i'm in nilai andrew .. Combo Package RM110 ..

Omg, today is the worst connection ever.

Can't even load google o.o

U must complain PROFESSIONALLY to TM, then MCMC and other higher complain agencies. Don't just sit there and keep waiting for your "garena" or "dota" to connect. And when cant connect, come here talk rubbish.

It took me a month plus of complaining to get these results, dont think it is easy, u will need a lot of prove and data, but eventually u will get it.

Results on my 1Mbps capped at 1.5Mbps

USA




EUROPE



U can make a difference, its a matter of how much effort u want to put in. Peace.

This post has been edited by andrew9292: Jun 3 2009, 01:37 PM

Bro, please bare in mind there is only one cable broadband provider in Malaysia and they feel unchallenged! So why bother to upgrade when people at last will subscribe with them. This happened because the Barisan Nasional Goverment do not want to approve any license for other company to compete with TMnet!

Hypothesis

TMNET JUST WANT TO GET RICH ALONE AND DO NOT WANT OTHER PEOPLE INTERRUPT THEIR 'GETTING RICHER' PROGRAM FOR NEXT 50 YEARS.

Conclusion

Let's vote Pakatan Rakyat

This post has been edited by izzani: Jun 3 2009, 12:28 PM

How i wish i have Najib's email and show him this. Then only they will realize, fix it or lose thousands of votes, which they desperately need.

I have been talking to TM for almost 2 months now, and everytime they give stupid excuses like they're still investigating/looking into it etc or sometimes they'll even say the problem is solved when infact they haven't done anything. Tried talking and writing to them professionally, tried yelling, tried threatening to cancel, nothing seems to work, my line is still shit. Went to MCMC a month ago and they say they're looking into the matter, but so far haven't heard anything from them and my line isn't improving. Should i keep bugging MCMC or is that a bad idea? I'm not sure what else I can do anymore, frankly i don't even have the energy to deal with this anymore as everytime i start talking to them i'm about to burst a vein.

using RS im manage to dl within 10-20kb/sec
-Sharebee can reach 70-130kb/sec

i think the results is just a mistake from the system bcos is not damn fast like we thought..

---

Added on June 3, 2009, 12:37 pmis bug la

This post has been edited by ~neiji~: Jun 3 2009, 12:37 PM

Cable broadband? Streamyx is not cable broadband, Streamyx is DSL broadband provider.

Lim Kit Siang had posted several posts about Streamyx's quality, if PKR take over MY, I think things may change.

Nope, don't think so.

What make you say that?

Because they talk more than doing it. Just like you guys complaining here but not doing anything about it

And also they have other things to concentrate on other than broadband.

This post has been edited by DeanKueh: Jun 3 2009, 12:53 PM

Regarding the 'bolded' sentence.
We have done everything we could. Send e-mails to TM, complain to MCMC, nothing has been done.
I don't know about others, but I've done my job complaining but still, the same o' slow speed.

i beg the difference. i did complaint to MCMC and now my line is way faster
than what it used to be. unless all international link down then im down .

I did not talk to them nor negotiate with them. They will just turn the tables against you.
REMEMBER: DO NOT NEGOTIATE. BE FIRM. BE RESOURCEFUL. U are ASKING for what you should be getting as u paid for it. If you have to call/receive the call, ask them to spell their name and department out, and note it down.

I emailed them, email is better, it serves as a "black and white" copy of your complaint. Remember to note down who contacted you and from what department, what day and time.

1st i complained to TM using email, i showed them many links to blogs and to this forum about their slowdown. They replied, gave me their usual excuse as usual, peak time traffic, international provided problem, best effort policy, other users torrent-ing, websites having DDOS attacks, heavy firewalls.

I told them, u mean to say all of a sudden since March all the websites are have DDOS until now? Since March suddenly the whole of TM's network started torrents? Since March all the websites turned on firewalls? Are you qualified to work in TM? Even a normal rakyat like me knows that those are excuses you would say if u work in a kampung.

ETC ETC, all those nonsense, that happened over 4 emails if i have not mistaken , when they try to blame you, show all the prove that it is THEM. NOT US.

EDIT: I was fighting for all streamyx users, telling them that all users are like that. Until they told me that every complaint has to be on a user to user, account to account basis, despite that i showed them it was nationwide, they were very firm that that is has to be on a user to user basis and i have to cooperate to get it solved. I had no choice but to accept that. Sorry Guys

This is where things get serious:

Then TM asked me to download pingplotter and ping several websites and get back to them with the results. I got back to then, the results were full of packet loss. As usual they said the results were normal and they cant do much.

During/after that time, i sent an Email to MCMC which was very very detailed, it includes with all the steps i've done, all my dealings with TM, who had instructed me to do it (Name and Department and Date) and all my previous emails and attachments i sent to them were saved into a Microsoft Word document and attached in the email to MCMC, that includes the attachments unreasonable ping and speedtest results. I also included links to this forum and many other blogs to show MCMC its a nationwide CRISIS

As i sent that mail to MCMC, i also CC it to the email of all of TM's departments that i know.

REMEMBER THAT EMAIL TO MCMC MUST BE VERY VERY STRONG AND PUTS THEM ( TM ) CLEARLY IN THE WRONG.

I waited a day but there was no reply. (Normally they take 2-3days) SO i decided to forward the email to MCMC to PMO, Datuk Rais Yatim and many other ministers and again CC it to all TM departments. A few days later i received call from technical dept that they will be getting a solution to the problem and a few days after that, they called me asking me to restart my connection. As they assigned me the "premium ip of 218.11"

EDIT: Tech. Dept also said they will be monitoring the connection on their side and put measures to prevent it from happening again.


When i first get that IP it was not fast at all, it was the same, but it slowly improves over 2 days and on the 3rd day its full speed ahead. I came to forum and check, 4MB users were complaining that 218.111 is slow, but MINE WAS FULL SPEED. I used visual route and pingplotter to monitor my routes, the route used on the 1st day and route on the 3rd day is way different (less hop, less latency). This just proves that they can control your IP and ROUTING on a USER-USER basis. Remember to screenshot all your traces, speedtest etc etc so that u can use it as prove when the time comes.

The thing is, u must show TM that you will not give up...Put everyone's name and department in TM that has dealt with you in the email to MCMC, PMO and the Ministers and CC to TM. This will scare all those in TM because if those Government officials were to talk to TM, they will look for those stated in your Email, and they will get in trouble. So they will definitely pressure themselves™ to fix you problem, otherwise they will deal with a much bigger problem.
Have to be smart lah, manipulate the situation to you advantage and u will get it.

EDIT( s ) : Correct/include events left out, sequences and spelling.

EDIT: Add Disclaimer

P.S : Remember that TM can control you account and phone lines etc etc. If u want to follow what i did, u must know that TM is not trustworthy and might screw up your line/account further. If u deal/have important dealings with your customers through streamyx e-mail, they can give problems to you with your account etc etc. If they are capable of doing this (slow connection to all users and not admitting), they certainly have the capabilities to go further. I am not responsible for your loses if they decide to play it rough with you. I was ready to go to court with TM that is why i was willing to go through that.

This post has been edited by andrew9292: Jun 3 2009, 01:59 PM

andrew after your long complaint what did they do exactly to make u get full speed?
capping to 1.5mbps? ya i have that and when routing if fcked, it's still the same.
allocating you to "premium" ip ranges? that's only 4m users' privilleges.

other than that, the problem in still on since march until now.
and because of the new T&C clause, we cannot request for rebates

there's also some top management discussion with some forumer here, but until today local routing is still pretty much fcked up...sigh

Bravo! Bravo!!

hmm...so andrew is the FIRST 1mbps user to get the premium ip allocation. anyone here as well? i might go for it if the routing is still fcked up until end of this week.

May be he/she still want all of us who complaining go stand infront of the TM HQ one day and keep shouting to them.. Or maybe this guy work for TM..

I have edited my post in the previous page,
Nope. 1.5mbps was there since few years ago.
Yes, they gave me premium ip. Owh, i did not know of their new clause.

Dont worry, As long as u seek the right authorities those clauses wont matter.

Last time my Maxis Wireless Broadband had very frequent service outages, despite still being in the "minimum contract period", after a few calls to PMO and MCMC, they terminated the Maxis without any conditions. No court case, no fees.


Nothing to clap about =\ Despite some random speed-up these few days for u guys, it still stays the same right?

This post has been edited by andrew9292: Jun 3 2009, 01:38 PM

Yup