help me .. >< when I connect iphone with my PC , my pc turn into blue screen (begining dump physical memory bla bla bla)
it just 3rd day I use my iphone T_T
before that is ok .. don't know why today got this problem
how to fixed it ?


******cannot fix .. I already fully uninstall with CCleaner. all software( apple auto update,safari,quick time , itunes, mobile bla bla )
and reinstall latest itune....
Once my pc detected iphone, then blue screen appear..

This post has been edited by leonghikaru: Jan 3 2009, 08:10 PM

Uninstall iTunes completely and reinstall back. Make sure use the latest itunes.

you face this problem before ?

once plug in , blue screen pop out =.= pc hang ..

Nope but its common sense. Plug in iPhone then hang ... so must be something with itunes.

but I didn't run my itunes when I plug in ..

So you mean now can't go into Windows?
Or when you plug in the iPhone the bluescreen will appear?

Did you try other usb ports ?

when I plug in the bluewscreen only appear ..
even when I reboot ( with plug in iphone) , once the pc detected iphone then bluescreen come out while window still loading..

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Added on January 2, 2009, 4:50 pmtried ... but not yet at other pc ..

This post has been edited by leonghikaru: Jan 2 2009, 04:50 PM

come to it... its gotta be the software itself.... i mean the itunes....
try compare with oter pc or laptop (if any) and then uninstall the faulty itunes and reinstall it again....
yet i have to say... its a pain staking, time consuming method.... but if dont have any reason if u tried...

Open the Windows Task Manager and look in Processes. In there got 2 processes ... iPodService.exe and iTunesHelper.exe. Most probably this 2 process cause the bluescreen. No need to open itunes la coz the process is running when u boot up the pc. Thats why i said itunes is the problem. The 2 processes are from iTunes.

Still don't believe me?

I just wan to confirm, because now I kinda busy, so I ask all the posible solution and try in one times ..
anyway .. thanks .. I will try on other pc first ..

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Added on January 2, 2009, 5:29 pmnot don't believe you , just wan collect all the possible solution .. ^^


This post has been edited by leonghikaru: Jan 2 2009, 05:29 PM

The fastest way would be reinstalling iTunes back from a fresh copy. Maybe last time when u update, something got wrong. Reinstalling would not loose all your data.

aiya... best way is to format ur comp..then everything will be back to normal...

I have no time to do it =.=

Please... if everything is just format format ... there is no point for him to start a thread here okay

People need to identify the problem and come out with a solution.

Anyway for TS.. maybe you can try to save up your minidump files and post it here

http://forum.lowyat.net/topic/346230

I believe a few of the forummers can help you to identify the problem

This post has been edited by selinix: Jan 2 2009, 06:44 PM

okok .. thanks.. but my minidump is empty @@

This post has been edited by leonghikaru: Jan 2 2009, 06:59 PM

I second that, selinix. This definitely isn't the first time I've seen irresponsible jerks going 'format format format....' or 'restore restore restore...' in every single support thread here.

If you're gonna give advice, get responsible or get lost. Please.

did u tried to plug in to another pc/notebook? common sense...

uninstall iTunes completely (including Mobile Device) then reinstall back.
it wont take too much time.
make sure u have moved iTunes folder in My Music before performing uninstall, so after u installed back the iTunes your media library will be the same. just to be sure.

tried .. work well.. is my itunes problem .. if didn't uninstall just reinstall itunes again ,this method work ?