SAMPLE OF E-MAIL THAT CAN BE COPIED. Released under HeHeHunter's License. (FREE FOR ALL)E-mail:
Found this in my old post!
custcare@tm.net.my (the worst response ever)
streamyx@tm.net.my (basically you will get replied by this)
ceo@tmnet.com.my (fastest yet the best)
gmmarketing@tmnet.com.my (Still workable...)
Title: Dissatisfaction over Broadband services
Service No. : xxx-xxxxxxxx
Account No. xxxxx-xxx-xxx-xxx
Login ID: xxx@streamyx
Name of Applicant: Mr. anonymous
Contact Number: xxx-xxxxxxx
Router Modem Brand: <modem brand>
Dear Streamyx Customer Service,
1. I am a personal applicant for the <streamyx package>. I wish to highlight to you regarding various problem happening to my house internet service.
2. I had not been able to access certain websites, namely
http://www.download.com; the place for you to download legal software,
http://www.gamefaqs.com; the place to look for new game. This is totally unacceptable as I could only reach the site via other BROADBAND services such as Izzi, WiMax and Jaring from my friends house.
3. I'm well known that there are issues where certain websites is totally blocked due to the IP range 58.27.105.xxx which caused by a transparent proxy created by your company TM. Below are the proof of my IP being proxified. I believe that such thing (the proxy set up) happened recently and I also believe that this eliminates the point where your customer service stated that "Please take note that proxy servers are normally being set up at customer's end." as this never happened before previously.
<Image at whatismyipaddress>
4. A check from the website clearly shows that there's a proxy behind my dynamic IP. and the proxy shows that it is owned by TM. Therefore, I believe that this is not a fraud. From the information at
http://www.whatismyipaddress.com, it give out the following information.
General Information:
Hostname: 58.27.105.130
ISP: TMnet Telekom Malaysia
Organization: TMNET
Proxy: Confirmed proxy server.
Type: Cable/DSL
5. From the data received, this clearly shows that TM is not upholding the "MSC Malaysia 10-Point Bill of Guarantees" which indicates that as part of its commitment to ensuring the success of MSC Status companies, the Government promised to “ensure no Internet censorship” where TM is blocking access to legal websites.
6. According to the source at
http://www.skmm.gov.my, Service providers should ensure consumers to enjoy choice and satisfactory level of services at affordable price, benefit through provisioning of necessary services. However, such satisfactory had not been achieved.
7. As stated in your website's Fair Usage Policy, "This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time, still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like
web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority, due to the high bandwidth consumption of such services." However, I would like to highlight that I'm totally unable to access certain websites. So, what is the base of the fair usage policy whereas TM couldn't even define "prioritize internet activities" and caused dissatisfaction among customers?
8. As I browse through the terms and condition, I am well aware that there is no such thing as proxy on users. If such thing did occur, why is it not stated under the clause 21. "Services"? Kindly highlight that TM is using a proxy on users if the above mentioned is true as it brings a huge impact on subscribers.
9. I am well aware that termination of services can be done if the services is totally below par. If TM couldn't provide proper services, a complain to SKMM would be done because TM couldn't satisfy an average customer.
Lastly, I am totally disappointed with your services and I hope that a good explanation would be provided and lifting up the proxy would be the smartest option. If there are no proper explanation given, I would like to terminate the service.
Thank you.
Yours Truly,
HeHeHunter
This post has been edited by HeHeHunter: Nov 25 2008, 07:47 AM