TM group's customer support team isn't good at all. Even if they will reply you, usually they will just be replying you from a script and it doesn't help much in giving a much detailed explanation.

i think celcom heeded our complains. the latest as attached. how about yours? tq..


Attached image(s)

i think i'm gonna report at aduan skmm..

the latest. this is getting better. hope it'll last


Attached image(s)

Luckily can connect to 3G this morning
but still the speed....

It is even slower than dial-up and what's more your upload speed is even higher than your download.

I also dunno WTH was that

Is your web surfing experience that slow as well ? Sometimes the reading is just slow when you do speedtest.

Yes. so-so. sometime very slow. need to refresh few times just to submit a post in this forum
can barely upload a pic to imageshack, might get lucky after a few refresh
now i'm using my uni wireless dy

I've still yet to encounter issues with my Celcom Broadband, however it does get pretty bad during peak hours.

lucky u enjoy it while u can
mine sure got more worst during peak hours

If this continues until DiGi rolls out their 3G services, it is going to be bad for Celcom but on the other hand we will see if this is due to congestion or more like a technical issue.

Agreed
lets just wait n see

All wireless provider are having the same problems ( wireless are yet not stable )

its also possible for digi to have the same problem as celcom since when they provide a better services people tend to go for digi. more n more people will start using digi 3g n in time digi 3g network will get more congested. I think if we have more wireless broadband provider which can provide with good connection its possible for all the kind of problem will never happen so frequent.

Yes, the same might happen but DiGi's reputation have been quite good so far so we'll see if they can maintain it. Their EDGE service is much more reliable in terms of stability.

my connection is as below.. but i got problem surfing and chatting in my facebook.... can't understand why..

First of all, the speedtest is to a local server so your surfing experience and your speed might differ when connecting to an international server.

welcome to the club
celcom bb is getting crazier

I GOT THROTTLED!!!!!

Gotto check when is my next billing cycle. This is the email from Celcom, attached below.

Dear Mr ?????

Reference is made to your recent e-mail.

In response to your concern on the speed of the Broadband service,
please be informed that the speed obtained will be depending on
whether any throttling (upon usage reaching 5GB) has been enforced on
the account based on our Fair Usage Policy.

For your information, Mobile Broadband subscribers are bound by the
said policy in order to ensure that no individual dominates (hogs)
the bandwidth at all times and to ensure fairness to all other
customer on the same network. This is as indicated in the Addendum to
Celcom Mobile Sdn Bhd Customer Agreement Form (CAF) which says "This
addendum shall be read together with Celcom's CAF and terms and
conditions on the use of Celcom Broadband Service".

However, on the first day of the next billing cycle, the speed
reduction will be removed and the affected customers will enjoy their
subscribed speed again until they breach the 5GB data volume.

On that note, our record unveils that your account has been throttled
on ?? January 2009 after exceeding the allocated usage volume
mentioned.

We hope we have clarified the matter and would like to thank you for
your continued support.

<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>

Manage your account on line via Celcom Online Customer Service
Urus akaun anda secara on line melalui Celcom Online Customer Service
https://wsc.celcom.com.my/webselfcare/login.aspx

<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>

Best regards


?????????????
Customer Correspondence Management
Customer Interaction Management