The Official P1 W1Max Support Thread

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P1 The Official P1 W1Max Support Thread , P1 Rep is in da house

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HeHeHunter	Apr 3 2009, 10:18 AM Return to original view \| Post #1
On my way Senior Member 664 posts Joined: Dec 2006	IF you're having problems with connection speed, try to move your modem. http://www.p1.com.my/wimax/coverage_ref.aspx You can check where the modem should face.
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HeHeHunter	Apr 10 2009, 01:47 AM Return to original view \| Post #2
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(shumaky @ Apr 10 2009, 01:11 AM) the new package would not cater to most users agreed. I think they should make it 20GB!
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HeHeHunter	May 18 2009, 04:33 PM Return to original view \| Post #3
On my way Senior Member 664 posts Joined: Dec 2006	I think P1 need to renew their speedtest license. This post has been edited by HeHeHunter: May 18 2009, 04:35 PM
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HeHeHunter	May 18 2009, 04:44 PM Return to original view \| Post #4
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(midyx @ May 18 2009, 04:40 PM) faced the same problem oso, complain to P1 thru website. within 1 hour their customer service call me and explain that they are now have a problem which caused user cannot/slow to browse some website such as google,blogger,ym etc2..but the cs can't give me exact time/date when this problem will be resolve and i can browse normally. Btw i'm in kinrara area. Serious? No problem on my side bro. I am too at Kinrara area.
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HeHeHunter	May 18 2009, 05:04 PM Return to original view \| Post #5
On my way Senior Member 664 posts Joined: Dec 2006	My speed.
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HeHeHunter	May 18 2009, 05:16 PM Return to original view \| Post #6
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(stimix @ May 18 2009, 05:06 PM) Anyone feel cheated on 1st month billing? Well I'm!! No poblem wth their speed which is more or less =streamyx although sometime having upload problem especially RSSI dropped to ~-65db. However the billing really teruk...In their website & even their reseller confirmed that I only need to pay in advance on the registration charge (RM100 -OK) & on 1st mth bill, it's my normal monthly bill + activation fee of RM60...What I received Today = RM100+RM60 + pro-rated RM39 bill + Deposit of RM99....WTH/WTF is this RM99 deposit?? When I called them...they blamed the reseller din informed me of the RM99 deposit...& I asked them to refer to their advertisement..is there anyway they mentioned about the deposit...NOTHING! I'm disputing this and have sent them an Email. Added on May 18, 2009, 5:11 pmWOw...after typing this, I received a call from P1 customer service,,,that's fast! They clarify that the Term & condition at the back of the form clearly mentioned about the 1 mth Deposit!! Well I told them how many ppl really read the term at the back of the form which I dun even kinow exist!! & I'm disputing bcos their advertisement & also the reseller din even mentioned about the deposit! Subsequent to this, They agreed to waive the deposit from my a/c....Wow...that's fast... Charges Registration Fee : RM 100 (Upfront Payment) Activation Fee : RM 60 (1st Bill) Paper Bill : RM 5/Mth (Optional for Home Plans) There's nothing about RM 99 deposit. Mind to call them? and I want to ask, which package did you subscribe?
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HeHeHunter	May 19 2009, 10:39 AM Return to original view \| Post #7
On my way Senior Member 664 posts Joined: Dec 2006	If you really want to know, the Towers is divided into this ratio: If the area: less people using, there will be no congestion towards the Tower. Example: 25 people connection during the morning, the speed will be like 100Mbps:25 - the "Law of Physics" [Factors that affect the connection speed] = Your current speed. If there are more people using it, example 200 people. It will be like 100Mbps: 200 - the "Law of Physics" [Factors that affect the connection speed] = Your current speed. Whenever the towers start to get congested about 80% of the bandwidth, it will trigger to P1 about building another tower. So,they will monitor that tower to make sure it's really congested and not because of Wiggy user downloading at 8Mbps. Then they will build a new tower (subject to availability) once they get a location to build one. So, I suspect that your area is a little congested with your slow speed during evening. If you really look at Streamyx, the ratio of 1Mbps being shared is 1:25. Which means, theoretically, you will only receive 40kbps. But since this is just a theory, in real life, you might get higher speed or lower depending on situation. I hope this will give you some in-and-out about P1 and Streamyx.
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HeHeHunter	May 20 2009, 05:16 PM Return to original view \| Post #8
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(p4n6 @ May 19 2009, 09:16 PM) How come 100Mbps? That is an EXAMPLE! Understand?
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HeHeHunter	Jun 2 2009, 03:27 PM Return to original view \| Post #9
On my way Senior Member 664 posts Joined: Dec 2006	» Click to show Spoiler - click again to hide... « QUOTE(LEVIATHAN @ Jun 2 2009, 10:04 AM) That's a normal basic troubleshooting. They ask you to do that because they assume you are a typical non-technical person who know little. If you think you can do better, write and give them ideas to improve. The 'contact us' is there for many reasons :-) I improved my speed and stability by properly setup the modem's direction. I go several steps by doing this: Read my explanation here. Yesterday, my speed is capped. I complaint (read: wrote) to them and they called about an hour later that the uncapping process is rolling at stages. I said ok and I know my normal speed is coming. Work together :-) I thought I'm the one who is going hardcore with P1. I didn't know that someone is way more powderful than me. My setup is just like that. I can get 4 bar with that compared to the three bar before that. This post has been edited by HeHeHunter: Jun 2 2009, 03:30 PM
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HeHeHunter	Jun 2 2009, 04:10 PM Return to original view \| Post #10
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(efarhan @ Jun 2 2009, 03:42 PM) eh..what modem model u using ? thats not wiggy rite ? That's Wiggy.
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HeHeHunter	Jun 3 2009, 09:59 PM Return to original view \| Post #11
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Azlan96 @ Jun 3 2009, 05:30 PM) P1 oh P1, when are you going to Improve??? Eh, bro... You need to improve first. Master your P1 Fengshui skills before complaining.
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HeHeHunter	Jun 3 2009, 10:22 PM Return to original view \| Post #12
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Azlan96 @ Jun 3 2009, 10:13 PM) its not the fengshui location, I use the same location since i first use. always get 2mbps + , now suddenly slow... At least you're better than me. I cannot use my Wiggy currently.
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HeHeHunter	Jun 4 2009, 10:36 PM Return to original view \| Post #13
On my way Senior Member 664 posts Joined: Dec 2006	Any Wiggy users here?
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HeHeHunter	Jun 6 2009, 12:41 AM Return to original view \| Post #14
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Nels @ Jun 4 2009, 11:20 PM) You still on trial eh? not fair T_T My Trial gonna end soon bro... BTW, as what I'd asked... anymore Wiggy users here?
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HeHeHunter	Jun 6 2009, 03:59 PM Return to original view \| Post #15
On my way Senior Member 664 posts Joined: Dec 2006	I am having trouble using Wiggy. It says Modem not Detected. This happened after I upgrade the firmware. Then I did something then can connect ade.
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HeHeHunter	Jun 7 2009, 06:45 PM Return to original view \| Post #16
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(IcedNyior @ Jun 7 2009, 04:52 PM) wiggy has a new firmware? Today's P1 W1max speed. Yes, as confirmed by Naomi
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HeHeHunter	Jun 8 2009, 12:37 PM Return to original view \| Post #17
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(IcedNyior @ Jun 8 2009, 12:12 PM) its automatically updated rite? new firmware or new software for dialing? They will prompt you to update.
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HeHeHunter	Jun 10 2009, 12:11 AM Return to original view \| Post #18
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Azlan96 @ Jun 9 2009, 08:03 PM) This one is your post right? http://hehehunter.net/guides/how-to-fix-p1...tected-problem/ yeap.
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HeHeHunter	Jun 11 2009, 01:47 PM Return to original view \| Post #19
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Azlan96 @ Jun 11 2009, 01:46 PM) That's Why its slow! Which area are you located?
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HeHeHunter	Jun 11 2009, 02:33 PM Return to original view \| Post #20
On my way Senior Member 664 posts Joined: Dec 2006	QUOTE(Azlan96 @ Jun 11 2009, 02:23 PM) Ampang What's your RSSI? If more than 65... Then you need to relocate your modem till you get a nice fengshui or you go to http://www.p1.com.my/wimax/coverage_ref.aspx then follow the suggestion place to face your modem. Then speedtest again lor... Yesterday I tried DV-230, when my rssi is 70, I get 400kbps. but when my rssi is 59, I get 1.7mbps.
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