PS3 Warranty Claim FAQs for Singapore PS3 sets

1. I would like to ask where is the place or address to claim warranty in Singapore?
The place to claim warranty for your PS3 in Singapore is at The Sony Service Center in Wisma Atria, Orchard Road. It is at Level 4 iinm. After you found the Sony Center, just proceed to the Warranty Claims counter, past the Electronics on your left, and past the sports outlet (not Sony) on your right.

2. Is the place open at Saturday and Sunday?
Yup. Until 7 o'clock. Again, iinm.

3. How long does it takes from them to check and solve the problem for me?
I would say it takes 5 to 7 working days. For me, I brought for repair on Sat/Sun and they called me on Thurs/Fri for pickup. I usually tell them, thanks for acknowledging me and will proceed for pickup on the following Sat/Sun.

4. My PS3 problem is "unable to read the blu-ray disc" and lastly what do I need to bring for the warranty process?
Bring your PS3 (console only will do) and your receipt of purchase. Although this is not important, this is just for proof in case they ask.

5. What if I had lost the receipt of purchase?
Say that you got the PS3 a gift from family/friends/relatives.

6. If I make a warranty claim, do they exhange my faulty PS3 with a new one?
Depends. They do not simply replace any faulty PS3 that comes through with a shiny new one unless deemed necessary (i.e cases of no display / no LAN). For died lens problem, a simple change of the BD drive should make your PS3 fine again.

7. Can I put a Malaysian address in the warranty registration if I have SG set PS3?
No because these PS3s are parallel imports and during that time we purchase, PS3 is not yet launched officially here, all SG sets are expected to be bought from within Singapore *only*.

8. Can I simply put a fake SG address in the warranty registration?
When you register for warranty, you NEED to give a VALID Singapore address and a VALID Singapore contact no. Don't simply key in 69-A, Suka Hati Street, SG 123456 , 0298765432

I think address not that important la because they won't ask that much. You just need to confirm with them that the address you key-in during the warranty registration on the PlayStation website tallies with the one they display on their system. BUT contact no must be valid to make you reachable to them once the repair is done.

8. Wow, so much trouble la all this. Is there any other alternative to get my PS3 fixed?
Yes, you can try and get them fixed at Gamers Solution (bernard moh) or PSZone (nelsonkoay) just to name a few. But unfortunately our local shops are only able to fixed died lens at this time of writing. Maybe in due time, they are able to fix much more faulty PS3 causes i.e no display / no LAN. But be warned, your warranty will be voided.

** REMEMBER, YOU MUST REGISTER YOUR PS3 via their website BEFORE making any warranty claims. You can do so here: http://asia.playstation.com/sg/en/support/...ntyRegistration (This is true for PS3 SG only). **

** LAST but not least, BEST OF LUCK !! **