Hello there, I would like to ask the procedure to send the Gigabyte motherboard for an RMA.

1) Is there any RMA online form involve?

2) Should I pack it like HDD RMA? Wrapping with polysterine?

3) Should I bring the complete package (Eg: Cable, CD)? Box?

4) Should I bring the receipt?

5) From what I've read in another topic, there's a sticker behind the mobo that should refer to some of the distributor company? So, can I directly go there without sending it to shop I bought?

6) Did it take time? Will they perform a complete check in front of you or just pass it to the person incharge, get the receive stamp, go back and wait for the reply like Seagate RMA process?


Thank you ..

This post has been edited by Irzani: Oct 11 2008, 03:07 PM

Must call? . There's no fill-in form online?

I still wondering if will they accept if only the LAN port have been fried (black spot) or they will accept it first, try to refix first, and sent it back if they couldn't make it? or they will reject it at the first place?

To make it easy, how do the procedure works?

1) What the shop will do?

a) Bring the receipt and the mobo .
b) Next, .......


2) What the distributor will do?

So, did they perform a check at the first place? or they just take it without test?

I wonder how long do I need to wait for the Gigabyte RMA motherboard process, this already 1 month ...