Hello there, I would like to ask the procedure to send the Gigabyte motherboard for an RMA.

1) Is there any RMA online form involve?

2) Should I pack it like HDD RMA? Wrapping with polysterine?

3) Should I bring the complete package (Eg: Cable, CD)? Box?

4) Should I bring the receipt?

5) From what I've read in another topic, there's a sticker behind the mobo that should refer to some of the distributor company? So, can I directly go there without sending it to shop I bought?

6) Did it take time? Will they perform a complete check in front of you or just pass it to the person incharge, get the receive stamp, go back and wait for the reply like Seagate RMA process?


Thank you ..

This post has been edited by Irzani: Oct 11 2008, 03:07 PM

u better called the RMA place first b4 u send...get the right information then only send. if not later u @@

Must call? . There's no fill-in form online?

I still wondering if will they accept if only the LAN port have been fried (black spot) or they will accept it first, try to refix first, and sent it back if they couldn't make it? or they will reject it at the first place?

To make it easy, how do the procedure works?

1) What the shop will do?

a) Bring the receipt and the mobo .
b) Next, .......


2) What the distributor will do?

oh.. im so lucky to find this thread.
I also would like to know how to RMA Gigabyte Mobo as my Mobo already 1 year+,
My Mobo having problem 2nd times, the built in VGA output display nothing.
The 1st time I claim thru with the shop i bought, but the shop say they will charge me rm30 after 1year if wanna claim warranty.. so i would try to send to distributor myself, less hassle than goto lowyat with traffic jam + petrol + carpark + that RM30..

So, did they perform a check at the first place? or they just take it without test?

If claim thru shop i think most of them will check the problem 1st before taking out the Mobo from your cpu.
My 1st claim also same with you that LAN spoil, then I purchase the Lan card. but problem still exist, the Lan card sometime cant be detected. then no more display then no choice have to take to the shop..
claim thru shop usually have to wait for 3 week.

If your problem is only LAN port I suggest you just buy a LAN card, only RM20+ and doesnt have to wait for RMA.

---

Added on October 22, 2008, 6:49 pmwhen I claim thru the shop I don't have to bring anything include receipt or warranty card..(some shop need the receipt)
they verified the Mobo from their shop's sticker they stick on the Mobo..

Anyway I would like to know how to claim warranty thru distributor..Anyone can help?

This post has been edited by ktoo1216: Oct 22 2008, 06:49 PM

i hv experience RMA for MSI at IMBI plaza, really no hassle.very fast and convenient. 5 stars.no receipt needed, no question asked, and FOC!

im currently working on RMA for my GA-M55SLI-S4...
in malaysia, there are some main distributors for gigabyte (motherboard)...

check >> http://www.giga-byte.com/WhereToBuy/Mother...mpanyTerritory=

at first, i emailed ScanArt Data System. and they said AMD motherboard is distributed by Inforce Sdn Bhd.. right now im working it...emailed to the person in-charge of RMA...

feel free to email them at : rma@inforce.com.my

just now a person named James replied and asked me:
1)where were you purchase this m/b?
2)m/b's serial number
3)your contact number

if your motherboard is Intel, yours is maybe ScanArt. if AMD, try Inforce.

website:
ScanArt >> http://www.scanart.com.my
Inforce >> http://www.inforce.com.my

I wonder how long do I need to wait for the Gigabyte RMA motherboard process, this already 1 month ...

may know how many year of warranty provided for Gigabyte 965P DS3 version 2.2?

mine sata4 spoil already, cannot boot into post..

thank

roughly about 1 month . that was time i waited .

Is gigabyte provide 3 years warranty ?

my LAN and Sound are spoil.

does any1 know who to contact at http://www.scanart.com.my
for rma?

my gigabyte mobo too got LAN port problem and I claim warranty for it in first year of purchase at viewnet and now my gigabyte mobo give the same problem. Lucky my mobo got 2 lan port. Why gigabyte mobo LAN port easily spoil ? How about Asus mobo user, have facing the same LAN port problem?

pls help here
i have GC 9800GX2. i dont know what wrong, the card wont display,
how to claim gigabyte display card..
how to check the item got waranty left..
gigabyte can repair my gc ?

whatever it is, try call us cause some distro will not let customer arrange the RMA service .
some of them force u to go through the shop u bought them .

http://www.nationtech.com.my/
http://www.scanart.com.my/v2/

can direct call ur nearest branches

but i got this card from my uncle, dont know where he buying.
u can help me claim the waranty?

thats place i can call and check if have any waranty left for rma

This post has been edited by Kamling: Jul 10 2010, 02:35 PM

hmm... is ScanArt also carry warranty for MSI product also? I have a faulty MSI mobo ...