Closed 
Jul 2 2009, 02:12 AM
QUOTE(gs20 @ Mar 28 2009, 09:20 AM)
The shredder was sent to my supplier office from the local distributor. According to the local distributor, they check every parts before packing.
When the machine arrived at my supplier office, they didn't unseal the package to check & directly courier out. That's how it happened.
Whatever the case, I will definitely replace for my customer (even I have to pay for it.)
The courier company still ungoing a 1-month long investigation to investigate whether to approve my claim or not.
We won't know who's right or who's wrong here. If you want to find out more, why don't try ask the buyer to capture a picture of the parcel conditions? It might have clue there whether it was Nationwide fault / Suppliers fault. If there's nothing wrong there, it might be buyer dropped it, and then just making noises. Some people do that! But, still it is very hard to blame on who. Just gotta wait for the claim.When the machine arrived at my supplier office, they didn't unseal the package to check & directly courier out. That's how it happened.
Whatever the case, I will definitely replace for my customer (even I have to pay for it.)
The courier company still ungoing a 1-month long investigation to investigate whether to approve my claim or not.
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