I hv purchase i7 proc and ASUS P6T mobo from forumer zer0hour. Done payment payment few day before, and zer0hour already ship the items. The items addressed to my shop. Postman already tried to send but due to day is Friday and my shop open after Jumaat preyer so they unable to ship it to me. To shot the story, I already collect the parcel from JB POSLAJU center. One hour after that...

when i reach to my shop and open the parcel, guest what, no mobo and proc inside, just hv accesories and bout half rim of A4 paper. I shocked and I pm zer0hour regarding this matter. he also shocked and call me. he confirm me that he ship the mobo and proc, he also email me few piece of pict to prove that.

My question is, did I able get back the lost item or refund of the value of the item from pos. both of us (me and zer0hour) will make report this matter to POSLAJU tomorrow.

This post has been edited by arjuna_mfna: Feb 22 2009, 01:53 PM

did he insurance the item ?

i also don't know, if he not insurance the item? did or possible i get refund

Yep the events are as arjuna_mfna stated above. I shipped out the P6T with the i7 920 in the motherboard socket. Then today I received a pretty awful surprise when arjuna_mfna stated he received A4 paper instead. He has also sent me pics showing the paper.

We have one more piece of the puzzle though, arjuna_mfna has found others' handwriting on the parcel. Someone rewrote his address.

So, does anyone know what is the best possible action we could take? Any help would be great..and no, there's no insurance. I've sent countless parcels via poslaju, and this is the first to be switched like this.

maximum value you can claim for parcel is rm300.
mind to share pics of the packaging that u received?

will upload the pict later, i already made report at JB POSLAJU center this morning, the officer said it clearly done by insider, coz the weight of the parcel reduced by 200g compare to what hv been declare on the shipping slip. the officer also said if following the term and condition maybe i can get rm300 max, but the office said that thing can be negotiable due it wasn't totally lost but some of the item inside lost and been replace by bunch of A4 paper.

This is shocking, dead on day time robbery.
Hope pos laju don't take your report lightly.

so do i, i said if nothing happen ill make police report since it not lost but the goods stolen from the parcel... the pos supervisor promise me to get me update, he will contact me this monday

damn ... another PosLaju insider case ...

but , i had also sent quite many parcel , havent encounter any problem tho

Post up some pic bro . we would like to see

here the photo after i open the parcel, below that the pict of zer0hour shipping slip and pict of paper that wrap the parcel, u all can spot the differences between zar0hour and the person who open and repack the parcel handwriting...

pict of the parcel


zer0hour shipping slip


handwriting on the parcel


This post has been edited by arjuna_mfna: Feb 22 2009, 02:26 PM

i've post the pict... come and share ur view

huh..?maybe postman tu yg scam ko kot..?

not really sure, the important things is it was insider job... the pos officer (supervisor) already confirm it, now they are tracing who did the job...

Did the parcel wraped with brown paper( or other wraper) or just naked box?
Last time I buy 4870x2 the seller sent naked box which looked clearly it was 4870x2!! luckily it didnt turn into pile of paper.

how did they know wats inside?I see zerohour write "computer component"?

This post has been edited by Terence573: Feb 22 2009, 04:55 PM

The boxes were wrapped with white paper of course. Two layers as well, you can see the type of paper in arjuna's handwriting pic.

As for how they knew, that's the mystery la. Do the post people X-ray the parcels like in the airport? Check for dangerous substances etc?

Bro arjuna, they're getting back to you tmrw? Let me know la I guess..

This post has been edited by zer0hour: Feb 22 2009, 05:48 PM

If like tat then the only hope is to wait and find out whos behind this.

glad tat pos office side willing to help.

Hi. I have some inquiries here also..
Recently. I bought one tube of bb cream from a lyn seller...
However, when I got the item. The envelope happened to be torn. And one sample bb cream seemed to be opened on purpose.
I still get the bb creams though.
But im curious. Are pos laju workers allowed to do so?

Hope that I didnt ask in the wrong place

The hadnwriting is definetely differ

the most obvious is the J & S


and you are lucky too that PO Officer help you in thsi case , normally they ignored ...

i bring the evident with me when i made the report, i show all the things, the hand writing, plus the postmen who give the parcel to me that day also said the warping paper torn lil bit, i don't suspect anything, just realize when arrive to my house. i collect it at johor bahru poslaju center. at the time i made report the postmen who give me the parcel was there, he also clarified that the wrapping paper lil bit torn when he give the paercel to me. once the supervisor confirmed that way insider job, i said if they dont take any action i'll lodge police report, since he himself confirm that. i'll keep update once i get reply from the supervisor tomorrow

Dun accept the package if torn.

---

Added on February 23, 2009, 12:29 amthe truth is out there...
I think the posman who sent u the parcel more in trouble.
Let em know don't mess with us with the parcel.

This post has been edited by Terence573: Feb 23 2009, 12:29 AM

hope pos malaysia can settle this matter, or they will face a trouble since my brother in low is a policeman, i already mention this matter to him, he saud wait for reply form pos malaysia first, i they just ignore it he will ask his frind who work in ipk johor bahru to investigate

erk.. then if dont accept package if torn... how am i suppose to get my item?

Dont sign...dun accept...terus lapor posoffice complain there.
If u sign ambil suda then u have "agreed" to accept the package although it was "messed" with.

Sometimes the packaging for the item alrdy torn a little bit..
Or should we inform to the postman to wait a little while and open it infront of him to make sure we received the correct item??Can we do that??

well guys, just a tip to avoid this kind of case, every time make a mark at every corner, this is to knwo weather they have open before. second when usually i send item i make sure i use a lot of tape round and round make sure the whole parcel is tape tick enough.

damn! feel scary about this. even i'm working with pos malaysia i even get mad if this kind of case happen. No worries try your best to get what yours. use any channel necessary. i oso wont tolerate in item lost since it a responsibility. make report or anything if they can't settle it. i'll try ask my office pos laju about this matters. maybe got some idea or solution for u.

damn this pencuri mau kena terajang agaknya. buat malu saja.

This post has been edited by Shafique: Feb 23 2009, 11:57 PM

this is why i always insist on gdex..

never had a single issue with them except once with coolice they delivered to seremban cause was sending some other stuff there also..

hmmm but from the handwriting paper looks like from a girl

gdex i always sign after i open and check

happened once hmm they sent the wrong product. heck wrong person some guy in lyn bought a ram and somehow send to me
that fella in johor somemore and he got my ram cooler.. this was from karom.

---

Added on February 24, 2009, 12:11 amso u bought without the proc cooler and intel box??


This post has been edited by cstkl1: Feb 24 2009, 12:11 AM

i bout all retail unit from zer0hour, the proc inclusive hsf and box, just zer0hour not put the proc into the box, he just leave the proc at mobo socket due both item bought by me.

i believe the WEIGHT hinted to them it's expensive item.

next time, probably we should just snap a pic of our item before sending. give a copy of the pic to receiving party.

if pic don't match, sure got something on already. or in fact, can put fixed type of neat wrapping that make it a hassle to imitate.

or the easy way - don't use POSLAJU for expensive stuff.

sad to heard so...

bro fathi, u try2 find out all d item when u received tat day,

and c weither d WEIGHT is matched d weight of this copy 2.210KG

The weight is one thing, the declaration is 2nd.
However, you need to declare the correct item, if u declare something else, they will not hold responsible for it and by then, even RM300 is gone.

Besides Poslaju, City-link had a reputation of such cases as well. Mostly involving Handphones, i guess those who had been in LYN long enough will know this.

Anyway, everytime u post the items, make sure it is a hassle for them to temper with it. I always seal it with as much tape i could, all openings will be sealed peoperly. So if they try to open the thing, they gotta re-pack the whole thing. But in this case, the person seems to have put some effort in it. The change in the packaging proves that.

maybe we shud put some c4 trap in the package mean for this bloody thief.. if he open our package, kaboom! it's his own fault then..

i'm getting sick of ppl that 'pecah amanah'... they should be shot to dead by firing squad..

Agreed with goldfries & @meno statement. And that is what i used to with my own postage deal. Wrap up all the whole box with few layer of paper and seal it with as much tape as i could.

And usually I'll snap picture of the parcel before ship out, the shipping receipt and upload to buyer so that can have a copy of the shipping receipt and a rough idea how the parcel will going to be look like. Incase anything thing, there are still are reference that can refer to.

Already stated the weight of parcel received was 200G lighter than 2.21KG shipping weight. As below:

Yup guys noted. Thanks for your comments, I especially think the 'take a picture of the wrapped parcel' idea is good. I normally take pics of the parcel before wrapping to prove contents only.

Bro arjuna, any more updates today? Thanks..

no update yet, the supervisor unable to meet me due he bit busy and just can meet me after working hour. He said if got free time he will meet me..

Ouch man, feel really sorry for both parties. Definitely gonna be a dragged on case with Pos Malaysia. Curse those involved

AFAIK, Poslaju doesn't allow naked parcel. Must be wrapped.

some update, the supervisor just visit me, he return back the rest of the parcel. He said this case is under investigation. he still waiting replay from pos pj and hq.

so u got the missing item? are they in good condition?

nop, i need to leave the parcel at poslaju center when i made the report, it for investigation purpose, today he return back the parcel, the missing item still no been found. he waiting for replay form pj poslaju center

Omg... Big Trouble..

The Processor + Mobo Should Worth Around 1.5K Or Above.


Scary.. I Used To Lost 1Parcel Too Last Year. Post From Sarawak To Temerloh Via PosLaju. Item Missing.. Worth RM800, End Up Refund RM300

This post has been edited by SeaMonster: Feb 26 2009, 10:54 PM

I'm kinda worried now because I am supposed to receive a TV tuner from a Taiwan manufacturer, the tuner is worth few hundred bucks.

The company opted to use the cheapest postage method, and there is no way to track the parcel, it has been over a month, and I have yet to receive the item.

i also scared not get necessary refund. ill my last time use poslaju service for more the rm100 items. t, just the thing is the parcel not missing but the content of the parcel are missing, and again as i mantion the supervisor confirmed it was insider. hope he can help me to get necessary refund, and i really doubt that they will recover the missing item. now the best way is refund me the money

So Today, Any Update By Them?

Feel Scary Too.. I'm Afriad One Day, I Will Receive The Same Thing Like Urs

lol, thanks for confirming my suspicion that local poslaju arent that trusthworthy. Seem Im right thus nvr get items via mail. Malaysia boleh.

Suggest u spread the news like wildfire and report it to the newspaper as well (aside utusan) and see if they respond to you by then. Probably they will refund u more than RM300 to keep ur mouth shut lol.

---

Added on February 27, 2009, 3:25 pmTypical, yes ur bro in law in a policeman but of what position. Investigation will take place but that's all. If cannot narrow down the suspects, then they will say no case. Best thing is to trace the fingerprint and to question weather anyone in the postlaju have a sudden boost of pc specs, but will they actually do that?

just like the airport luggage stolen case. No one got caught. So the airport authority start blaming the victims for not locking and putting exp stuffs in it. Yeah. Malaysia boleh.

This post has been edited by LeechFever: Feb 27 2009, 03:30 PM

No update yet, wait for few days, if no new, will lodge police report and try to report to newsletter like LeechFever said.

This post has been edited by arjuna_mfna: Feb 27 2009, 05:15 PM

Yes, Make The Case As Big As You Can..

Only PosLaju Will Pay More Atention For Thier NuT Service..

Improve Thier Service As Well, Else Who Else Still Confident For Choosing Pos Laju

This post has been edited by SeaMonster: Feb 27 2009, 05:12 PM

Agree with u bro. Since no body make report to newsletter regrading this matter, this is not first case...

cannot trust PosLaju now,me aslo kena.

when, mind share here...

the only solution is to report police case, tagged that particular post office delivery persons as suspect or maybe this doesnt work in johor

I hope I won't experience this

Report to newsletter or newspaper? i am confused.

Newspaper better.
State full details, location, time etc.
Like making a police report.

This post has been edited by Raikkonen: Mar 2 2009, 04:14 PM

Oh yeh bro SeaMonsta , it do state well in their T&C MAX Refund RM300

So ... if you planning to send item over RM300 , why dont mind use other famous courier ? DHL ? FedEx ?

i'm terrified when hearing such case, as i'm waiting for my RM750 worth of parcel to arrive since last Saturday
luckily it arrived this morning

It Cost A Bomb, Can't Afford.
That's Why I Just Accept The Fund Lo. Din't Make Noise..


So, Ts.. Any Update?
Went To Thier Office Already? Or Any1 Call You?

still no update, me also busy today, since i need to settle few things, will give the supervisor al call tomrrow

reading this and few cases, make me worried to deal wit postage.. later buyer tell, i just cheat them.. TS, just claim whenever can..

Sorry for TS, hope they can clarify it and find the culprit who is doing this? It may not be the first time that culprit is doing this and I really hope someone can put a stop to this and make this an example of these ppl that they are stealing and can be jailed for this.. Pos staff should make this a really good example, plus instead of just compensating rm300, they should give full proper amount cos this has been done by their staff.

If they don't want to lose money, they have to imply stricter rules on their staff plus better procedures handling IMO. This will definitely trace it better and ensure no loopholes

All in all, I really hope they can provide really efficient service and not let us worry all the time on who is going to be the next victim. Plus, apart from poslaju I don't think other services can provide as cheap courier service as them. I do hope others can compete with them in terms of pricing..

received a call from supervisor yesterday, he said the investigation at final stage and ask me to resend the evident pict via email. He also tell me that the case is about to settle. But still no idea bout the solution, he also hope that posmalaysia will refund full amount.

I Wish You Can Get The Full Amount.

Mean That Next Time Similar Case Happened, We Also Possible To Get It Too


Good Luck Sir

they will give the new one or only in money?

This post has been edited by wafiazizul: Mar 10 2009, 08:19 AM

Pos laju parcel don't need to be wrapped. I've already confirmed this with a few other pos laju centres.

---

Added on March 10, 2009, 9:29 amMost probably money

---

Added on March 10, 2009, 9:32 amFor expensive item or worth over RM300 better buy insurance. Just RM1.50 for insurance coverage of up to RM1000. Unfortunately you can only purchase insurance at poslaju centres only. Small poslaju counters don't provide them sadly. Please ask the poslaju staffs for insurance as they usually dont' ask whether you'd like to buy or not

This post has been edited by svage98: Mar 10 2009, 09:35 AM

i think is better wrap it well at least you can know if the parcel is open.

I am now thinking to include the insurance fee into my shipping too,
but the process should be quite complicated.

Hope you gonna get your money soon.

u mean need to go to pos laju hq to get the insurance?

I Think He Mean

Some Branches Provide Insurance Service, Some Branches Maybe Small Outlet Din't Have The Insurance Service.


For Confirmation, Call / Walk In Ask Your Area PosLaju Then You Will Know About The Actual Answer.

Haizz my place poslaju here handle all in one service..
not sure bout insurans...

which make the long "Q"...miss the pelabuhan klang pos office..


Wah then all the i7/mobo/ram is unsafe to post?

So far, the pos office i always go provide a special counter only for Poslaju and other little service.
Just write down all the info, pass up, pay then balik.

Dunno they have the insurance service or not?

Sorry to hear that.

I think perfect wrapping can avoid of stealing.

usually I will use tap to tap the whole parcel. unless big parcel


if big parcel, i will tap all the openning.

So How?

Ts, Any Update?

Already 1Week Overed.

Exactly what I meant to say. Thanks bro!

wats the update? this week end already..juz like a suspen drama..hehe

this is outrageous!

i will never use pos laju again!

what about other private courier companies?

they will not do such things, right?

Poslaju not that bad I've been using them for years now and faced no problem...anyway some other private courier also got problems too so it's not poslaju only. Some poslaju branch provide excellent services and some don't. It's the same for other courier companies too.

This post has been edited by svage98: Mar 21 2009, 02:18 PM

Maybe selected pos office only.
So JB huh, need extra precaution when send to JB.

sorry to hear that... any news bro

This post has been edited by mustoyakuza: Mar 22 2009, 07:16 PM

Any news on your lost item?