Closed

This post has been edited by gs20: Feb 26 2011, 05:51 PM

Hi gs20 ,

In this case , who send it ? You or your supplier send it on behalf of you ?

If it's you , did you check it before sending ?
If it's your supplier , did he check it before sending ?

If it's really been checked and no crack before sending .

You can blame the NationW*** ( Better not to mention the name ) for careless handling .

If , you have purchase courier insurance , claim it

Else , it is your supplier / your responsibility , you need to replace the shredder bin for your customer


Thanks ,
Chris

This post has been edited by SkyNet000: Mar 27 2009, 10:13 PM

The shredder was sent to my supplier office from the local distributor. According to the local distributor, they check every parts before packing.
When the machine arrived at my supplier office, they didn't unseal the package to check & directly courier out. That's how it happened.

Whatever the case, I will definitely replace for my customer (even I have to pay for it.)

The courier company still ungoing a 1-month long investigation to investigate whether to approve my claim or not.

"customer is always right"
try to claim with Nation**** 1st, if they cant pay for it then it's yours

as for this case, all party seems to take the hands off and letting customer unsatisfy, stick to "customer is always right"

Hi ,

Well , in this case , you need to be responsible for it then

Every courier services got it's own risks

Try to claim from NationW***

Take it as a lesson then . Next time , inspect it


Thanks ,
Chris

try to ask for your supplier, for me, supplier is need to respondible on this.

We won't know who's right or who's wrong here. If you want to find out more, why don't try ask the buyer to capture a picture of the parcel conditions? It might have clue there whether it was Nationwide fault / Suppliers fault. If there's nothing wrong there, it might be buyer dropped it, and then just making noises. Some people do that! But, still it is very hard to blame on who. Just gotta wait for the claim.

@a13solut3

The first thing I asked from the customer was like what you said, ask them capture some pictures & mail it to me. Clearly, it's happened at the air cargo.

So far, I manage to claim for insurance from the courier company, even though the amount is not enough to cover the damage. I'm currently placing an order with the distributor so that I can replace it for my customer. However, they seem like don't want to entertain me. Now that's another problem.

My order was placed few months back & until today I still didn't receive the bin. On the other end, customer keep pushing for the replacement & threaten me for refund. Sigh.

Just cancel the order and do the refund? that's an option to consider.

This post has been edited by wodenus: Jul 2 2009, 06:28 PM

@wodenus

Good option, will consider it after this last move.
Now the distributor promise my bin will arrive by this August.
I'll just wait for it and send it to my customer.
If by then I didn't receive, then I think I'll just buy a new machine then take the bin out and send it to them.

p/s: Almost got sued in this case.

if customer cant wait jus refund 1st lor, till u receive a good condition one, then u ask him again still wan or not.

Ya Lor