I've been taking bus to work for almost a year and can't take it anymore (almost 50KM one way). It'll be easier if I got a car. 

Actually it's not SA's fault, it's Proton's factory not producing enough car to meet the demand, they're producing fixed amount of car every month.

When asked why they're not increasing the production when demand increased, they just said it's the factory's policy. 

The one who's avoiding me is not the SA, it's the Proton ICare officer who's handling my case / complaint.