CASE SOLVED AS REFUND RECEIVED ON 16 NOV 2009
Forumer you are complaining against: zer0hour
Item being sold/bought: Apple iPhone 3G 8GB Maxis Set
Original thread link: http://forum.lowyat.net/index.php?showtopic=1043938
Date of transaction: RM100 deposit on 30 May 2009, RM1950 balance on 1 June 2009. Total: RM2050.
Details of the complaint :
1 June 2009
- full payment made.
- zer0hour couldn't send due to service at client site. delayed to the next day.
2 June 2009 - GDex pickup parcel at 5.15pm from his home, tracking code given
3 June 2009 - didn't receive parcel, tracking code no record.
4 June 2009
- still no parcel received, tracking code no record.
- called GDex customer service to double check, tracking code no record.
- contacted zer0hour to confirm the tracking code and it's correct.
- asked for a copy of GDex slip, sent me an unclear slip. okay promise me to email a scanned and clearer copy.
5 June 2009
- he called up GDex to complain, they request for a copy of pickup slip by fax. unfortunately no fax machine at client side
, delayed to the next week.
8 June 2009
- he faxed copy of pickup slip to GDex.
- GDex formed Service Investigation Team (SIT) to investigate the lost parcel and will revert within 3 working days.
11 June 2009
- GDex contacted zer0hour to ask the content in the lost parcel and request for purchase invoice
- the original invoice is attached in the lost parcel
- zer0hour promised to visit Maxis center the next day to request another copy of invoice.
12 June 2009 (Today)
- investigation still no outcome.
- still waiting latest response from ze0hour.
- zer0hour sent me pics of slip and Maxis invoice.
- couldn't recall GDex pickup code anyway...
15 June 2009
- zer0hour visited the Wisma MAA Gdex, and was unsuccessful. Stood there for half an hour while they checked, but in the end nothing.
- investigation is still proceeding, and will revert soon.
17 June 2009.
- zer0hour and I agreed to lodge police report, as the investigation doesn't really produce any positive output.
I've only been told that they couldn't find the parcel.
18 June 2009
- GDex insisted that there was no pickup made on 2nd and the slip is fake hence no postage was done that day as claimed by zer0hour
- GDex won't pay any compensate for the loss until zer0hour has a solid proof of that pickup.
- why did they reject blindly the slip?
- GDex claims that zer0hour only called them up to buy a box, no pickup.
21 June 2009
- zer0hour lodged police report against GDex and will convey this report to GDex.
11 July 2009
- owikh84 issues Consumer Tribunal, Cyber Crime Investigation Agency, and FOMCA against zer0hour.
- will fight in court soon.
13 Aug 2009
- Tribunal hearing postponed by zer0hour - can't attend in such a short notice
8 Sept 2009
- Tribunal hearing postponed by zer0hour - car accident
17 Sept 2009
- Last Tribunal hearing.
- owikh84 won the case & Tribunal will issue a refund notice within 14 days to zer0hour.
4 Nov 2009
- zer0hour claimed to hv send a cheque total RM2050 to me by Registered Post.
- Not receive until 16 Nov 2009
16 Nov 2009
- zer0hour refunded RM2050 to me via Maybank online.
- CASE SETTLED!!!!
This post has been edited by owikh84: Nov 16 2009, 08:08 PM
[SOLVED] zer0hour, REFUNDED 16/11/09