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 Credit Card Thread V5, (added FMB website to 1st post)

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TSb00n
post Nov 5 2008, 10:15 PM, updated 17y ago

delusional
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Version 5:

One good site to add from http://www.bankinginfo.com.my
KNOWING YOUR CARDS (pls spend some time reading it up, especially for first time card user)

1. Visa
2. Mastercard.
3. JCB
4. AMEX - Charge or Credit Card
5. Diners Club
6. Etc.

1. Annual fee matters

No need to request for waiver
CIMB Direct Access Platimum and Gold - requirement Professional/Graduate.
UOB Platinum - got to have BOTH MasterCard and Visa and swipe minimum 6 times/card.
Alliance Platinum - swipe 12 times a year or spend RM3,000/year.
RHB Evo - got to swipe once a month or RM8 is charged for that month.
OCBC Platinum Robinson - got to spend RM8K/year inclusive of minimum RM1K at Robinson
MBB Flex -got to swipe twice a month or else charged RM3.95
Citibank Choice - 2 transactions in a month
CIMB Mastercard Paypass - free for life without conditions

2. Tap and Go - no signature required matters

Visa Wave - MBB, UOB
Mastercard Paypass - CIMB, CIMB DA
Visa payWave - MBB Petronas

Paypass limited to RM120
Visa Wave limit should be RM150


3. Important Notice for CIMB and CIMB DA card holders

New CIMB i-pay.plan

4. Credit Card linked to Petrol Giants

BHP-UOB
Shell-Citibank
AMEX charged card gives rewards point (presently 2X if got Turbo 3X) for pumping petrol at ALL petrol stations.
Petronas-MBB Visa Gold with payWave (free for life with no conditions)
Petronas-CIMB Mastercard Gold (free for life)
All petrol brands with CIMB DA Mastercard with rebate up to 2% monthly*.


5. Standard financial charge (interest rate)

Retails purchases: 18% p.a or 1.5% p.m from statement date upon paying the minimum amount.
Cash advance: 18% p.a from the date of withdrawal.
Late payment: 1% of outstanding or RM 5 whichever is higher.
Minimum payment amount: 5% of outstanding or RM 25/RM 50 whichever is higher.

*Malaysia had adopted tiered pricing interest rate: BNM Press Statement


6. Complementary Cards

1) Citibank - Just deposit and maintain RM200k
2) UOB - Opening deposit of RM300k with maintenance of RM200k
3) Standard Chartered - Deposit & maintenance of RM200k
4) OCBC - Opening deposit of RM300k with maintenance of RM200k
5) HSBC - Deposit & maintenance of RM200k

7. Amex - Charge card
AMEX charged card gives rewards point (presently 2X if got Turbo 3X) for pumping petrol at ALL petrol stations.

Another benefit AMEX have over others is that they presently have 6 months 0% installment for any transaction. AMEX is truly 0% as they is no handling or surchage fees as compared to DA and UOB.

8. International Transactions
Mastercard and Visa charges a surcharge on top of the exchange rate. The banks also choose to charge an additional administration charge on top of that

Maybank: 0.5% -->verified by Hye

CIMB/DA: DA - 1% (starting April 2009 - by hye)

Hong Leong: 1%

PBB: 1.25% (thanks to the link by prasys)
QUOTE
Transactions incurred will be converted to Ringgit Malaysia using US$ as the base currency on the date the item is received and/or processed at such exchange and at such time as may be determined by Visa International/MasterCard Worldwide at its absolute discretion plus administration cost of 1.25%. The exchange may differ from the rate in effect on the date of the transaction due to market fluctuations. Such rate imposed shall be final and conclusive and the Cardmember shall bear all exchange risks, losses, commission and other bank charges which may thereby be incurred.

http://www.pbebank.com/en/en_content/perso...ates/cards.html

Citibank: 1% --> verified by tinkerbel

HSBC: 1% --> HSBC will also charge a Misc fee; bank isn't able to provide details on what that is but according to CS whom I spoke with, there's a small misc fee. (contribution by Tinkerbel)

EON: 2%

UOB: NIL

Standard Chartered: 1%

AMEX card: 1.5% charge + 0.5% (provided by Hye)
: an additional 2.5% (provided by tinkerbel)


Credit Card Cancellation Letter

[Your name]
[Your address]
[Date]

Dear Sir or Madam:

Please let this letter serve as notice that I am terminating my credit card account effective immediately. Please close the following account:

Credit Card Company: ____________
Account Number: ________________

Please send me written confirmation that my account has been closed. Also, please confirm that you have notified all appropriate credit card bureaus that this account was closed at my request.

Thank you for your prompt attention to this matter.

Sincerely,
[Your Signature]


Cash Advance fees
5% of cash amount (min RM20), and
18% p.a. daily interest
(N/A for Ready Cash)
[from Citibank]

Cash Advance Fee :
The cash advance fee is charged
to any withdrawal of cash made.
This is imposed for each cash
advance transaction.
5% or RM20, whichever is higher.
[From UOB bank]

Cash Advance Commission/Fee*
VISA/Mastercard (Both Classic and Gold)

Flat rate of 5.00% of the total amount of cash advance
Min: RM10
[From Maybank]

Cash Advance Fee
5% of the amount drawn, subject to a minimum of RM15, whichever is higher.
[ From Direct Access]

Cash Advance Fee
5% of the amount drawn, subject to a minimum of RM15, whichever is higher.
[From CIMB]

Cash Advance fees
} The cash advance fee is 5% of the amount advanced or a minimum of RM15. Whichever is higher. This is imposed for each cash advance transaction
} For HSBC Amanah Charge Card, cash advance is capped at RM1,000 per transaction and a fee of RM60 per transaction will be levied
} For cash advances made over the HSBC banking counter, there will be an additional charge of the following:-
- RM50 on credit cards issued by local banks other than HSBC - RM20 on credit cards issued by non-Malaysian card issuers (including JCB)
- Cards issued by HSBC Bank Malaysia and the HSBC Groupare exempted from this charge
[HSBC]

Cash Advance Fees/Casino Chip Fees
The cash advance fee is 5% of the amount advanced or a minimum of RM15, whichever is higher. This is imposed for each cash advance/casino chips transaction.
[From OCBC]

Credit Card V2 Thread
Credit Card V3 Thread
Credit Card V4 Thread

Useful information
BNM issued guidelines in 2003 that limits consumer liability in cases of fraud to only RM250. See the actual document here, page 123 has the guidelines. (Courtesy of tishaban) (thanks awaynoway for the updated link))

Credit information:
CCRIS: http://creditbureau.bnm.gov.my/
CTOS: http://www.ctos.com.my/
BRIS: http://bris.com.my/index.html

FMB - Financial Mediation Bureau
http://www.fmb.org.my/index.htm
QUOTE
The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial services providers who are its members..

The FMB provides you with free, fast, convenient and efficient avenue to refer your disputes for resolution as an alternative to the courts. These disputes may be Banking/Financial related as well as Insurance and Takaful related .


Disclaimer: If there's anything one wants to update on this first page or if there's any information wrong, pls PM me and I'll update if it's relevant.


Code for easier copy-paste into first post when starting new topic. Click on spoiler and copy the codes
» Click to show Spoiler - click again to hide... «


This post has been edited by b00n: Feb 25 2009, 03:28 PM
TSb00n
post Nov 5 2008, 10:18 PM

delusional
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Last couple of discussion:
QUOTE(aeronlim @ Nov 5 2008, 06:51 PM)
I've applied for Maybank Petronas VISA but didn't receive any phone call for 3 weeks, today i check my M2U.com account found that there is a Petronas VISA Credit Card account inside it, so strange, no one calling me for verification but the card approved already? Or it will be disapear from my M2U account if they fail to make the verification? Anyone has the same experience before?

By the way, my UOB card get rejected, may i know can i appeal instead of submit all the document again (I'm applying using pay slip...Don't want to submit again)?
*
QUOTE(amerz @ Nov 5 2008, 07:43 PM)
last time I apply for MBB Petronas also the same, no one call me. Then I realize that in my maybank2u has the CC portion. I just go pick up the card at the branch that I told them to send.

For your case, I'm not sure whether u want them to send the card at your home, office or pickup at the branch.
*
QUOTE(David83 @ Nov 5 2008, 08:15 PM)
If it appears in M2U, it's very likely that your application has been approved and no verification is required.

Anything, you can still go back to the CS for clarification.
*
QUOTE(MilesAndMore @ Nov 5 2008, 09:42 PM)
Too bad it won't be here for long since it is already November now  sad.gif
Last day is 31/12/08.
So NOT TRUE. CIMB doesn't need you to activate the card if you choose to receive your newly approved credit card at one of their branches. But if they courier it to you, you will need to call their CS to activate it and they will ask you a few security questions or else the card will be rejected at any terminal slot the cashier swipe the card.
Yes. You can. All you need to do is ask your mom to request a pin number for the credit card as well as online banking service so you can keep track of your spending. You can get this even if you do not maintain any account with CIMB.
Mine too. Maybank never call my mom for verification but still approved our application.
*
QUOTE(hye @ Nov 5 2008, 10:03 PM)
If I were you ... if the bank don't want to approve you then just forget about it. They are not the only cc provider in town unless you have special reason to apply for the card. Plus .. you already have a credit card.

Emmm ... if I'm not mistaken, your appeal won't carry any weight since they probably will ask you to submit additional proof of income (or extra income). If you can wait then wait 1 year for your current cards to hit 1st year and then use those card to apply for UOB.
*
TSb00n
post Nov 7 2008, 01:54 PM

delusional
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perror, they are actually correct.
However your case with Citibank, I think you can dispute the amount and not pay for it albeit a lengthy process because of the bank's policy.
Reason being your call is been recorded and you have specifically in that call denied the transactions and request them to stop it.

Good luck in your dispute. But if it doesn't go your way, write to BNM regarding your case and CC Citibank. That would most of the time forces banks into pressure in responding to BNM.

TSb00n
post Nov 7 2008, 02:21 PM

delusional
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QUOTE(tachlio @ Nov 7 2008, 02:00 PM)
How to set amount to let bank call us if exceed?

Let say i set the limit for every transaction to 250
*

I doubted that they would do that or even be able to do that.
Most of the time they can set parameters for a "set/group/segment" of customer under the same feature. But I don't think they can do it individually.
Imagine a bank with a card base of 1million and they need to set up parameters for all 1million individually and call these customers individually upon hitting the specific amount. So if the amount is small enough and didn't trigger the "parameter" they wouldn't even notice as we're talking about monitoring tens thousands of transactions per day.

This post has been edited by b00n: Nov 7 2008, 02:22 PM
TSb00n
post Nov 7 2008, 05:55 PM

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@perror
To elaborate more, banks are dealing with consumer markets which is mass market. There's lots of card holders in their bank. So it would not be feasible for them to set account by account basis on the limit one requested to pop up as possible fraudulent transaction as it is hard for them to keep track on the various limit set per account too.

Usually they would have a parameter set up for all cards which if the transaction is over whatever amount, a screen would pop up and they would need to verify like what they did with you in both cases. Or some system would have parameters smart enough to detect out of norm transactions, and either way they might or might not call the customers depending on the bank's policy in regards to that. I guess you've got the information from some banks that some would stop the transactions and some would not upon confirmation; that is because of their internal policy, nothing much we can do about that but to complain on it.

However in your case where if Citi ask you to pay back the amount which on the phone you've denied, you would have a high chances of winning it. Especially when HSBC had done it. It is their policy not to stop the transactions thus it's their policy for them to take it as fraud losses.

But one thing to look out is on the T&C which is the tricky part. Did you report the card lost in 24hrs and inform the banks? They would use that as a shield that it is stated in the T&C. If you have done that, than no worries on your case. Just provided sufficient prove to BNM attached to your complain letter and let BNM dealt with Citi.
TSb00n
post Nov 7 2008, 07:24 PM

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QUOTE(perror @ Nov 7 2008, 07:08 PM)
Hi b00n, thanks for your insights, that was really informative  notworthy.gif I guess differing banks have differing policies. Really appreciate the point you made in regards to their policies and how it should be viewed. Will certainly try to drive it in. In my case, the card was stolen from me and I was not aware of it. So it was used before I managed to report that it was stolen.

May I ask when you refer to BNM, would that mean that I write directly to BNM or I go via the FMB?
*

Yes, you can direct to BNM complaint department and CC Citibank.
I can't see the PDF in my office, might be because of different version of Adobe. Maybe you can see, it's from http://www.bankinginfo.com.my/_system/medi...g_complaint.pdf
Another one from the same site:
http://www.bankinginfo.com.my/04_help_and_...ntPrefLangID=1& which includes a complain form format.
An old press release from BNM - http://www.bnm.gov.my/index.php?ch=8&pg=14&ac=276&lang=bm hope the address doesn't change

QUOTE(perror @ Nov 7 2008, 07:08 PM)
Hi takky, I also was reading another thread in this section of the forum regarding stolen cards. The forummer also kept the card at home, but someone broke in and stole the cards and used it, or something to that effect. Can't really recall the exact details. Maybe not so safe to keep the cards at home or perhaps block it temporarily until you need it? Not sure if this is possible though.
*

http://forum.lowyat.net/index.php?showtopic=532331

@perror,
I'm just afraid that they would defend themselves by using the excuses that you didn't report.
But anyway, you still have a solid case because the bank (HSBC and Citi) did call you up in regards to the certain transactions. So maybe you should illustrate the initiative that HSBC took in regards to this incident.

Good luck!

This post has been edited by b00n: Nov 7 2008, 07:25 PM
TSb00n
post Nov 9 2008, 05:01 PM

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QUOTE(ernest2020 @ Nov 9 2008, 10:24 AM)
With effect from next year, rates for credit cards may increase to 24% p.a. (2% per month),
currently 18% p.a. (1.5% per month).
Minimum payment will also increase to 10% - 15%, currently is 5%.

These information leaked out from one of the financial institution.
One of the reason why many banks are promoting their Debit Cards.

We shall wait and see, just get prepared.
Try to minimize your card usage for daily expenses.
Keep your outstanding balances as low as possible, so that can easily settle when time comes.
*

Usually there have to be a circular from BNM before any other financial institutions have the information.
I would treat that as unfounded rumours for now because there haven't been any circular or talks between ABM and BNM which I've known of.

QUOTE(lil`pumpkinz @ Nov 9 2008, 01:06 PM)
do you all receive calls from the menara kad people asking for your card info and telling that they wana send you some sort of member cards recently?
*

Like advised, better don't entertain any calls which ask for one's card information. There's lots of scam out there.

TSb00n
post Nov 11 2008, 09:48 PM

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QUOTE(Seng_Kiat @ Nov 11 2008, 08:19 PM)
Hi guys,

I found a good deal from 0% installment but i have a few questions to ask:

1. is there any hidden fee such as process fee, etc? if yes, how much is it?
2. Let say I buy an item at RM6000 (6000/12 = RM500 monthly) and my credit limit is just RM5000, do I eligible for this purchase?

thanks in advance.
*

1. No. When it is stated 0% than it's 0%. and 0% usually only applies to the specific bank's card whose merchant terminal is used by the shop.
I.e. Maybank cards with Maybank terminals etc.. Sort of a tie up between the store and the bank.

2. No. You need RM6,000 to purchase a RM6,000 item. It's logic.

Anyway, thread merged with pinned credit card thread.

TSb00n
post Nov 11 2008, 09:57 PM

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should be fixed already....
sorry for the minor error....
first time merging topics wink.gif
TSb00n
post Nov 17 2008, 06:19 PM

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QUOTE(tgeoklin @ Nov 17 2008, 06:11 PM)
Citibank can get card in 1 hour if you show up & apply at their card center at jln ampang.
*

That only applies if you already have other bank's card. Also if I remember correctly, the sales would usher you to the EPF kiosk machine located there and ask you to print out your own EPF statement for verification.

TSb00n
post Nov 18 2008, 11:50 AM

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QUOTE(Asus @ Nov 18 2008, 11:27 AM)
guys just wanna ask u guys question on my CL...when i received the card, stated in the letter my CL is 7k and i have used RM1350 for installment and outstanding of RM900.25 so total outstanding is RM2250.25...

when i check at cimbclicks my available limit was only RM4336 and less RM413.75 from the 7k CL...is it normal? noobies here...
*

It would actually help if you call them up and clarify.
Also, don't forget to post your findings here.



*p/s: I just noticed that a lot of times, ppl post questions here (as in many other threads as well) instead of going to the direct source and seek clarification. (it's either a phone call away or since on the internet, can search the whole WWW)
It would indeed help if when one hits a problem; they go direct to seek clarification than post up their experience here. So when others search and can't find the answer, than they know what to do. i.e. go to the source, seek clarification than if yes there's answer - share the experience; if no answer, than post the question.


This post has been edited by b00n: Nov 18 2008, 11:50 AM
TSb00n
post Nov 19 2008, 09:50 AM

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QUOTE(keithgoh @ Nov 19 2008, 02:31 AM)
finding company....not ah long lah...actually after they sweep ur card to convert ur o/standing credit to installment, then the bank will directly pay the credit to them, then u just pay ur o/stading credit to the bank monthly. currently i found 1 that the interest they charging 11-12% if re-structure ur o/stading credit to 1 year, so I want to find the lower interest 1....mayb 6%-8%  tongue.gif
*
QUOTE(fikrie @ Nov 19 2008, 08:50 AM)
I got it, meaning.. u want to keep de remaining balance of CL remain low, so u still can utilise it after charging a big amount of money to ur card.. Coz 'someone' is paying it for u.. I've heard dat kinda thing somwher.. How these companies operate? To be precise, in term of legality.. BNM regulations watsoeva..
*

It is not entirely legal.
I've inputed my comments in this thread:
http://forum.lowyat.net/index.php?showtopic=796677

Can browse through why I say so.
TSb00n
post Nov 19 2008, 03:51 PM

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QUOTE(Asus @ Nov 19 2008, 03:05 PM)
can someone elaborate more bout cheque on call...
*

It is basically cash advance.
They give you a blank cheque where you can bank in the amount you want, subject to your available limit.
just another marketing gimmick.

TSb00n
post Nov 24 2008, 05:01 PM

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QUOTE(lemon^and^strawberry @ Nov 24 2008, 04:47 PM)
Hi guys, just wondering credit card restructuring is better option or balance transfer? As told restructuring rate is around 0.6% per annum.
Is that true? Please advise. Thanks.
*

What restructuring are you talking about? If it's about the new hype on converting it into installment payable monthly; here was my comment:
QUOTE(b00n @ Nov 19 2008, 09:50 AM)
It is not entirely legal.
I've inputed my comments in this thread:
http://forum.lowyat.net/index.php?showtopic=796677

Can browse through why I say so.
*
TSb00n
post Nov 25 2008, 01:58 PM

delusional
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It's on the first page of this topic.
TSb00n
post Nov 25 2008, 02:08 PM

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Catherine85, I take it as you are born in 1985 (from your nick) which makes you like 23 years old this year.

So learn to improvise. Luckily I didn't ask you to search the web or even ask you to use common sense to draft own letter.

What you need to do is change the termination/cancellation letter to asking for a waiver on credit card annual fees.
Also, this text here "Also, please confirm that you have notified all appropriate credit card bureaus that this account was closed at my request." you can take it off.

OR

Alternatively you can still call the bank. Most call centers here would have someone who speaks mandarin.
TSb00n
post Nov 26 2008, 02:19 PM

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QUOTE(he-sham @ Nov 26 2008, 02:10 PM)
what are CCRIS & CTOS ??
*

I've updated the first page with this links:
Credit information:
CCRIS: http://creditbureau.bnm.gov.my/
CTOS: http://www.ctos.com.my/
BRIS: http://bris.com.my/index.html

You can visit all to get what their functions are and how banks utilised them to check on one's worthiness.
TSb00n
post Nov 27 2008, 11:05 AM

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QUOTE(Aeon_Clock @ Nov 27 2008, 11:02 AM)
I've seen how they use CCRIS before. Its really detailed...up to the past 24 months of your life.
*

It's only 12 months. And to be exact; it's only like 10-11 months of payment string.

TSb00n
post Dec 9 2008, 01:43 PM

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A note:
0% easy payment scheme is only available if the store has the merchant terminal that is the same as the card one is using for payment.

EG.
If the store have a CIMB merchant and had a tie up with the bank, than when one purchase with CIMB card than it would be possible for 0% EPP.
However, if one uses Citibank or other cards in this purchase; and the only merchant terminal the store had is CIMB, than 0% is not possible.
Thus Flexi pay if the bank allows is the only way to go obviously with % charged.
TSb00n
post Dec 9 2008, 02:08 PM

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Guys, it is a general statement that in order for a 0% easy payment scheme, the retailer must have the merchant terminal.
They can't use other merchant terminal which doesn't belong to the same bank.

The CIMB example is just and example. Actual fact in regards to CIMB promotion or whether it used to belong to SBB terminal; that I'm not sure.

Cheers!

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