Likely, this is the first topic opened up by a seller.

I joined LYN on 1-Feb-2009, whereby I posted a selling thread (http://forum.lowyat.net/topic/922099) on the same day. I'm a total newbie here. Although the response may not be very good probably because the price is high, I did manage to sell some items with very positive feedback from the buyers. There are 2 hot selling items - Elegant Satin Dress & Korean Knit Sweater.

On 26-Feb, ++SK++ PM me for Elegant Satin Dress. I've provided her the details that I have on-hand, including the measurement and that the dress is not tight but not too loose. She posted numerous questions about the dress, which I think that's normal, before I managed to close the deal with her. She transferred the money on 2-Mar, I sent out the item via poslaju on the same day. On 3-Mar, she PM me complaining about the dress and that I'm a liar, and here are her complaints (in red) and my explanation (in blue):

1) the size is total off - waist is so tight and bust is so loose
She wears S or M size. I've given her the measurement of the dress bust: 36cm, waist: 38cm & length: 95cm (item lay flat) and it's a free-size dress that fits for S & M-size body. And I also asked her to measure the dress for me and she got the measurement for bust = 37" & waist = 28".
Conclusion: 28" waist should fit on S/M size. I doubt she made up the story that the measurement is all wrong and doesn't fit on her body so that she can get her money back.


2) the material is lousy and the colour is silver but not gray - how can a dress look nice with this kind of cutting, material & colour
It's stated up-front that the dress is made of Satin. Satin is a cloth that typically has a glossy surface and a dull back, something like silk. The dress is fitted with linen and usually dresses with linen are sold at a higher price.
Conclusion: I believe she doesn't like Satin material that's why she complains that the material is lousy.


3) The dress is not same as the picture.
I've posted the exact details as following:

Elegant Satin Dress



Status: SOLD OUT
Source: Import
Colour: Light grey (as picture - very elegant, good for dinner)
Material: Satin (with linen - top quality)
Size: Free size
Original price: $63.00
Now: $45.50

Here is the picture posted by ++SK++



And here is the picture after some white balance adjustment.



I'm not trying to run away from responsibility but it's quite subjective to judge one thing. The dress is made of Satin (as stated), light gray (as stated) and the measurement (as stated). Can you say I'm not deliverying everything as I've stated?

Judging from her messages, I believe she would do anything to get refund, but I seriously don't think her reasons are reasonable enough for a refund and there have been very positive feedback from other buyers about me and the dress. It's hard to please everyone here, but I believe I've done what I have to do as a seller - deliver the item as stated promptly.


On Mar 6 2009, 06:51 PM, ++SK++ made more noise, threatening to put the picture of the actual item up on my post. I did not reply her because she sounds losing herself and starting to threatening me just to get me to refund to her, I believe I'm selling the items as stated clearly in my post and I'm not here to cheat money for living. She has finally posted the photo, the dress was lay on a yellow/green striped cloth, and her post had no words but 2 photos. Later on, another user ++bluesky++ PM saying she wants her money back for the Elegant Satin Dress. I thought ++bluesky++ is a new customer but it was suspected they are the same person and ++bluesky++ do sell stuffs online here in LYN and I spotted the yellow/green striped cloth lying under the selling items is exactly the same as the one she posted some time ago. I'm not sure if she is a joy buyer asking for refund on every purchase, but that makes me decided to ignore this buyer and no refund will be given as stated clearly under the terms and conditions.

On Mar 9, I reported her post and the moderator took away her post and suggests if she has anything to voice out, please proceed to http://forum.lowyat.net/TradeZoneHelpdesk&...esolutionCorner

On Mar 10 5.18pm, she PM me again in a more aggressive way.

" deleted my post??? dont know how to answer ka?? heh...never mind i'll create a hot & better topic for u later on..... if u can refund back my money then i'll forget bout this, the dress i'll also sending back to u... "

On Mar 10, 8.58pm, she created a new post with harsher comment.

I would like to clarify that it's stated up-front that items sold are not refundable or exchangeable. One should not ask for refund by harassing and threatening another just because they don't like it or regret buying it.

first, I need to admit here it's was my mistake to trust this Geneva with 100%....
I did request for the actual pic of this elegent satin dress if the dress is not exactly same as what she posted before i made an order with her...
& she refused to give the actual pic of this dress & just stated that the dress is exactly the same as what she has posted...
Now, i just want to make clarify on one thing...
is this dress look EXACTLY the same as what the Geneva posted ???
Please comment on this dress...
so, if you think the dress i bought is not exactly the same as what the Geneva posted, does it mean she trying to hide & cheat me??
if you think the dress is exactly same with what Geneva posted i have nothing to say...

This post has been edited by ++SK++: Mar 11 2009, 10:24 PM

picture doesn't mean have to be 100% same ..

maybe TS "exactly" same mean the design ?

UNFAIR! REALLY UNFAIR TO ME!

After read all the statement that Geneva posted to dispute me.....
I found that it is really unfair to me....
Especially for the statement as stated below & saying that i'm trying to made up story.....
please read...
"1) the size is total off - waist is so tight and bust is so loose
She wears S or M size. I've given her the measurement of the dress bust: 36cm, waist: 38cm & length: 95cm (item lay flat) and it's a free-size dress that fits for S & M-size body. And I also asked her to measure the dress for me and she got the measurement for bust = 37" & waist = 28".
Conclusion: 28" waist should fit on S/M size. I doubt she made up the story that the measurement is all wrong and doesn't fit on her body so that she can get her money back."

the measurement she gave me, bust:36cm, waist:38cm.....
base on calcution for 1"(inch) is equal to 2.54 cm.
so it's equal to bust: 14" & waist: 15".

The size i gave her was base on the actual dress is bust:37"(total measurement of the bust) & waist:28"(total measurement of the waist)
It equivalance to bust: 17" & waist: 14"(divided by 2)base on 1 side of the dress as what she mentioned lay flat....
& attached here with the supporting of actual picture i taken...
BUST:

WAIST:

i'm not lyng

now, this is the different between measurement given by Geneva with actual size of the dress:
Bust = 14" less 17" = MORE 3"
Waist = 15" less 14" = LESS 1"

Red colour wording means measurement provided by Geneva
Blue colour wording means measurement provided by me, ++SK++

See... the measurement is totally different... so how can i wear it....
& is that mean she gave me the wrong measurement & trying to CHEAT me???
How can she explain on this...

i'm really a S or M size person...
This is the actual picture of what i'm look like....


This is the pic of i'm wearing the Elegant Satin Dress....


now can you all see the actual look of this Elegant satin dress.....
how do u feel if u bought a dress like this????
The worse is she promised that the elegant satin dress is exactly the same like what she posted!!!
How could she dispute me on this....
Please judge!!

This post has been edited by ++SK++: Mar 12 2009, 10:38 PM

for me:
the celebrity pic with the one real item. there is some difference design wise.
and gosh its so ugly when she wears it.

Seriously, this shirt made her look , I dunno what to say here already. I don't dare to say who's right, who's wrong :\

Sounds like there's big difference in term of quality and design or maybe size? IMHO though.

This post has been edited by a13solut3: Mar 12 2009, 11:33 PM

well...on the bright side... the TS did sell satin

http://en.wikipedia.org/wiki/Satin

http://images.google.com.my/images?q=satin...=N&hl=en&tab=wi

so basically the picture TS gave was misleading. TS herself should have realized it, but instead refused to show actual picture of the clothes even though she had them on hand. Thats one way or another cheating.

But If thats the picture given by the designer, i guess neither TS or the buyer are on fault here.

Buyer, u did get what u paid for. Except for the obvious fact where the measurements are all wrong. On that ground, you have the rights to get the clothes exchanged for the one that fits you. But you don't deserve refund. Practically, i don't think there is any shop in Malaysia that does refunds on used clothes. Exchange, Yes!!!

exchange YES ....cause measurement misstake

refund NO =) because does not have any clothes 100% same with the picture

This post has been edited by fantasy1989: Mar 13 2009, 02:44 AM

Hi all....
Just let u all know that....
At first i didn't ask for refund.... only complaining.... but after she refuse to answer me... then, i just ask for refund....
I did ask for the seller, Geneva, what should she do on this... but she didn't give me answer....
I not yet dispute on her, but she already put on the table....
Do u think that she will exchange the dress for me since the measurement is not right???
pls find her statement that she clarify on...
"I would like to clarify that it's stated up-front that items sold are not refundable or exchangeable. "
so, what should i do now??? please advice...

This post has been edited by ++SK++: Mar 13 2009, 08:52 AM

ok the dress is nothing like the one in the picture, so misleading. Sorry to say but the dress is awful and damn
seller shud have uploaded the real pic of the dress instead of the celebrity one, The celebrity one looks nice cause its material is totally different and the colour is different too. The one the buyer bought looks like an alien costume. And then measurement given was wrong
So, IMO, seller should refund coz this is a case of misleading ppl by picture and giving wrong measurement. Yeah its true shops dont refund but in tht case, its the buyers fault for buying the wrong size. In this case, its the seller's fault for providing the wrong measurements, thus the buyer deserves full refund.

---

Added on March 13, 2009, 8:58 am --> this buyer seems very happy with the satin dress
alistairia

This post has been edited by cutejams2004: Mar 13 2009, 08:58 AM

Dear alistairia, what do u mean?? i'm, ++SK++ very happy with the satin dress i bought??? if u bought this kind of dress, how do u feel??? & also i'm not yet dispute on this seller, Geneva, she already dispute on me... do u think i'm happy???

This post has been edited by ++SK++: Mar 13 2009, 09:24 AM

i think cutejams2004 stated that alistairia has bought the same satin dress like urs and she's satisfy with it.. IMO, buyer should get exchange of item instead of refund.. is TS fault to provide wrong measurement, but she already stated that item bought not refundable.. Buyer should understand that online selling are always like dat.. i hv tried to purchase few times and most of the item im nt satisfied with.. so SK, take this as a lesson.. next time spend few more bucks to get high quality items from boutique..

as far as i concern, ppl selling online wont provide actual pics even tough u asked them for.. so TS, maybe frm now onward u should provide actual pic of ur item so that the same incident wont happen twice and it wont ruin ur reputation in LYN..

Hope u guys can settle this incident wisely..

Again, I'm not trying to hide anything or run away from the responsibility.

I've clarified with ++SK++ that the measurement given by the supplier is different from her measurement likely because they measure at a different site and that how wide they lay the item on a flat surface. In her previous questions thru PM before she purchased the item, I've answered her that based on S & M-body, the dress is not too tight, but not too loose. It's not a body fitting type. Somehow, in the picture where the buyer is wearing the dress, the bust looks ok to me, while the waist is very fitting. Based on the supplier measurement, waist is 38cm when item is lay flat. If this measurement is to be converted into inches and times 2, then the waist should be 29inches. May I ask if your waist measurement is higher than 28inches? If yes, of course you will feel that it's tight. Based on the cutting, the bust is not meant to be very fitting with the extra little folds on the front side. I'm wearing M-size and my waist is 25inches, so I would think the waist line will not be too tight for me. So it depends on how you judge the given measurement at the first place.

Some would think the dress is awful because of the Satin material. Not everybody likes the material, but some can wear it nice and elegant. So it's very subjective. The picture is provided by the supplier and I still think I've provided what I have from the supplier.

I've explained & clarifed to her politely and nicely on her complaints but she said she wants her money back on the next day she received the item. That sounds contradicting with her saying that she doesn't want a refund initially... in fact she has already planned for it at the first place.

And then she posted the picture of the actual item with some writing, which was removed by the moderator.

Thereafter, she starts to threaten me harsher and harsher. No one should and deserve to be threatened. If the buyer seriously think that it's my fault or anything else, we can discuss, but if the buyer has over react on the issue, then please help me... teach me how to deal with it.


p/s: This issue was suggested to bring it up here as this thing has boilt up to an unstoppable level and has became a disturbance.

---

Added on March 13, 2009, 8:58 am --> this buyer seems very happy with the satin dress  
alistairia

[/quote]



Sorry.. misunderstand...

This post has been edited by ++SK++: Mar 13 2009, 06:13 PM

i jus can say,u will get for how much u pay...jus as i ordered frm tao bao or even frm some online store which order clothes frm china / taiwan/ even hong kong..the clothes when come is minimum 70% diff with wat i see frm the pict...so,get wat u pay...this kind of sation dress if u wan exactly the same 1 jus buy outside which i think around rm200 frm wat i have seen...then they are totally Nice n Elegant

just my 2cents

for below RM50, forget it laaa

take and give!

I think the picture above and below are different people ler..

how could ur breasts look a lot bigger in the Satin attire ??

and u should show post the same posting style like the model and shoot the picture from same angle.. for comparison

because ur posting position very MAN ..

This post has been edited by Statorio: Mar 14 2009, 03:19 AM

it's good if can post real picture. actually most of the picture that seller post online is not the real picture. the item they sell is actually imitation of the design. so there will be slightly different from the real item.

. SK, sry to say that it was totally "not looking good" with that dress. The design was slightly different. But what was the objective to buy an item. It's the "design". A customer buys it because he/she likes the outlook of the product. Even if the cloth was manufactured from china, taiwan, korea, thailand (you name it), the design "must" be the same as what TS as posted. If TS came out with a product that is pretty much similar in hand, do post the actual photo!.

I do still have doubts on your pic wearing the dress. However, an exchange will do to solve the problems.

Hi statorio.... Y my breast look bigger in the satin?? bcoz the the bust size of this dress is too big & making it look bigger.... the problem now is the size gave by the seller before i bought tis dress is totally different..... bigger 6".... this is the reason it become look like that...



This post has been edited by ++SK++: Mar 14 2009, 10:41 AM

lol!. agreed.

imho : design is off abit.

size : she did mention something wrong with sizing.

how bout the buyer get another friend who has slimmer body and try it on. best if similiar to the celebrity ( no offence:not trying to say ur appreance is something wrong )

and post the pic and see how it looks.

MAKING EXCUSE AGAIN....
If she, Geneva said she r not running her responsible, why she still using the supplier measurement & picture although she have the elegant satin dress in her hand??? If the dress is not a ready stock I still can accept her reason but it wasn’t…IT IS A READY STOCK… how does she explain on this???? From this, it just looks like she tries to throw all her responsible to her supplier. I deal with her not the supplier, why always getting info from supplier & not by her owns self!!! Is this a good excuse??? This is the best way for a responsible seller to solve buyer problem??? Very confuse…

Size & Cutting problem….
She only made up her own opinion in this matter & didn’t get into the actual problem …. Just stated that my actual pic of wearing the Elegant Satin Dress, the bust looks ok & the waist tight is because of my size…. The problem here is the actual measurement didn’t’ match with what she gave…. The different between the actual measurements with her measurement is too big… so how could I wear it?? I already make sure that I can wear the dress before I bought the dress by requesting measurement from her.. Now, she trying to accuse that it is my body size problem?? Is that mean I need to change my body size to fit the dress?? Funny… Can this explanation be accepted??? & is this the way for her to solve problem as a responsible seller??

Picture of the dress…
I did ask her it’s the satin elegant dress look exactly the same with the pic she attached, if not exactly same please let me have a look for the actual pic.. The answer from her stated that the dress is exactly the same as what she posted & thus, she didn’t post the actual pic… Since I believe with her so I didn’t request again for the real picture , & order the dress with her later. Is the picture she posted is exactly same as the actual dress??? Now, the dress has differences, so how can she explain on this… Is it just stated that the picture is supply by the supplier & making like it’s not her fault??? She got the dress, so why don’t she just posted the actual dress... Is it meaning that she trying to hide something from me or cheating me??

Although she being polite to me but all her explanation she gave is excuses & trying to pretend she’s innocence… Only throw the problem to supplier & adding her opinion & judgment… How do u feel when u get into this situation?? Is she thinking that I’m fool & try to cheat & run away from problem???
Now, Saying I’m become harsher & harsher & try to threatened her again??? These become her only weapon & excuse to solve her problem, trying to get others support, cover problem & ruin my name as well… Doesn’t she??
I not yet dispute against her dishonest, she already disputed me on threatened her… It is really unfair to me….
Attached here with all the actual PM that I deal with Geneva…. Please read…

Feb 26 2009, 10:14 AM
SK=hi, i interested with your Elegant Satin Dress (Top Quality), is't the stock still available?? how much do you charge for courier service to XXX(outstation)? Thanks.

Feb 26 2009, 10:45 AM
Geneva =hi there, yes it's available. The postage is $8 to xxx. I'll reserve the item for you if confirm. [ Add to Buddies ]

Feb 26 2009, 11:19 PM
SK= hi, just want to confirm the size for this Elegant Satin Dress. you stated the size is free, may i know it's suitable for what size of ppl to wear it?? S, M or L?
[ Add to Buddies ]

Feb 27 2009, 09:29 AM
Geneva = Hi, here is the measurement
bust: 36cm, waist: 38cm & length: 95cm (item lay flat) [ Add to Buddies ]

Feb 27 2009, 11:34 AM
SK= sorry to border you again...is't the dress is exactly like the pic?? if not likely, pls forward me an actual pic of this dress... [ Add to Buddies ]

Feb 27 2009, 11:36 AM
Geneva = it's exactly the same as the picture... the quality is good and the dress is with linen... feel free to let me know if you have questions ya. I only sell quality stuff ya [ Add to Buddies ]

Feb 27 2009, 12:00 PM
SK= thanks for your reply... :-) may i know again it is shapely or kinda loose dress?? & is there a belt to tight the waist?? i wearing S or M size....

Feb 27 2009, 12:09 PM
Geneva = the green part on the waist is a belt that you can tie around your waist to show off your body line. It's not very tight, but not too loose, something like the model is wearing...
[ Add to Buddies ]

Feb 27 2009, 01:24 PM
SK= ok... i would like to order this dress... pls let me know your bank a/c & contact no, so that i can make payment to u... by the way, can i know when are u going to send out my order if u received my payment tonight??

Then, the order is deal..... & waiting the dress to arrive...

Mar 3 2009, 10:00 PM (the next day i received the dress)
SK= geneva,i'm very disappointed with the Elegant Satin Dress i bought from u....u said the dress is exactly the same with the picture but i couldn't see it..the colour for this dress is silver not grey as u stated in your post... & the size is??? the waist so tight & bust so loose... the material is lousy as well... i never ever bought a dress like this.... very very disappointed... waste my money... [ Add to Buddies ]

Mar 4 2009, 08:20 AM
Geneva = hi there, the dress is really exactly same as the photo, they use the same dress to take picture. And I did give you the measurement where the item is lay flat, right? I'm so sorry if you are disappointed with the item... All customers who bought this dress like the material & quality... I'm so sorry if you don't like it... but i have been honest in this trade. Please don't be mad at me. [ Add to Buddies ]

Mar 4 2009, 07:52 PM
SK= you said honest trade??? huh... why not you just post the actual picture la, see how?? or u want me to post the actual pic on your behalf... This kind of dress you free to me i also dont want, wasting my space.... who should pay for my loss?? i want my money back... you are lier [ Add to Buddies ]

Mar 5 2009, 08:07 PM
Geneva = I believe you are not happy with the measurement, are you? The measurement is provided by the supplier. Can you do me a favour? Help me to measure the dress, snap picture with the measurement and send them to me together with your body measurement. I'll check with the supplier on this issue. Thanks. [ Add to Buddies ]

So, i did post the pic i taken for her reference... since, PM can not attached file & i just posted it to her forum...
Mar 6 2009, 01:19 AM
SK= check ur post page 3, i already posted the pic... the measurement for bust = 37" & waist = 28". i'm not just not happy with the measurement but also the material & colour... the material is hard... how can a dress look nice with this kind of cutting, material & colour... the pic u posted with a lady wearing it, is a different kind of cutting & material dress... this dress is imitating the dress tat u posted... but why last time u said the dress is exactly the same as the pic.... is't tat mean u cheating me ka??? [ Add to Buddies ]

Mar 6 2009, 06:08 PM
Geneva = It's stated clearly that this dress is made of Satin material and that's why it's shiny. The design of the dress is as the picture, the colour may differ slightly due to monitor setting. The picture is provided by supplier. The measurement that you provided is close to the measurement by my supplier. There might be some minor difference likely the place each person measured is slightly different. And there is no point for me to lie to you because basically i'm selling it at almost the cost just to attract customers for new opening. [ Add to Buddies ]

Mar 6 2009, 06:51 PM
SK= so, why last time u said the dress is exactly the same as the pic you posted?? then, if there are slightly difference between the actual dress & the pic u posted, why not u just take your own pic & post it? don't forget tat i have asked for the actual pic if the dress is not exactly the same as the pic u posted. so, how do u explain on tat? if u give me the actual pic & i still buy it, i'll say nothing to u bcoz it's my fault to take the risk...

After this msg i sent to her, she never do any explanation to me...
so, i did adding word into the pic that i posted in her forum on Mar 8 or 9 2009(during this period, i cant remember when)... the post is only asking ppl to see whether the actual pic of the dress is difference from the pic she posted...

Mar 10 2009, 05:18 PM
SK= deleted my post??? dont know how to answer ka?? heh...never mind i'll create a hot & better topic for u later on, (XXX real name)..... if u can refund back my money then i'll forget bout this, the dress i'll also sending back to u... [ Add to Buddies ]

Mar 11 2009, 04:35 PM
SK= XXX(real name), u better give me ur answer before tomorrow night o else i'll post a new issue for u then... better watch out...[ Add to Buddies ]

Mar 11 2009, 05:35 PM
Geneva = It's stated up-front in the post that items sold are not refundable or exchangeable. It's the moderator who removed your post, not me. Please refer http://forum.lowyat.net/topic/961333 on the dispute. Thanks.

Is it sound very threatened & hasher & hasher as what she describes???
From the PM, I became rough a bit only when she refused to reply of the explanation on problem that I pointed out, from that she opened the dispute case against me for threatened her....
It’s wrong for a buyer to complain & request for an explanation when things bought is not right??? The worse is she didn’t have the intention to solve the problem but just making excuse & trying to ruin my personality…. Is that calling a responsible seller to try on solving problem?? OR IS SHE A LIER??Do u dare to buy things from this Geneva again...
So, this is the story she trying to set up….Her bark is worse than her bite.

Maybe some will think that why only RM40++ dress already want to make a topic…
This is not what i want to settle things but She, Geneva trying to make it big & trying to ruin my personality...
For me, it’s not the only matter of getting back my refund… but just the matter that i really dislike of Geneva trying to cheat…
& I WILL not just keep silence to let that kind of person to take advantage……
Thus, I have my right to speak it loud…
Now is who should dispute against who??
Do u think that i should open a dispute against on her dishonest trade??
Please advice...

**By the way, i believe this "alistairia" is the same person of Geneva(after the incident that cutejams2004 have mentioned that alistairia stated the dress is nice)... Maybe she use this "alistairia" to do fake trade & hot up her topic for selling........ If this "alistairia" really like the dress very much?? maybe she can stand up & show the picture..... if she is geneva, i think all should watch out for her also...If she not, i'm sorry for that**

This post has been edited by ++SK++: Mar 14 2009, 02:09 PM

dang! a simple but oversize satin dress can turn you into an 'ah soh'?
btw, it's under 50 bucks; there should be a compromise on both party....

Both should just meet up and refund it. Then assume the deal never happened.

from my oppinion TS should refund it
not because of customer always rite
but da problem is
1st u didnt show da actual item
2nd measurement is wrong
3rd da pictar provided is wrong (colour n design-its written as beige and theres a ribbon around da waist or slightly lower from breast)

i conclude
TS give wrong info
therefore sk2 should be refunded

Thansk for ur opinion & pointed out the problem here....

well in my opinion TS is at wrong..

how can she say its exactly look the same when u can see clearly its different...

that is one FUGLY dress

Lesson to be learned

Never buy clothes from the INTERNETZ

This post has been edited by DDSFan8: Mar 14 2009, 12:37 PM

Caveat Emptor, no?

but..

hehehe

in this case TS has a point.

buying online clothes especially cheap stuff.. this is always going to be the case.
when my fiance once saw the clothing thread in lyn her first reply
" crazy kids etc buying stuff they havent seen yet... if giants/metrojaya etc in their monthly spam mail cannot even reproduce
the same real like dress like the pics in the brochure.. so u think korean/japanses/china etc manufacturer can??"
heck all u guys even know most of the models on brochure dont even look anything close in real life.. so their clothes will ??

measurements.
well theres no set empirical method of measurement agreed by both parties.
both did the best they understand and hence posted.. so bound to have dispute.
so the best to rely on is the manufactorer.

That is why its always good to COD or go to the persons shop to buy the clothing. It might be a little more expensive but you get to try and go home with a peace of mind. Many of our customers prefer to book the stuff they want online and come over to our shop and try it. We encourage that, as some might be unhappy and problems like this occur.

It is perfectly fine to buy stuff from the net, if seller is honest and gives accurate information.
It is mentality of people that doesn't wanna try new things and crappy seller that make e-business in Malaysia looks like crap

Good God!!! My EYES!!! The dress is bloody hideous.... I doubt anyone would dare wear that outside...get teased kau-kau

Seller should give full refund = end of story.

TS needs too refund. Because of this incident, I think no one would like to buy from her anymore as she provide false measurement to her customers.

Buying clothes, pants, skirts, panty, bra online is definitely a joke.

And, good stuff never comes cheap.

do not judge all online seller are irresponsible because of 1 case. i sell clothes myself and i provide real picture besides manufacturer given picture. until now no dispute and many return customer.

the dress is not the same as the one in the picture because the celebrity pic shows a dress of a different material. in your defense, you did say that the dress was made of satin. then again, from an objective point of view, satin in that cutting is a fashion disaster. buyer should have veered away from that tragic design (and material), and seller should be penalized for allowing sungai wang fashion to live on.

seller should have posted the actual pic. buyer should have been wary. on a side note, im sorry buyer, but you do look like a frumpy auntie in a cheap space suit.

best solution to this would be to just let buyer chalk this up to experience and just forget about it. as someone else posted on here, this is part and parcel of online sales. seller, do post the actual pic next time.

Yes you are one of the gems in the e-business. But many e-business only care about pushing their stuff out and getting the money instead of thinking long term. There are good e-business out there, but sorry to say many online shoppers come across problems like this.

This post has been edited by f1br3opt1c: Mar 14 2009, 06:41 PM

SK, if you didn't realise, the satin sash is supposed to be at the low waist, not the waist. So the dress would look different on you, causing your boob region to puff up and the dress looks horrid (no offense). Measurements may vary if both of you measure a different part of the dress. You can't expect the real thing to look exactly like the photo provided unless you are the same height and body structure as the model, you pose like her and the photo was taken from the same angle. Also, you should know better.. Model photos from these pre-order sites are meant to make it look good, just like any brochures, advertisements etc. IMO, it is partially your fault for not insisting for a photo of the real dress. If TS doesnt want to provide you with the photo, then don't buy from her lah..

TS, photo provided shows a beige/gray dress with a green sash. The item is silver with a blue sash. You should have provided a photo of the dress to note the colour difference.

Maybe you guys can work out something like.. A discount on the next purchase or 50% refund.. Since both parties are at fault

my opinion is, to solve this case:
TS refund 50% of the payment.

TS did not provide actual image of the dress.
TS stated that good sold not refundable/exchangeable.

if both of you continue to give points but no suggested solution, it wont be resolve..be empathy,win win situation- i would suggest TS refund 50% of the payment. if arguement continue, bad image to both of you..i am sure you dont feel good..try to settle at compromise level. at least you get something,
@seller get peace of mind and lesson learnt, post the actual image in future;
@buyer get a possible refund 50% (as in fact terms is terms, good sold not refundable but in this case you deserve half due to the problem rise)

buying online is a risk, 'get what you paid for' is true. i think many people still do not realise these goods are making imitation on the design, definitely not the same brand/quality/measurement of what the celebrities wearing.hopefully both of you agree on something.. -peace- good luck

This post has been edited by gracegirl: Mar 14 2009, 10:40 PM

I don't think this issue should be bring up until so big la. Since it's only 50 ringgit, seller just apologize and resolve the matter la. Doesn't need to be like, must get full refund lo.

Just a sincere apology is enough on this case. Not a very huge amount of cash involve anyway.

yup this case would be unsatisfied customer
so aka refund but that is up to ts on he/her wanting to do business for long term.
so yeah u have a very good point.

one thing though the person that ts is complaining
ure right funny for ts to start a thread like this when both buyer and seller was in negotiation and havent even reached a dead road yet.
that part really suspicious

i

Geneva, What is your next course of action to settle this matter??? In my opinion the ultimate solution is to have a refund & settle once for all..As soon i received my refund, i'll courier back the dress to u... Every dispute will be settle once payment is settled & the dress is returned back.....Do response as soonest & don't just ignore this..

Hello Miss, please be positive and I did not ignore this. This is what I'm going to reply.

**********************************************************************************************************

To ALL, thanks for your very great comments and suggestions on this issue for my references.

Let me clarify again that I have NO INTENTION to cheat or lie on selling the $45.50 dress, which I've sold 3 pcs with 2 positive comments until ++SK++. Beauty lies in the eye of the beholder. So, some may say it's nice and some thinks it's awful. It's very subjective. I say the quality is good because I really think it is... it's soft, not thin and with linen... and it's selling at $45.50 only. I'm sure there are physical boutiques, which sell this dress at a much higher price. Do you think that someone will sell something that they think it's ugly for their new opening, which in a way will jeopardize their business? Plus, I do not make much from this dress because basically I'm selling it almost at the cost for opening promotion. So what's the point I cheat for?

I open up this dispute because after several times of receiving complaints from ++SK++, I found out ++SK++ has another nick, which is ++bluesky++. ++bluesky++ is a seller, too.



During the early PM, I requested her to post the actual picture with the measurement so that I can check with the supplier. But she posted 2 pictures without the measurement on my thread and with some negative comments highlighted in large-sized fonts, like this...



I actually already open up an opportunity to discuss further on this matter with her, but the way she commented on my thread and her double identity, I feel that she is here on purpose. Her PM always comes with words like "u cheating me", "you are lier", "better watch out", "i'll create a hot & better topic for u later on"... and I do not feel that I should tolerate such rudeness knowing that I have not done what she blamed about me. I feel that it will not yield any results to continue arguing thru PM.

I'm not sure if it's because she has double identity. ++SK++ would even think extremely that I'm also alistairia. This is so ridiculous and wasting time!

It's stated upfront that items sold are not refundable or exchangeable and it will only welcome more problems if I do an exception this time. However, if she agrees to take back all her words, remove the negative posts from my thread and apologize on threatening me thru PM, I will return 50% of the selling price to her, she needs to send me back the item in good condition and I will bear the poslaju shipping cost RM8.00. The reason being is I do not want to encourage any joy buyer from making the same request in future. This is my bottom line and I cannot offer any more than this.

oops... post in wrong topic

sorry

This post has been edited by cassplayer: Mar 17 2009, 01:32 PM

Just passing by and give some opinion.

Beauty lies in the eye of the beholder.

I believe this term is only valid when we are all looking at a same object which in this case i doubt so.

No, appology from me... pls check http://forum.lowyat.net/index.php?showtopic=967946

well I see nothing the difference.And anyone say see the difference on the ribbon,the ribbon is on each sides opened.

Hi, dinraxxx... it's not the problem of ribbon here....ya the ribbon is there... please refer to page 1, i did tight up the ribbon... the problem is the seller give the wrong measurement to me & said the dress look really exactly the same as what she posted, do u think so??? & dispute me about my complain... now request me to appology before i can get back my refund...

This post has been edited by ++SK++: Mar 18 2009, 11:35 AM

despite thinking that the TS should go ahead with the refund, I do agree with TS on the way buyer is expressing herself. I'm sure this would have ended on a nicer note had some refraining of harsh words and BOLD fonts been in place. A little kindness always goes a long way. As for TS, I'm sure your concern is that of if you refund, what if future buyers take advantage of you, right? Don't worry, think of it as doing your part to reassure everyone that you are indeed a noble seller with good intentions, and I'm sure your sales will find their way.

Just my two cents.

i totally agree! i was bout to raise up my doubt when i saw this post..