Just sharing my recent experience:

I have a debt of 42k cc from aeon. My cc actually only have 5k limit. Long story short, the card went overlimit due to aeon system problem but they didnt want to admit it, and instead keep calling and emailing me to pay in lump sum. I went over to their branch and initially one of their staff said its ok if i pay 5% every month. More or less 2k plus per month. I calculated everything and it seems i can afford to pay that much per month to clear it. Hutang mesti dibayar. Thats all i thought abt.

And to cut it shorter, i paid 2k plus for nov. But still the staff keep calling and asks to pay in lump sum. i was getting frustrated when they said they didnt have my record going to their branch and asks abt the 5% payment from total every month.
I even received emails and sms they threatened to visit me at home if i didnt pay lump sum.
Finally i cannot take it anymore,i apply for akpk online, even went to their kl branch eventho im from sarawak. Bcuz their slots are fully booked and some city only have certain days or certain week have appoinment. So i bought my plane ticket after book a date and ysterday i finally went to meet their officer.

It was hella smooth and the staff at their kl branch is so polite and helpful. The whole process didnt even take that long. Less than 30 mins.
They take a look at ur criss report and asks which one u want to put under dmp and he help to calculate to max it till 10 years. There are 2 tierings for the installment, same amount every month for 10 years. Or less amount on 1st n 2nd year then gradually the installment will get higher as u approach ur 10 years until u finish paying all. I took the 1st tiering,which i need to pay rm530 per month for 10 years. The interest is 7%. Maybe its a bit high,but still better than 18% from aeon.

Im working overseas so i didnt have kwsp for my recent years. But as long as ur ic is malaysian,it is ok.
For my case, they only asks for:
1) 3 months payslip copies( mine is overseas company but they still accept it)
2) photostat ic
3) kswp statement (i still have my kwsp from when i used to work in malaysia)
4)criss report (can print it at their branch. I bought the ctos online,but they said cannot use it,so i just print the criss there)
5) credit card statement (i didnt bring mine. Bcuz when i called aeon to emailed it to me, they asked me for my latest home and company address so i just hang up. I informed this to my counsellor and he is ok with it. cuz all he needs is the criss report to see my debt balance.

and just a few hours ago i received email from akpk that i succesfully enrolled in dmp. I only need to make my 1st month payment 2 days later but no later than 5 or 7 days.

So yeah, its no fun being in debt. But sometimes its a lesson that we need to learn. Its an expensive lesson. so for all those who thinks there is no way out, just reach out to akpk. thinking of going or not going is going to waste ur time more. So just go and seek advice from their officers. There is still hope to turn our lives around :-)

I kid u not. I was smiling ear to ear when i walk out of their branch. It feels like the whole world seems brighter again.
Its a lesson for me. Even after i cleared all my credit card debt,im never going to apply for credit card anymore. It will only be debit card or cash from now on.

The money was gone. thats all i can say and that is also what i informed their staff. Which is why i wanted to pay it back monthly until it finishes. Like i said 'hutang mesti dibayar.' But instead they keep asking me to pay in lump sum 42k. I already talked to the staff at their branch and the staff at their branch said can pay 5% monthly till finishes, of course there will be interest which i dont mind.

But then other staff keep calling asks me to pay lump sum even when i already explain that their staff at their branch the one who told me can pay 5% monthly till finishes. But they wouldnt listen and keep calling. There's email and sms also saying i need to pay lump sum. So yeah, monthly 2k plus i still can afford, but lump sum 42k is...😷

The point here is lump sum amount. If they didnt asks to pay in lump sum i wouldnt mind paying 2k plus per month till it finishes. But since they keep saying lump sumx1000 so yeah, i had to go to akpk. The only way to keep them stop calling all the time and stop asking for lump sum.

I probably will pay more per month to settled it all earlier. But for now akpk is the only way to stop them from asking me to pay in lump sum.

Yes. U are correct. The issue hw i owed 42k is too long to explain and its not the main issue under this topic. And yes if i want i can go to dispute it. But there is a mistake on their side and there is also a mistake on my side, which i decided to owned it, and why i said its my debt to pay. Hutang is hutang and which is why i said im willing to pay for it.

The problem is they want me to pay in lump sum, even when i repeatedly told them i can pay them 5% or more from total balance left every month,but not lump sum at 1 time lah. Believe me i already met with them and each time i go different staff said different things and then there is their CS that keep calling asking to pay in lump sum. And this not even counting the sms and emails.

I'm not running away from my hutang. Im willing to pay for it, but not all 42k lump sum. Tried to negotiate with them but still no solution and all it did was delaying this issue further. this all happen within the span of less than 2 months, and the 1st month I already paid 5% following their staff's advice at their branch. But it seems they are not satisfied with it and still want me to pay all sekaligus.

The funny thing is one of their CS who called me actually suggesting me to go to akpk.

And after some advice from people i know and i did some reading here and there, i decided to go akpk. Yes the term is long and i cannot get any loans. But it is fine by me, just gonna save some cash to settle the debt early then im good to go.

Honestly if the bank willing to negotiate and restructure my debt when i go to see them, i will be able to settle it within less than 4 years with the 18% interest. But as they keep forcing me to pay sekaligus, so now with akpk its only rm500+ for 10 years and a much lower interest.

Yeah i've done a lot of thinking and advices from close ones. Done a lot of research abt DMP too. But i'm working overseas, so i was afraid this whole thing will effect the process of me going in and out of the country, somemore the staff are saying different things so i dont know who to consult when they keep say this and do that.

I still be able to clear the debt shorter than 10 years, and once i cleared it i'll still able to get loans (this from the akpk officer when i ask him).But in the mean time, not gonna get any loan. I mean getting more loan while still in a lot of debt is like digging ur own grave. More $$$ issues. The most important thing for me is settling this 42k 1st.

I never miss out any payment except for this last december which they still calling asking me to pay in lump sum. Not sure ur friend owed from which bank, but maybe my issue is a bit different than her. My 5k limit card was able to go overlimit till 42k which is such a big gap. Bcuz previously when my card went overlimit, it is never more than 5.1k and i will never be able to swipe more. But this time, the transaction went thru till 42k. I went over to their branch to asks why and 2 of their staff said they also not sure and this the 1st time it happen. I got the same answer when their CS called. Which is why i said half of this is their fault, and who do i asks why it can go way overlimit if their staff also said dont know hw it happen. guess thats why they keep wanting me to pay lump sum. Probably something happen on their backend when the 42k happen and they want to cover it up asap?🤔

I can dispute if i can,but the money is gone and dragging this will be wasting longer time. So since i did owed it, no matter what happen that caused the overlimit, i still need to pay it right.