my phone that much of talking and smsing other people except my subline...

i've called them several times, 5 times to be exact to confirm that i'm not mishear things....

i asked my friend who is a senior in celcom postpaid, he called me and said when he check with *118# its only 90++ (his usual use) and i said try to contact and speak with the operator instead...

after 10 minutes, he called me with out of breath sound and said, the operator told him it was actually 400++...

i know that the system is slow in updating, but how slow is slow? 1 day, 2 days? 2 weeks? the difference is insane...

anybody have the same problem... i've lost all hope in celcom now... but i have to wait for the bill for prove...

for now:-

1. i've filed a complaint about the amount is not telly with each other.
2. i've done some calculation, that is the amount that mentioned by the operators, it close the the amount of total use for the past 4 month...
3. i've asked around (my friends who use postpaid) with only 1 reply for now (my friend above)...

this happen to all the telcos lah bro even maxis also do the same to me

so unlimited is the save and smarter choice

festive season only or random time... sorry... my first postpaid...

ask them to print out the billing then only there will be prove whether the charges correct or not.

that is the only solution for now... i asked the operator... what if there are numbers that i didn't call... he said i still have to pay full...and they will rebate back in the next bill, and the bill after that (depended on usage)...

today i called... again...

from the amount of 225++ in just 3 days it becomes 250++... without any serious calling... just smsing... demm...

it would take Celcom around 1 year to resolve your problem.

I am some problem with Celcom, and despite the usual "we will resolve it within 3 to 7 working days" promise from all the telephonist, manager, and all those work there....the issue is still remain outstanding.

I made my first report in March 09, and today is already 24 September 2009 the issue is still remain outstanding.

Cia lat!!

wah...that long aa? its the same as i dont report at all... my fren sounded so easy... but he scolded those operator as he please... not my style...

i'll update if anything, they say they wanna call... i dunno

in malaysia u talk nicely they dun help u solve instantly they prolong it because ure easy to be bullied. So its up to u if u dun mind drag 2 or 3 months then not scolding is not your style in solving immediate problem.

yeah... i guess you right... i dunno... i might be at ease after the bill comes out...

facing same problem, swap from maxis 50+30 plan to celcom 50+5 plan.. does 1st month of usage got extra charge?

digi is out cause no video call booo xD

1st month charges is depend on your usage... the calculation is rm50 (for exec50) commitment fee divide by 30 or 31 days times the days u use until the next billing date...

for example...

you start using celcom 1+5 today.. 25th september... usually the next billing date is 6th of every month... so... you 1st month payment is...

50/30*12= RM20 + 5% tax + RM3 (detail billing) + extra charges (when u used over 20 ringgit over those 12 days)

that is from my understanding...correct me if i'm wrong...


but if you facing the exact same problem as i... means celcom does have problem...

how about you try to check using *118# >> 6 >> 1... and try to recheck by calling 1111 and speak with the operator and ask them about current usage... if the different is quite big (i mean not 1 or 2 ringgit, 100 to 200 ringgit) then this is celcom's problem, not individual...

After u make complain to the branch, if they are not able to give reasonable explaination / bills rebate for those that u being charge while u r not using that much,
I suggest u complaint to SKMM/MMCC to take future actions.

i got same problem with u..before this i dont take tht billing details..so dont know what are they charge for me for..but when i check my bill frequently using *118#..my bill increase a little by little even i dont make any call or sms to other number except to my 5+1 suppliment.. .i go to menara celcom ask them myb they can check using their greatest system to check my postpaid usage..but they say..u much wait till the end of the month so at tht time baru u can check the bill..

i ask them back..so, if i dont know tht charge for what..?how i can manage or control my phone line usage..?and i tell them even i call or sms my 5+1 supplimentary also charged..how come? depa untung bleh banyak la..customer terguna lebih2..sebab xda notification system..just limit credit.. at least celcom should hv system to check the current usage or limit of tht line for free call n sms.so after tht they say...of coz celcom hv tht kind of system..but still in updating process..how long the updating tk time..?x abih2 update.. ..so..i x sempat nk sambung..skrang dh nak balik.hv somting to do.next time..i will continue this topic..ok.cau.

SKMM/MMCC is what bro? sorry...dunno the terms...

please update me, i am new to this postpaid thingy... i oso wanna know your experience with celcom...

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Added on September 28, 2009, 12:33 amupdate!!!

i just called celcom customer service again....

the problem is because i use 1+5...

the new system starting from 1 September about reducing from free 40 hours, to 20 hours of talk time from any 1+5 numbers is still in progress of upgrading...

thus any call/sms/mms/video call made from master tu subline, or vice versa, or sub to sub.... they charge straight to bill, until the time the bill comes out then only they deduct...

wth, dont make customer susah la... it has become problematic since i can't check whether i have exceed my own usage or not... must wait until the bill comes out...

if they wanna upgrade, update, change and such, test the whole system 2 or 3 month earlier... and please inform those customer services... they all become lack of answers towards questions that they suppose to know the answer...

This post has been edited by empithree: Sep 28 2009, 12:33 AM

last saturday..i got this message from celcom which notify me about my free call limit..tht message is like this.

~~"Dear Customer, u hv reached 90% of your free calls to 5+1 family members. Normal charges will apply once u hv used 100% of your free calls. TQ."~~

so, now i feel i little bit relieved about this thing. hopefully they will also sent msj after 100% free calls limit reached..but until now..i just can control my free call only .

still have the problem about the line usage tht i got charged even i dont make calls or msj to other number ...still cannot check from celcom center..or their system..still must wait until the bill comes out just like empithree mention bfore..

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Added on September 28, 2009, 3:27 pmthis celcom marketing technique is so cruel la.. cakap memang berbaloi..they tk advantage from their customer who hv subcribe from them..of coz still this celcom plan is the savest plan if compare to other mobile network.but still they dont do briefing about this plan completely during they promote to the customer...haiya..what are we expecting is far byond what we receiving..so cruel la..but..so far..i am waiting for this month bill..looking for "memang berbaloi" thing.

This post has been edited by diadokmai: Sep 28 2009, 03:27 PM

this what i'm talking about... they still charge you in you bill when you call or message ur 1+5 members... when the bill is out then only they deduct... wow... nicely done, i've stopped using my phone to contact any number since last week... damn... pain in the ess....

hmm..yeah..but not sure la if the really charge the call or message between 1+5 members like they mention..im confused. if i count my calls n msj..its should be over than the charge in my bill..if they charge for my 1+5 members..my bill should be over RM100++.. (coz i already use up 90% free call time for my line) but somehows it only charge just like 7cent,3 or 4 ringgit...n many time..and untill now its cost me like rm11++. .(so thts why i cant determine is tht charges from my call to my 1+5 members? i dont call or msj any other number beside my 1+5 members..so where this charge come from? ..or myb..they charge randomly..? im afraid when bill comes out..tht charge is not between 1+5 members..but for other reason which i currently dont know...and must pay tht charge)

This post has been edited by diadokmai: Sep 28 2009, 04:26 PM

maybe you r a few lucky that didn't kena like me... my only subline, contact me ONLY... and ended with 175++... gila... after the sms that tells about the 90% thingy, i ask my subline not to contact me using celcom anymore... just to be safe...

oh wah..

pity u..if like that..really problematic..im a bit lucky.

but the resulting rm11++ is when u check thru *118# or calling the operator and talk to them urself? when i check my unbilled charges, it shows rm46++ but when calling 1111 and proceed to operator, they told me 250++...

im just checking using *118#..not calling the operator yet.. is that true? haiya..i must call ask them..sohai..

u try loo... tell us the result... c got a lot of difference onot

wokey..i'll try...later.

wah...sori 2 heard dat bro...i'm using celcom postpaid nearly 5yrs til now, wat can i say is...

1. sms is expensive, so i get hotlink for sms onli,hehe... wit same amount of sms sent using hotlink every month, i save nearly rm30...
2. exec plan wit 10%-30% is nothing... mine is the normal plan rm80 plan. i oso planned to change to exec plan b4, but after calculate, i'll get the same amount by exec plan onli after 30% discount, n if use less, less discount, no use lorr...
3. any rm50 plan is expensive, i used b4 n my bills was always around rm150. changed to rm80 plan wit same hours usage = rm120 onli la...
4. my usage around 450-500hrs per month, wit low sms usage,my bills was around rm120-rm140...

better check 1st all plan offered, calculate everything n choose which 1 suit ur usage, 4 me celcom is better than others, gud coverage n reasonable charges - except 4 sms la, hehe...

last nite i called celcom operator asking them about my line bill...its already Rm150++ for my numbers..and RM250++ for my partner... WAoshh...!!!


tht charge is including to our 5+1 members...so thts the reason why..
now..i just waiting for the next bill..if this can be solve...so its ok..if not..myb i will decide for the other mobile network..
furthermore, im currently use maxis(prepaid) and celcom(postpaid)..

This post has been edited by diadokmai: Sep 29 2009, 08:44 AM

http://forum.lowyat.net/index.php?showtopic=1158573&hl=

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Added on September 29, 2009, 10:57 amexactly same like me....
i also think like that...
n i also currently use maxis(prepaid) and celcom(postpaid)..

This post has been edited by clown_krul07: Sep 29 2009, 10:57 AM

oohho..nice ma..

after i call 1+5 my bill increase...thats y i think like that bro..

ho ho...im means nice~ coz u r sme like me in term of celcom postpaid-maxis prepaid..

yes my friends i know u mean that...i just give my pendapat...

oo..i c then.. my bad.

This post has been edited by diadokmai: Sep 29 2009, 02:06 PM

celcom still got problem la bro....

ya lol allways problm..sometime nk call pun xdpt..pada hal that no on..tp bila call xbole dpt..sakit ati lah..makin ari makin teruk celcom..

issue bill pon poblem...

This post has been edited by clown_krul07: Sep 30 2009, 11:59 PM

guys..do u know the exact date they count for the limit call duration?..izit from 8 current month to the 7th next month??

can pilih la bro...mine 24 close date...

can pilih..?why i ask celcom customer service they dont tell me tht..aiya..

what is limit call duration ?

20hours for each 5+1 members...but still not enough ma..haiya..sebelum ni ok pa..celcom sohai.

same question as you
how do we know the date that celcom start calculating our limit call duration ?
is it stated at the bill ?

i think they start the 1st day the new bill started... let say your bill started at 3rd of every month, that's when the call duration starts...

20 hours is not enuv... seriously... demit la like this...

YES FROM THE 1 ST DAY...YAH NOT ENOUGH...SHOULD BE 40 HOURS

20 hours each line rite
20 for main
20 for sub
i think it should be enough but maybe a bit limited

i have a thought if only 2 person using the service, you can use 3 line per person... just to contact each other... means 1 person can have 60 hours free now...

just a thought

enough for people family dekat2....yg jauh2 mayb not enough....especially girl..

based on usage...for couple maybe not enough...

celcom is like that.
celcom broadband limit 5gb per month
celcom postpaid limit 20 hours per month

hmmm apa bleh buat....celcom must do something...klu tak ramai akan btukar

ha ah..for couple especially girl memang x cukup...previously 40hours limit should be enuv..

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Added on October 5, 2009, 12:49 pmya la..

This post has been edited by diadokmai: Oct 5 2009, 12:49 PM

im using exec 50
but why my first bill has shown monthly charges is rm60
then what is one time charges is ?
it shown rm10 in my first bill...

I teach you a trick. Sign yourself up to another supplementary line. Use this line to call your gf when main line reaches about 20 hours already. That way, you can have additional 20 hours with just adding RM5/month.

yes u r rite bro..nice plan.but need spend more for the first time registration...25+10+5 = rm40..for fisrt time..

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Added on October 13, 2009, 1:08 pmi got tht charge also..and after i received the bill..i go ask them they said its stamp duty charge..rm10.
but i still really dissapointed with their notification system...my case rite now..i as supplimentary got tht notification msj at the rite time la.so no problem.but for my downline, didnt receive any msj and when checking balance also cannot..by sms la(by phone i dont do tht at tht time) so we think still dont above limit yet..then when i got final total charge already RMxxx..selepas tu baru dapat msj notification tu...dapat pon dh nk bt pa...haiya

This post has been edited by diadokmai: Oct 13 2009, 02:06 PM

me facing the same pro too... my line almost rm 250++ ready while my sub line more than rm 300.. even my monthly average usage not even touch figure of rm 100 normally..... why currently we guys facing this kind of pro ????

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Added on October 13, 2009, 11:36 pmhave u rectified this pro??? figures from the celcom operator's sounds very ridiculuos....

This post has been edited by milano2009: Oct 13 2009, 11:36 PM

quite smart ya..
i never thought of that..

always refer to bill.. they only deducted the calls between 'family plan' from total usage when they about to print the bills. if u check ur bill at the middle of the month,u'll get the 'exact' usage (before deduct the free calls between 'family plan')

This post has been edited by ice666: Oct 21 2009, 03:57 AM

Thats the celcom i'm using now. Had same problem months back. I like to call 1111 to check my minutes usage, and make sure i'm still within my range, till one day the operator told me i have 300dept, lol.. and the figures maintain for nex few weeks.

till the bill came, it's only stated there RM55+, lol.
after that incident, i never even bother to call them anymore, thats not a service at all when they cant provide accurate things.

btw i hate the 40hour talktime reduce to 20hours. i tot we all had the agreement when sign up?

yeah..tht celcom customer service cant provide accurate things at alll.my previous bill also hv problem..3g data rate charged around rm10..but i dont use any internet program in my phone..just the mms between family members (its free rite?)..i called tht service asking about this..they said mayb my phone got virus inside and bcoz tht i got charge for the 3g data usage..it always myb..its really suck...

and about 40hours talktime ...i once go to celcom tower..and complaining about tht..and they just said its not stated in the agreement paper.just stated in the promotion..so.they can do whatever they wan..celcom is very cruel...didnt inform at all to me about this plan....if im not ask them..a will not know at all.we are not always checking tht celcom website.so at least inform to the customer la..im so angry.haiya.. i subscribed to this plan bcoz thts 40hours talktime on middle of august..x sampai 1 month dh ubah jd 20hours..sohai..

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Added on October 22, 2009, 12:25 pmguys..just want to ask u..if im not paying those celcom bill for 1 or 2 month..did celcom block/stop my line onot..?did someone ever do this bfore?

This post has been edited by diadokmai: Oct 22 2009, 12:26 PM

i oso have same problem..i use only 4 call my subline..but within tis 3 month, total my bil is 2500..aiyaaa..helpppp..

guys ..i wanna ask sumtin here .for 50exec and 1+5 users here..before u all get the warning message from CELCOM saying that ur usage is 90% .ur bill is still below rm50 rite? and wth this month my partner's bill is rm600 and mine is rm200 .ive been using this plan for months and my bill never exceed rm80 ..i can't believe this really ..haiya sakit kepala like this .
'

depa saja buat macam tu..nk kaut untung dr customer..hmm..memang tension

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Added on November 30, 2009, 12:02 pmthts notification system dont really works...always sent notification to us late.

This post has been edited by diadokmai: Nov 30 2009, 12:02 PM

hi...i MNPed to celcom exec 50 last month on the 17th. n when i received my bill for last month, it stated tat the cycle will stop at 23rd of each month. afaic my fon usage is not heavy. juz normal official + casual calls. but they charges me an extra of RM16.31 for Local Calls to top of the 50. but there is no details on the number that i hv called. anybody can teach me whr to get the details for the billing statetement? TIA

https://onlinepostpaid.celcom.com.my/

go and register... you can see your detailed bill there

I can't seems to find their BlackBerry promotion which bundle with this package.

if u dont subcribed the billing detail which is RM3 per month..u still cant check it from the internet...sohai la this celcom..
and u must go celcom center ask them directly...me too once want to know the details...but they said u must pay Rm3 per month if u want to see the detail.. they hv there own way to suck customer money..
for tm line its already included in the bill..so why not celcom do like tht also...
they want to make us see it very cheap only rm50 per month la..huishh~!!!!

but not all is bad..sure celcom also hv it advantage....
i too rite now can manage my call already...last month i only be charged rm54+-
we sholud count our own usage.and calculate it ourself..cannot believe those celcom system anymore...

This post has been edited by diadokmai: Dec 8 2009, 02:40 PM

i also have the same problem..
my other subline receive the credit limit sms..
after checking via *118#, already reach the credit limit..
wtf.. we both light user.. only call subline to subline..
last time never reach rm50, now suddenly say over credit limit..
now her line already barred, what should i do?

sure ur subline and u is really are lite user..do u count the total ur own call duration..if u say YES..
then just go direclty to celcom center and make a report about it..
coz my fren once is just like u...(if its true la u dont over limit..) so he go report it..and those celcom deduct back the charges... and after u pay the right amount..they will unbarred ur subline back.

it my case...when my first usage...i dont count my call duration...coz i believe those celcom system really reliably..but somehow those notification come so late..i actually feel a little bit weird coz already call my subline so many..but still dont get tht warning msj.. then i go report it to celcom...they said they cannot reduce the charge coz it me who do the calling..WTH then i said..so why u make those notification system when tht system dont work properly....!! my line also barred..but bcoz i really need to use the phone line...then i go pay la the bill.

rite now...if i do d calling...every 3 days i will call celcom operator asking about my current charge..must really careful la..

but u different la from empithree..he check it from d operators...so his bill still not sure weather obove limit or not..
coz the total bill charge checked from operator already add-up with charge for calling subline..

so..if u check it from the operator..than they said ur charge is RM200..u must deduct with ur subline call charge..which is U URSELF MUST CALCULATE IT...THose celcom people very lazy to calculate for thier customer...sohai!!
in my case...i just use my handphone to calculate the charge..we can check it from the calling timer rite..but neeed to set it properly la..

example...
when u check ur current bill from the operator..stated rm200
then call to ursubline charge = total time u do calling t ur subline
(eg:18hour = 60x18 =1080) so, 1080 x rm0.15 = rm162

SO..ur real charge is RM200 - Rm162 =RM38 ..

should take care...be alert..

currently my bill its ok..but once i hv tht problem again...sure i dont want to pay it..
dont care they blacklist or what...go to mahkamah ke apa ke..i dont care
just use my maxis number...

This post has been edited by diadokmai: Dec 8 2009, 03:38 PM

i port in to celcom for 2 mths and i cant stand their unreasonable charges. My bill was up to RM300 per mth!! And the network sucks. Yes the coverage is good but the signal strength is low. So i switch back to Maxis that cost me mthly around RM200 only!! Network cvrg better!!

aaa..current celcom network dont really good anymore...
sure they got a huge number of customers but the service not able to serve those numbers...

GUys,

Actually, when you are using Celcom Family Plan, and you call the operator, he or she does not deduct that money yet from your bill. Actually, just send an sms to 22200 and write "BOD" in that message should be enough. So, the RM200+ is before deduct from your 1200 minutes. after they calculate the bill back, then it is back to RM70,Rm80 (your normal rate).

I got this problem now!!!!

Normally my bill never reached rm80 per month..but now...im really really shocked when my bill now already rm200+..i use celcom postpaid exec 1+5..i can,t call out due this prob coz i already change my credit limit from 150 to rm70 coz im soooooo afraid about wuts going now....when i ask..they cannot detect how the bill can me like that...n i need to wait untill the bill come out thus 18nov...cannot duduk diam..today da dekat 20 kali i call celcom line..untill i ilang sabar..i mrh2 customer service tu even i know thats not their prob..sorry but celcom must do something about their system...not tally at all..sms..or call 1111 when i check the balance..

Guyyssss..help me!

Empithree....diadokmai? How bout ur problem?the bill is less or same as per sms or from 1111?

Are you using smartphone or you send/receive a lot of MMS?

I use E72 nokia..mms?never....

This tered was 2 years ago. Anyone still experiencing these problems now?

i received my celcom bill yesterday & i was so shocked to see the amount of RM 153 that I need to pay...
my normal bill is only around 60 - 70 only... i used the celcom exec 1 + 5....

there's 21 weird sms from PROGAIN charged me RM 4 for each sms...
whereby I never received any weird sms like that...

I already put up complaint to celcom & will send the same complaint to SKMM due to Celcom ask me to pay for the sms also...

but there's a lot of celcom customer facing the same problem with me...

you can refer to this page for all the complaints that have been submitted to celcom..

https://getsatisfaction.com/celcom

just received sms saying that starting from 8/6,

rm5 for printed n itemized bill.
rm2 for summarized bill.

thats quite high to me.

Ya >< Should we sign up for e-Billing? Have to check that out late...

Yep got to use e billing. D prob is my no isnt under my name. Leceh a bit.

just wanted to ask if it's possible if I pay half of my bill for this month and clear the rest along with next month's bill?

Can.

I'd pay half and today they texted me asking me to pay the rest within 7 days or they'll bar my line :S

I have the same issue. The celcom charge me for 400++ for 50min talk while I'm only making 10min call. Please advise what should i do?