i really been pissed off with the sales agent from proton due to countless empty promises and drag my car for few months. everyday keep call him say tomorrow tomorrow from the 1st week, until 3 months !!
that is all fine ...

to make the story short, after i get the car, he promise to give me discount for compensation due to long wait.... but end up i have to pay MORE sad.gif
the agent promise for some free gift + cash voucher. And again, he drag this for another almost 2 months and starting to avoid call/sms from me now.
there is still some case wit him in middle but i lazy to elaborate more

i've been patient all this while. I need to send a formal email complain about him and at least get back the free gift as promised.
I'll send to i.care customer service of course... just afraid they cover up and ignore me ...

Anyone know any others sector which I can send my complain to ?

Tis is the Sales agent problem, did u try complain to his branch manager?

hmm nop, but i have sent email to icare directed to the branch

its quite far from my place lol.

other than icare email, anymore place that i can complain like consumer right gov ?

Proton and their icare system are both crap and incompetent. Email the m.d straight away as according to his poster with his face plastered on it, he says rest assured that he reads all the emails written to him

proton is just utterly useless, period.

dont picky on colour , colour are coming in a batch..

best is take free stock.

which model r u waiting? satria neo cps?

i dont even have contact of their MD lol ?

appreciate if could provide some email or address for me to lodge my complain

its gen2 cps ...

Was it in written form? If yes, then Proton's in trouble

try this
blog.w.sz@gmail.com direct to dato syed zainal...

if im not wrong voucher and free gift does have nothing to do with proton,its come from the dealer/branch itself..,unless they have promo or advertisement..so u can complain direct to proton or wateva organization..but it not waste to try, right..try to send email to proton M.D..

my dad has the same problem, the sales person keeps on saying the car will come soon, but after few months the car didn came. in the end, my dad pay almost 30K cash , then the car came in few days.

and that car have alot defects, if complain to service centre they willl say ..this is normal..and will not do anything about it. so dont trust the sales person, and also the service centre , and the brand itself.

Without any written proof, it is an uphill fight. A very steep one indeed.

Write official complain to Proton. Also make a copy to the consumer's association.

Empty talk is cheap and useless.

what a lousy service.
no stock or what?
better buy ready stock in future.
salesmen always give empty promises coz they wana hit their monthly target, so they insist customer to place the order even when there is no stock available.
so disappointing.

ya, those not ready stock... must be prepared as usually need wait for more than a month. SC always empty talk and say can get this and that.

I plan to write official complain to proton and also consumer association.

but i dont know their email address lol

i only got the icare one...

need email add for proton MD and also consumer association ... i really damn fedup witht he sales agent

National Consumer Complaint Centre

http://nccc.org.my/

Hope this helps ...

buy from another branch outstation....?

Will try to email NCCC & icare ...

is their reply fast and take action asap ?

next time buy directly from edar. not from sales dealer.

Edar tend to get car more and fast , comparing to sales dealer

i beg to differ...Edar is bad as well as i booked mine through Proton Edar. And ive cancelled it as well.

J'Daniel, sorry for the late reply..the m.d's email is:

syedzainalabidin@proton.com
hotline num:03-80269669

dont bother complaining to proton i.care, theyre just as incompetent.

Thanks bro

I just sent email to icare proton and cc to syed zainal

hope they will take serious action and act accordingly

FInally got reply from syed zainal ...

he just apologised with 2 sentence and say will investigate ... lol

wonder if they realy going to work on it

he alone cant do the job...unless ppl under him are all like him then i think this problem will never arise

This post has been edited by xshiro: Jul 27 2009, 12:47 PM

lol juz notice the email is sent by Karthik ... using syed zainal email
maybe his secretary lol

I guess, for getting proton sure need little luck. for the record, I got my Gen2 within 20 days only recently from sales dealer.

dont waste ur time on that,proton will just ignore u......................proton is screamyx

Try sent to blog.w.sz@gmail.com to Dato' Syed the MD himself..

http://www.motortrader.com.my/asp/forum/fo...sp?FORUM_ID=199

can also check/refer to a serious case.

http://www.motortrader.com.my/asp/forum/to...468&whichpage=2

I personally believe that now Proton really want to improve...

i got the reply from dato syed email ... n he doesnt seem like taking serious look into this matter also

say the dealer manager oledi ask sales agent personally meet me on saturday ... lol today is sunday n no calls at all

but strangely, the MD dato syed mail was reply by K.Karthik from the signature

So far till now no update from their side yet

dato syed & NCCC doesnt bother to reply me also now

Guys,

I'm having problem with my order too. Booked Satria Neo CPS early June and promised to get the car in 1 month time.

Till now, I still have not received my car. Lodged a complaint to Proton ICare 2 weeks ago and was told that waiting time now has been changed to 3 - 4 months.

I told them that it was unfair, because I was promised 1 month waiting time and not 3 - 4 months. The person in charge, Mr Sulaiman told me that he will push the factory to follow the original waiting time for my order.

Till today, there's still no news from Mr Sulaiman. Tried calling him and for some reason he's always not at his desk or engaged on another call. The person who answered my call told me that I need to talk to Mr Sulaiman as he's the one who's handling my case and they said that they'll ask Mr Sulaiman to return my call, but as you might have guessed, till today, I still have not received any call from him.

All I want to know from Mr Sulaiman is, when is my car actually going to be delivered? If it still few months away, then I'm going to change my order to Gen 2 CPS / Persona or whatever car that the sales agent got ready stock available. If it's going to be 2 - 3 weeks away, I might just as well wait for the original order.

*sigh*

Thats the practice of Proton. I ordered a Neo CPS on 26 July 2009. Promised to have car by one month. Now still no news. Anyway, I'm not in a rush and did not even call my SA. Just wait only

all the blind promises made by car salesman is the cancer in proton
it is really frustrating to expect the car for 1 month but 3months havent get

Called the Proton ICare officer who's handling my case again today. This time he's on MC.
Why everytime I call him he's always unavailable? I think he's trying to avoid me.

After getting tired of waiting, I changed my booking to Gen 2 CPS. The dealer got a ready stock available. I just need to update my car loan and should get the car in 1 - 2 weeks time.

Really meh? No regrets? Seems like you are in a hurry for a car. Y our SA is really terrible. If have to wait long just tell la. Why avoid?

I've been taking bus to work for almost a year and can't take it anymore (almost 50KM one way). It'll be easier if I got a car.

Actually it's not SA's fault, it's Proton's factory not producing enough car to meet the demand, they're producing fixed amount of car every month.

When asked why they're not increasing the production when demand increased, they just said it's the factory's policy.

The one who's avoiding me is not the SA, it's the Proton ICare officer who's handling my case / complaint.

This post has been edited by m3red1th: Aug 27 2009, 05:53 PM

time for another brand of car?

This post has been edited by xshiro: Aug 27 2009, 06:09 PM

Can't afford import car la, and I don't want Myvi. My budget around RM 60k only.

Anybody have any idea on how long does the process of changing loan & registering car to JPJ going to take?