hello sifus n guys. i need guidance in this matter. i have a celcom number. i went to u mobile to mnp my celcom number to umobile u28 postpaid plan.

however, the staffs said that my celcom number has unpaid balance (bil tertunggak) and they said the mnp could not be done.

however the celcom number is prepaid.it is not logical at all.i said to them that it is not possible, however they said that they will call me in a few days regarding my problem which they didnt call.what should i do?