What i get from TM Net earlier:-

For Unifi user(s)

goddamn.

Does it affect whole Malaysia?
No wonder my Unifi is not stable, keeps going on and off.

My Unifi at office can not connect to certain Europe sites but at home streamyx no problem for connecting the same websites.

Urggghhh....

so many maintainence or exercise , this country give them another 50 years oso can't improve 1, cakap saje pandai

Can't access some sites right now. I wonder if it's the stuff Unifi's doing now.

same here, cant access to some us/europe page on unifi, it works on maxis 3g

Streamyx has been slow since around 12.30AM 16 Sept.

Guys, this thread for official TM announcement only..

Go here if wanna rant/discuss about your broadband situation :
https://forum.lowyat.net/topic/1056577
https://forum.lowyat.net/topic/1915183


This post has been edited by andy0212: Oct 4 2011, 05:55 PM

04 October 2011
AAG CABLE FAULTS AFFECT INTERNET SERVICES

ANNOUNCEMENT

UPGRADING OF TM CUSTOMER SERVICE SUPPORT SYSTEM

Dear Valued Customers,
Telekom Malaysia Berhad ™ would like to inform our customers that we are currently conducting an upgrading exercise to our customer service support system in phases throughout Malaysia.

Please see below for the upgrading schedule between 3 October 2011 to 9 October 2011:

DATE

TIME

ACTIVITIES

AREA AFFECTED

SERVICE AFFECTED

3 – 7 October 2011

-

Upgrading of customer service support system

State of Kelantan, Terengganu, Kedah and N Sembilan

Delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please click HERE for the FAQ

8 – 9 October 2011

-

Upgrading of customer service support system

All States in Malaysia

Delay in processing complaint and trouble ticket for customers in the affected areas. However, we will continue to accept customer complaint and fault reporting which will be attended to as soon as the upgrading activity is completed.

Please click HERE for the FAQ



During this time, there will be a delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.

Please be informed that TM’s existing services will not be interrupted while the upgrading of our customer service support system is underway. Meanwhile, all UniFi applications and services are also not affected.

We apologize for any inconvenience caused and assure you that this system upgrading works is necessary in order for us to provide an improved level of service.

For more information on the upgrading activity, please refer to the FAQ via this link.

We wish to thank all our customers for their understanding and patience during the affected period.

Should you have any queries or require any assistance, please email us at help@tm.com.my.

Thank you.

_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN SISTEM SOKONGAN KHIDMAT PELANGGAN TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan bahawa kami sedang menjalankan kerja-kerja menaik taraf sistem sokongan perkhidmatan pelanggan secara berperingkat di seluruh Malaysia.

Sila rujuk jadual di bawah yang menunjukkan aktiviti penaiktarafan tersebut antara 3 hingga 9 Oktober 2011:

TARIKH

MASA

AKTIVITI

KAWASAN TERLIBAT

PERKHIDMATAN TERLIBAT

3 – 7 Oktober 2011

-

Naik taraf sistem sokongan khidmatan pelanggan

Negeri Kelantan, Terengganu, Kedah dan N Sembilan.

Kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat.

Walau bagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

Sila klik di SINI untuk FAQ

8 – 9 Oktober 2011

-

Naik taraf sistem sokongan khidmatan pelanggan

Semua negeri di Malaysia

Kelewatan dalam memproses aduan dan laporan kerosakan untuk pelanggan di kawasan terlibat. Walau bagaimanapun, kami masih menerima aduan dan laporan kerosakan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

Sila klik di SINI untuk FAQ

Sepanjang tempoh tersebut akan terdapat sedikit kelewatan dalam memproses permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan di kawasan-kawasan terlibat. Walaubagaimanapun, kami masih boleh menerima permohonan pelanggan dan ianya akan diproses sebaik sahaja aktiviti penaiktarafan ini berakhir.

TM juga ingin memaklumkan bahawa perkhidmatan TM sedia ada tidak akan mengalami sebarang gangguan semasa aktiviti menaiktaraf sistem perkhidmatan pelanggan tersebut dijalankan. Selain itu, semua permohonan dan perkhidmatan sedia ada UniFi juga tidak akan terjejas.

TM memohon maaf di atas segala kesulitan yang dihadapi dan pada masa yang sama ingin memberi jaminan bahawa kerja-kerja menaiktaraf sistem ini dilakukan bagi membolehkan kami memberikan tahap mutu perkhidmatan yang lebih baik.

Untuk maklumat lanjut, sila rujuk kepada soalan lazim menerusi pautan ini.

Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila hantarkan e-mel kepada help@tm.com.my.

Terima kasih.

source

04 October 2011
AAG CABLE FAULTS AFFECT INTERNET SERVICES

ANNOUNCEMENT

AAG CABLE FAULTS AFFECT INTERNET SERVICES

Telekom Malaysia Berhad ™ wishes to inform its customers that TM and its consortium members have detected a cable fault on segment 2 of the Asia-America Gateway (AAG) submarine cable network between La Union in the Philippines and Lantau in Hong Kong linking Malaysia to the United States.

Hence, customers using internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States, North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to the US, North Asia and Europe may also experience some level of service degradation. Meanwhile, to alleviate the congestion, the traffic has been diverted and managed effectively to ease the situation.

We shall make further announcements on the progress of the restoration works and we apologize for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

SOURCE

LOL since all broadband provider uses TELEKOM GATEWAY, so all will be down right? be it maxis, YTL, Celcom, P-1 etc will fail.

the upgrade process sure carried out from month to month. providing a nice excuse for slow performance.

25 oct 2011

Involving upgrade of dslam firmware...

BATU/KE/GBK involved

Streamyx Connection Outage Nationwide . Authentication failure - Error 691(Invalid username or password)

This post has been edited by Yogi BoY: Oct 12 2011, 02:39 PM

What's wrong with streamyx..... sigh... the previous fault haven't even started fixing, now another problem.

Is it only Streamyx? UniFi ok? As I am still in the office.

as for now its about Streamyx and advisable x disconnect the current connection if any. Suspected problem with the Radius (which authenticate username & password)

yeah. my dad says home line putus. Kuching. seems like is nationwide.

Some Streamyx customers nationwide maybe having trouble connecting to the Internet. Restoration in progress. Sorry for inconvenience caused.

https://twitter.com/#!/TMCorp/status/124037417685630976