Hehe.. Correction.

Lint ATT and SNR maybe the cause of your house wirering.
Not TM's fault.

Other than that. Maybe. or YES.

me also having this very slow connection in shah alam... the worse part is i can see it always disconnecting and reconnecting from my router...suddently happen this week... tm surely got problem meh?

speed rapidshare for me is stable after their core upgrading ending 6.am

Hey, just some updates for you guys.

A guy, from LYN, was working the whole freaking night in Cyberjaya to upgrade the core network..
Seems like it's really happening..

Guys,

Don't just yell here and there without ask for your right. Let's do it together.

I won at last after more than a week fight..

I GOT REBATE
Dear Sir/Madam,
APPROVAL OF ACCOUNT ADJUSTMENT
Account No : xxxxxxxxxxxxxxxxxx
We would like to inform that your rebate request for the above account has been approved. The amount of RM 48.24 will be reflected in your next bill.
We apologise for the delay in rectifying this matter and any inconvenience is regretted.
Please click here to submit your enquiry or feedback.
Thank you for being our valued customer.


MAIL TO MCMC
Hello,

Pada awal bulan ini, saya mengalami masalah teknikal Streamyx di rumah. Saya dapat tahu masalah ini adalah di pihak TM dimana gateway dan Radius server failed. (BRAS). Saya dapat tahu dari pasukan teknikal TM setelah mereka menghubungi saya apabila saya melaporkan pada hotline SKMM untuk syarikat saya.
Saya gagal untuk mendapatkan penerangan tentang masalah TM kerana talian 100 tidak dapat digunakan, bila pilih menu "2" untuk internet terus diberi engaged tone.

Persoalan: Kenapa akaun syarikat dimana saya juga yang melaporkan dapat rebet manakala akaun peribadi saya tidak?

Di bawah adalah maklumat akaun peribadi saya:

Nama: xxxxxxxxxxxx
Akaun: xxxxx xxxxxx@streamyx
No Telefon: 03-xxxxxxxxxx
Tarikh Masalah Terjadi: Sekitar 1jun 2009 to 16jun 2009
Simptom: Can't connect, authentication failure. (Radius Server Problem). If connected, website can't open. (Trace using pingplotter/tracert: Packet loss when reaching gateway, starting with IP address 219.xxx.xxx.xxx).

Saya berharap pihak MCMC dapat menolong untuk mendapatkan hak saya.

Yang Benar,
xxxxxxxxxxx

MAIL TO TM and Replied FROM TM

It is not 8th April 2009, it happened on Early JUNE. - please refer to my first email in June.
I assumed that you refer to the old cases and this proved that your customer service did not do their job by not closing the ticket.
Correct me if I'm wrong.

I had prolonged this email to MCMC and we all wait for their response.

Thank you
Dear Mr. Xxxxxxx,

Thank you once again for bringing this matter to our attention.

We write in response to your e-mail dated 8th April 2009 pertaining to the matter above.

We refer to your complaint, please accept our sincere apologies for any inconveniences that this incident may have caused. We assure you that this issue has been highlighted to our management and will constantly strive for improvement in all areas of our operation.

Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Mohd Fakhrul Azlan
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(ICOMS#9xxxxxxxxxxxxx-xxxxxxx)


-----Original Message-----
From: xxxxxxxx xxxxxxx <xxx@xxx.com>
Sent: Wednesday, June 17, 2009 5:06 PM
To: help@tm.net.my
Subject: Re: Rebate Request

Dear Sir/Madam,
APPROVAL OF ACCOUNT ADJUSTMENT
Account No : 200803xxx00XXX
We would like to inform that your rebate request for the above account has
been approved. The amount of RM 14.80 will be reflected in your next bill.
We apologise for the delay in rectifying this matter and any inconvenience is
regretted.
Please click here to submit your enquiry or feedback.
Thank you for being our valued customer. --This is rebate for my company's account. They replied and give rebate without thinking much after complaint to MCMC via hotline

This showed that TM perception on corporate and personal account are different. You entertain more on corporate account than personal.
I did the same complaint and yet receive the different feedback.

I will proceed to report to MCMC and see your email on Major Newspaper.

Thank you for your kindness.

Regards,
Xxxxxxxx xxxxxxx
017-555xxxx





________________________________
From: TM Customer Care Support <help@tm.net.my>
To: xxx@xxx.com
Sent: Wednesday, June 17, 2009 4:45:59 PM
Subject: Re: Rebate Request

Dear Mr. Xxxxxxx,

Thank you once again for bringing this matter to our attention.

We write in response to your e-mail dated 15th June 2009 pertaining to the matter above.

We refer to your query we understand your frustration regarding this matter. However, please be informed that upon checking through our system on 16th April 2009 we found that the technical report and was restored on 17th April 2009.

We are sorry to inform that the minimum interruption period where we will take into consideration to propose for rebate is 4 days. If the service disruption is restored within 4 days, it is considered acceptable as according to our procedure.

Kindly note, rebate can be considered to be proposed only for the several reasons:

i) Failure of connection is from our side.
ii) Failure of connection took about more than 4 days continuously.
iii) Report has been lodged at our call center 100.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Siti Rabiah Safian
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(ICOMS#915xxxxx81)


-----Original Message-----
From: xxxxxxxx xxxxxxx <xxx@xxx.com>
Sent: Monday, June 15, 2009 11:06 PM
To: help@tm.net.my
Subject: Re: Rebate Request

Hello TM,

Do you know that even your 100 number is not working when I chose internet technical (menu 2) from the IVR?
Do you want me to proceed to report to MCMC regarding this matter.

I wrote the same complaint including my corporate account and the result is, you reply to my corporate report soonest as you got the email while personal account, you neglected.

It is your fault, your DNS and Radius problem and this happened when I managed to call 100 few days after I failed to do so.
No worries since I will proceed to the complaint to MCMC regarding your service and how late you response to the personal complaint.

Please check back because I have proof on my corporate report regarding this matter.

Regards,
Xxxxxxxx xxxxxxx
017-555xxxx






________________________________
From: TM Customer Care Support <help@tm.net.my>
To: xxx@xxx.com
Sent: Monday, June 15, 2009 8:56:24 AM
Subject: Rebate Request

Dear Mr. Xxxxxxxx xxxxxxx,

Thank you for bringing this matter to our attention.

We write in response to your re-mail dated 11th June 2009 pertaining to the matter above.

We refer to your rebate request on connection problem, we regret to inform you that there is no evidence regarding your claimed for experiencing the Streamyx service interruption at your premise as we unable to detect any technical report of connection failure reported from customer's side in our system.

Please be informed rebate can only be proposed if the technical difficulties experienced by customer have being reported at 100 and the problem must be rectified by our technician that the caused of problem due by our end (port faulty etc).

Kindly note, rebate can be considered to be proposed only for the several reasons:

i) Failure of connection is from our side.
ii) Failure of connection took about more than 4 days continuously.
iii) Report has been lodged at our call center 100.

We truly apologise for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services?.

Thank you.


Regards,
Suria Binti Ahmad
Internet Billing Complaint Unit,
Customer Interaction and Service Resolution,
Customer Service Management, Telekom Malaysia Berhad.

www.tm.net.my

(ICOMS#xxxxxxxxxxxxxxxxxxxxxx)


-----Original Message-----
From: xxxxxxxx xxxxxxx <xxx@xxx.com>
Sent: Thursday, June 11, 2009 11:06 PM
To: help@tm.com.my
Subject: Rebate Request

Dear TM,

Due to the DNS and BRAS(Radius) server can't be connected these few days, I would like to claim for the rebate for frequent disconnection, slow browsing experience, no publish statement and 100 customer service error and login error.
Please do the math and come back with the reasonable amount for this issue.

My account is: xxxxxxxxxxx@streamyx
Registered name: xxxxxxx

Please advice.
Thanks in advance.

Regards,
xxx

This post has been edited by xbrain: Jun 20 2009, 07:24 AM

# traceroute www.facebook.com
traceroute to www.facebook.com (69.63.180.15), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 1.106 ms 0.652 ms 0.931 ms
2 219.93.218.177 (219.93.218.177) 11.391 ms 9.632 ms *
3 219.93.218.157 (219.93.218.157) 7.882 ms 7.313 ms 5.519 ms
4 10.55.32.136 (10.55.32.136) 8.687 ms 8.715 ms 7.172 ms
5 219.94.9.178 (219.94.9.178) 198.108 ms 246.990 ms 191.174 ms
6 ge-7-16.car3.LosAngeles1.Level3.net (4.71.140.13) 266.662 ms 272.488 ms 271.279 ms
7 ae-83-80.ebr3.LosAngeles1.Level3.net (4.69.144.180) 275.188 ms 276.039 ms 263.274 ms
8 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 325.914 ms 275.901 ms 279.024 ms
9 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 271.476 ms 320.182 ms 281.349 ms
10 ae-24-79.car4.SanJose1.Level3.net (4.68.18.70) 272.034 ms 270.088 ms 271.779 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * *^C
#

Yeah confirmed got a new server proxy there 10.XXXX logging all our internet activity

Good or bad?

Bad

why bad?

net is cool for me since 3AM ++ until now xD

Ya, why bad?

Good speed but ur activity is log :-) easy to catch if u post or do something bad on internet or someone in ur network post something sensitive so they can trace ur ip back to ur streamyx id .

It's like spying right?
How do I trace websites?
Can teach me? I wanna try whether i'm also stuck at these weird 10.x.x.x.

i thought every isp can do that even before the new server had been setup. hurmm...

ip 10.55.32.136 was ip private.

Nope, tested with Wire Shark, no such 10.xx.xx IP.

yeah, there is, that 10.x.x.x. were ip private.

English plz

hahaha

Peer Guardian is a must now.