QUOTE(bearbearhong @ Jul 21 2010, 08:42 PM)
well, it is lack of wisdom to call others "poor people"...

...
have anyone here used royal mail b4? my FP from UK still has not reach me after 11 working days...

I used Royal Mail before, waiting for a package which was supposed to receive it few days ago, however, the retailer told me it is lost. They sended another one now. They told me it's rare that they lost the package / POS Malaysia lost it.
Also, there is a UK delivery company caled Parcel Force, a subsidiary of Royal Mail. Never ever use their service. I "kena" them once.
Just google "Parcel Force reviews" and you'll see tons of bad negative reviews and 1 star rating. They are known as " Parcel Farce " and even have a Parcelforcesucks website to complain their extremely lousy service.
Bad experience I encountered are:
#1 Downgraded my priority delivery to economy delivery - without informing me or refunded back my money (why should I pay priority price to enjoy economy service?)
#2 Gave tracking number - useless one - why on earth give me a number but never bother to update the status? I totally have no idea what is going on - the status is always the same - still at the sender's post office. Even until now.
#3 Extreme delay - I paid for priority service - 1-2 days but I only got it after 3 weeks.
#4 I wrote to them to ask about my parcel status - write 10 e-mails only got 1 reply. And that reply told me, I've no rights to ask. Only the Sender can ask. wtf??? worst customer service ever.
#5 Call their international number - not valid one - trick ppl to believe someone would pick up your calls.
#6 Gave confusing tracking number - gave my tracking number to them, and they gave me another tracking number without any reason. And that new tracking number also have no updates as well. ????
#7 Causes me anxiety, confusion, no idea what is going on, worried. Seeing so many stories like, lost parcel, stolen goods, poor customer service, broken goods, no compensation, slow like snail delivery..
Better ask your UK retailer what service are they using - if they use Parcel Force, huh, better think twice!!!