okay this is my opinion,

regarding if some international sites is slow due to congestion or packet drop at certain nodes and expect TM to fix it is just plain ridiculous. its like asking 1 highway operator to repair a highway that was owned by another and complete different highway operator. its funny.

the only thing i tick of about isp in malaysia is the contract that the user must abide like 12month pr 24month contract that u cannot cancel it easily if u'r not satisfy about their performance. this part is actually a joke by my yamen friend that although his country suck, but the isp doesn't have anything similar like this. they have broadband using pppoa, but the contract they do not. they can cancel the service if they aren't satisfied with the service. i understand to setup a broadband to an area is expensive, but isp should suck up the risk rather than push the cost factor to the user.

one more thing for TM especially, i can't find their bulletin board easily regarding any announcement about their service (down, interruption and etc) and i still am.

Happy surfing