Hi people,

I ordered some stuff from Korea and custom block my shipment. It says high value item and need custom declaration. Can those working in custom or have knowledge help me? Can cosmetic be taxed? If yes, how much would the tax be?


Please help

Did the shipper include a commercial invoice in your shipment? If not, ask the shipping to fax one to you, then you send it to the customs. Cosmetics are taxable if the value is above RM500.

Instead of tax me, now they are trying to confiscate my cosmetics. said I can be charged under akta dadah berbahaya for cosmetcs.>< but still waiting for their reply to my appeal letter.

For cosmectics, you need KMM (Health Ministry) approval as well.

how about protein stuff and pills?


Chow

That means I actually need to have a business permit in order to get the ministry's approval? My first purchase of cosmetics was successful. I was asked to pay tax because my package value is above RM500 thats all.

if under rm500 no tax ???

It has been said so. Applicable in Penang when I asked the Penang Customs last time. Should be standard but in KL I wonder whether they will find various reasons to tax or not.><

This is what i can try to help you ...
Penolong Kanan Pengarah Import/Eksport & Zon Bebas
KLIA Sepang,
Jln KLIA S3
64000
Selangor Darul Ehsan
No.Tel: 03-87874052
No.Fax:03-87874062

These buggers at kastam ah, sometime no brains. Last time, say my baseball items must pay, then next day when we call and check, they tell us no need

can i know where is the exact location of kastam in KLIA and what is the operation time? do they open on sat?? thx guys

I experience before, I bought a Garmin GPS from US through eBay, the value was above > RM500, I need to pay SIRIM 200++ and pay Customs 100++ (10% tax) .. money is one problem, another problem is SIRIM takes 3 days to release the sticker!!!

It's very important to be as descriptive as possible in your declaration. In fact you can also under-value the item a little. The first time I bought something from overseas ended in the customs as I was stupid. Thankfully things were better after that.

Yes...they vary depend on the so called BUDI BICARA lor

One time I got some dvd costing over RM600 and fortunately cleared without any trouble then another time I bought some cd music worth less than RM500 but they held the stuff so I had to come to resolve the problem. The queque was long and they had some stupid problem with their system...the officer in charge at that time told that I must get the clearance from KDN (which was in opposite building of the kastam) for the cds. That time it was near 5pm...so I was really lucky the kastam finally let go (but kinda reluctant) because office hour almost close. The kastam ppl always change so different people will tell different version...whether need to pay or not...They just like to waste ppl's time by doing that

This post has been edited by svage98: Oct 31 2008, 04:56 PM

i ordered clothings from Korea a few times, and the 3rd shipment detained by the custom.
u have to send the receipt to Pos Laju as a guide on how much they'll tax u(since i appointed Pos Laju as my agent).
In the receipt that i sent, the total amount was USD92.

Then, they will process it and if everything goes smoothly, the custom will release the item and Pos Laju will send it to the nearest Pos Laju office around your area.

I had to pay RM 49.50 which I think i was lucky since using Pos Laju as your agent, u hve to pay them RM44
so, custom in the end only tax me RM5.50!!! i think the like to waste ppl's time...

the whole process takes about 2 weeks...

but i heard that if u order cosmetics or handphones in bulk, u need some kind of license or approval..

hope that helps..

how bout accessories like necklaces and earrings?? costs about RM 1000 and weighted 2kg.. using EMS... will i be tax??

From oversea. Yes.

QUOTE(alankhoo @ Dec 2 2008, 03:47 PM)

From oversea. Yes.

Dont do that mate. Thats not the one all final answer to anything.
From overseas, over RM1000 yes it will be taxed because of what was ordered.

Ive ordered items worth RM7000 from overseas and did not get taxed.
Why ? Because they fall under the customs tariff of items that will not be taxed.

TS - Look up on what will be taxed under the Customs tariffs HERE

Note : Dont always assume when your item is stopped it will be taxed. Its random checking which you know needs to be done, who knows, your Sound Of Music Blue Ray DVD could actually be Sounds Of Ectasy Prawn Discs.


Here is also a FULL BLOWN Lowyat.Net Discussion on the matter, you'll find more resources, help and resolution from this thread

This post has been edited by havocx: Dec 2 2008, 05:29 PM

there's this 1 time i ordered my figure skates from canada, got that letter kena tahanan then went there and did some procedures, declaration of what is inside, then they saw it and was amaze "wah... peluncur ais huh?" im like "ya tuan" XD then they let me go without tax and stuffs, my skates costs RM1290 -.-

You're lucky. mine not same. Import few phone's & stuck at the kastam. Went to redeem it that time some fella there says that you had no phone permit ( apparently they dont need it ) so you need to pay tax & makan duit hitam, you no cash then i'll keep your phone & ask to go back for the 2nd time. Talk about it also geram

This post has been edited by sharoncsc: Dec 4 2008, 04:49 AM

My items was also got stuck in Pg - clothing from China EMS delivery.It also says the same thing when I track online. I didn't do anything nor call them. After one week my items were release and delivered.

I believe they sometime do a random check.

I did use DPEX from HK they were super fast my goods arrive within 2 days. I guess courier companies has good contact n they will handle the custom

And when I deleiver overseas I will always put the word gift so that recipient will not kena tax or min tax

wat the....cosmestic oso counted as dadah?

Help ....I have just order the mp3/mp4 10pcs ..amount 200USD ....but i just receive a call from PosOffice n said my goods was stopped ...it needs me to go somewhere Air-Asia there...how ??
my 1st time ordering goods but now make me a troublesome ...
how much shd i tax ??and I hv no idea how to go there so i appoint those staff send to my house ..is this ok ??

help..!!

I think u better go there ur self to get some justification from the officer.From there,u can understand ur situation.

I must go there ??? duno where is it ...
can I jz appoint the staff n send it to my house ??
If appoint them send to my house ..how the tax was paid ??

Better go yourself or you appoint your friend or family to go for you since customs people will ask all sort of questions...what item is it...etc You can also appoint Pos Malaysia to be your agent too buy stating in the form you receive and faxing back to the number given.

You can find the customs here:

Pusat Mel & Kourier
Pos Malaysia Bhd
64000 KLIA
Tel:03-87872020 Fax:03-87873636

Did you get a letter from them telling you to collect and clear your item? The address is stated there. The Pusat Mel & Kourier is exactly near the LCCT Terminal where Air Asia flight is.

This post has been edited by svage98: Mar 29 2009, 03:51 PM

Need help here, wanted to import big bulk of cosmetic product in. My last stock come in. And inside included the warning letter from the custom.Tel me to get license. So anyone how to get the license???

Just head to custom and pick your item, and they will request you unseal the box. So you just unseal it, if the item shows over RM500. Just try to persuade them can skip that duty or not, maybe you just close one eye open one eye. Just give RM50 solve the problem.



This post has been edited by junclj: May 1 2009, 12:39 PM

what kind of items are taxable?
will they open the package?

im ship via, dhl,ups those also check?
sorry newbie

ya...try suggest any company that is good in avoiding custom...i would like to know too...

Check here > http://tariff.customs.gov.my/
Normally the parcel I got from overseas are all seal with tape "DIBUKA UNTUK PEMERIKSAAN KASTAM".

It's just a matter of luck actually.
Just try to make your parcel as small as possible to avoid attention.

Hi, can anyone teach me how to check the tarifcode, pls?

I mean, if we go to http://tariff.customs.gov.my
we need to key in our item's tariffcode for checking, right?

I have no idea how to get the code

most of the "layman" doesn't know abt the code.
unless u hv friend in forwarders / Logistic Service Providers, they should be familiar with this

need help
i got a lettle from pejabat pos butterworth saying tht my parcel got detained from them
eitehr i issue them as agent rm49.50
or self collect
or other parties as agent??

what shou i dod n bring as i dont have invoise as i order bbcream form korea..just few which the item are bout rm200 hundred +(inculded postage)

dont be mistaken you order something with value of less than RM500 you wont be tax/duty.. they say it will be tax base on total shipment
shipping + item value = tax amount above RM500 by air

by sea its above RM250

I kena 2 times..
first time I dont have experience so learning item cost RM1700 x 40% tax
2nd time item price is RM450 + shipping RM380 = RM830
was tax at 40% of RM830 arghh...
have to pay tol+patrol to go to KLIA cargo

This post has been edited by Sham903n: Jun 28 2009, 05:37 PM

huh my sis fax them the letter and take tem as agent.....
actually the item was actually charges rm1.50 + rm30 poslaju servise charges=rm31.50

i think the itme actually no tax wan!!!!!rugi my sis niah..betetr go n self collect!!

hmmmmm is there any where we can read up about the custom tariffs or regulations?

all i see is what people say from experience.

there is if you know how to read it in the customs home page... I also see a thick book used by the custom officer for my items declaration..
I wish that the online one is user friendly but its not

Hi! I'm newbie.

I received my watch (an eBay item) from Germany 3 weeks ago smoothly (no custom) via Deutsche Post. Its value is around 110 euros (incld. shipping).

Last week I have to return it because not as described & not working properly. So I sent it via Pos Laju EMS with note "WATCH (to repair). So Pos Malaysia asked me about the serial no. -- Custom request (I think so).

I will post it here later when it returns.

Kantor Tanggal Waktu STATUS
JakartaBarat 11000 11-12-2009 14:11 [EMA] Posting/Collection
JakartaSoekarnoHatta 19000 11-12-2009 19:35 [EMC] Departure from outward OE
MALAYSIA MY 14-12-2009 17:03 [EMD] Arrival at inward OE
MALAYSIA MY 14-12-2009 17:23 [EME] Held by Customs


Is my item kena tahan kah,I live in penang where should i go to clear out my item?

should be at Butterworth.
Please trace your shipment with pos laju tracking system to get more accurate info.
Link here:
http://202.185.150.100/

Just input your tracking number and click track. You will know the status of your order.

for perfume and cosmetic

http://tariff.customs.gov.my
3303 perfumes, and toilet waters. >> no tax

3307 pre-shave, shaving or after-shave preparations, personal deodorants, bath preparations,
depilatories and other perfumery, cosmetic or toilet preparations, not elsewhere specified or included; prepared room deodorisers, whether or not perfumed >> TAX!!!

so it is very "GREY AREA"
they can suka suka categorized you as 3007 stamp > TAHAN and tax you, or if their mood good that day they put your stuff under 3003, and stamp >LEPAS

will going to custom in next week.. hope everything ok..base on budi bicara.....

USPS Priority Mail International - (package)
package sent 8 Dec 2009
package arrived 30 Dec 2009

good ol 23 days exculde malaysia public holiday, 15 days if public holiday not counted...

but very happy no tahan no tax on my perfume (1bottle , 28ml) just VERY VERY LEMBAP!!!!!

the stamp on the box says "DILEPASKAN 25 Dec 09" those guys work on CHRISTMAS...woo..

my parcel status is Held by Custom.
i have yet to receive any letter whether or not i have to pay tax.
do i have to wait or i should go to the custom place?

if below rm500 wont have to pay the tax right?
how do they know our item value etc? i mean, cant i just say its below rm500 including shipping?

it's best to give them a call first before going to the kastam office.

You have to show prove to them what is the real item value.
Such as invoice you pay, or receipt the seller attach or link of the item value over the internet.

ohh okay yay thank youuu!!

how to get over phone that probably can be tahan by custom?
i mean, what to tell to them so i wont need to pay much on that custom duties etc

Imported HP will be charged at least RM300 bro for SIRIM approval etc.

---

Added on January 18, 2010, 9:37 pmThis post has been edited by owikh84: Jan 18 2010, 09:37 PM

-deleted-

This post has been edited by techmaster: Jan 21 2010, 09:37 PM

i got a question...If i import electrical item from China thru EMS...will i get block by kastam ?

I HATE PENANG CUSTOMS (Butterworth). They give you a lot of problems! I took in 6 packages of cosmetics, and I saw only one of them is being detained in KLIA!

But when it reaches Penang, the customs detained every single thing.

Yes, you need a permit(sirim) as well as sales tax.
Bribery is a norm especially when most ppl wanted a cheaper alternative.

how did you appoint pos laju as your agent? i called them up and they said they don't offer clearing customs services, must you also use pos laju as your carrier from overseas to malaysia for them to clear customs for you? or does it matter whether the agent and the shipping company are the same?

"must you also use pos laju as your carrier from overseas to malaysia for them to clear customs for you"

yup, correct for the above statement.


Actually they won't clear custom for you. You have to do it yourself through email, fax, telephone.
Pos laju will only help to pay the kastam tax first, then bring the items to the nearest post office that you want.
You have to pay pos laju the money when you collect the items from the post office.

my friend got 1 handphone in " held to be inspected by custom" status.

means it is not held?

yr friend got the phone already?handphone need AP from SIRIM.

I just call the POS malaysia KLIA Sepang office. About my package is held by custom (But storing in POS office) at the moment, it arrived on 23rd aug, this morning 24th aug i received the POS notice letter.

So I FAX replied to allow the POS as the "agent" to collect this package, cost RM49.50 for that. And then if direct handling and deliver from there to my default stated address incur RM55.00 ! (Of course is optional, else they will just claim from custom and then route to the nearest POS office branch, I will have to visit that POS office to collect by myself - I was told that on the phone just now)....

does anyone here know that any chances that the customs will open up the package for inspection? My parcel also kena held by them, only a watch and send within malaysia. If they open up the package, then probably my item will get stolen or damage even before reach receiver place. They really tiada kerja lain..

Sometime they open and detained it. Sometime they just detained it.

Usually how long they will detained it? Just went to pos office this morning, the staff told me there must been some misunderstanding. I gonna give a call to poslaju hotline later. Until know i didn't receive any call from customs inform me regarding this. They really get me frusfrating. For this moment, i just want to cancel the posting and want my watch back. I already lost faith in this pos laju.

within malaysia?u sure yr package kena held by them?as i know, things send within malaysia need not customs inspection.

when u said ur parcel is being held by customs dept means they wont open it themselves but asking u to open it in front of them

hmm,i have 2 parcels came frm taiwan and hong kong and both were open for inspection.both parcels contain audio cd.i'm not sure why they open it but i saw they stick the 'diperiksa oleh kastam' or something like this on my cd bubble wrap

Hi guys,

Would like to ask, just ordered some some HTC lcd parts from HK seller. If my packet were to be held by customs. How many % tax would be levied on the goods? Cant find it in customs webby as I dont know which category the goods are in. Any other extra payment to be made?

The value is less than RM200.. The seller will be using HK post, and he said that the parcel can track only while still in HK. But as soon the packet leaves HK, I would not able to track. How true is that? Or is there any specific link so that I can check the status?

Any help/ reply will be much appreciated. Thanks in advance.

is he using registered airmail?if yes,you still can track it but you need to cal POS klia to ask for local track code,if its not registered,cannot track

Hi kopy, you mean call Pejabat Pos KLIA? Cant request in different pejabat pos? The seller already confirmed, it was registered mail.

So just phone the pejabat and give them the current reference code will do?

the postage how much? if the cif value less than RM500, should be ok...no tax....

i want to ask did customs have or keep the record of unregistered parcel? mean the parcel do not have any tracking number. I just wondering can i phone call customs and provide my name and address to them to check whether my parcel is hold or detain by them? ...since these day our godlike postman is possible to forget to send the notice letter from customs.

Because i have 4 unregistered SAL parcel sent from japan at early of this month, 2 of the parcel which declare low value alrdy arrive, another 2 parcel which declare about rm300-400 each still not yet arrive...i wondering what happen. Anyone know phone number of LCCT/KLIA customs?

Hi,
I'm still new here.
i want to ask, if I were to bring in many clothes from China, how much will it be tax?
Is there any conditions say... not more than XX kg then you will not be tax?

Thanks for answering =)

Did i see correctly?

RM1.50 product + RM30 delivery fees?


Anyway, i bought cosmetics too 2 years ago, total price was around RM300-RM400 and didnt get taxed, although i think it was opened by customs for checking.

Not worthwhile for a regular business to play russian roulette: "If i'm lucky this time, i don't get taxed/ detained"...

The number game keeps the casino better than printing money. But you can't afford more than once / one time kena.

Can PM me, especially for sea shipping - way cheaper, faster than airfreight-kena-detained, and reliable.

Infact, in LYN forum link:
http://forum.lowyat.net/topic/1560930/





From a small single parcel, to bulk carton boxes, to containers - "All-In" services provided.

Popular demand would prefer clearing customs, handling, all the way to your shop or doorstep.



* especially from China into Malaysia.

Hi,

I wanna ask now im in Japan and when i back i wanna send my electronic drum kit back to malaysia also. But I already bought the item here few yrs and not new and import. So when i send back will i kena tax?

:hyper:can u help me?
my mail also stop by the customs , the pos laju as my carrier from overseas to malaysia ,
how can i request pos laju to clearing the kastam.?
anyone know , pls help me.....

This post has been edited by boy1202: Oct 20 2010, 11:30 AM

They don't actually help you clear, especially if required other permits.

And by doing so, following every detail of the law:
(i) category duty
(ii) sales tax
(iii) other requirement / papers / homologation

You do pay a very steep price for the layered taxes and fees. Which end up higher bs FeDex UPS DHL. After which, you still have to pay fully to receive it.

*** Feel free to PM me should you need Importation Shipping & especially Custom Clearance services. Possible for small boxes and containers. Selective countries, all entry-points.

01-Mar-2011 08:43 Item held by custom for inspection.
High - value goods : PPL IPOH
28-Feb-2011 09:08 Departure from inward OE/Send item to domestic location
:
28-Feb-2011 08:19 Arrived at inward OE/Receive item at OE
:
25-Feb-2011 03:55 Departure from outward OE
:
my parcel was held by custom for inspection. what should i do??
and what is mean by PPL IPOH? [

My item has been detained by custom. Can I request the custom to return the package back to the sender? My package was sent with priority mail that come with a tracking no.

Or if I don't collect it within a certain period of time, will the package return to the sender or it will 'masuk poket custom'?

Hi guys, my parcel was held by customs. I'm ordering the clothes from taiwan and the parcel cost around 800 included shipment. How much tax that i need to pay for this? :S pls help!

my item got detained also but clear already... 1 thing u should do is wait the letter and after fax it back 2 days working clear edy

My handphone casing (5 nos worth RM1.3k) held in customs!!
How ah?? Called me saying maybe 20% of cost + insurance + flight!!

Pls pls pls pls help me what to do??
I will have to go down this saturday...

HI Dude,

You have same issue over separate thread Chill and not to worry

First, your goods are now being held as it's valued at >500 which is subject to Duties & taxes.
My recommendation to you, drive down to the Customs in LCCT and explaining them by saying it's for
"Sampling purposes" and its not for Trade !!!...

They should considerate frm giving you exemption !!! There is this code used by traders whom imports bundles of sample
(HS CODE 9800600) Duties & Taxes FREE !!!.

For your next purchase, to avoid all this hassle and restless day, make sure the amount is within the gauge <500 , otherwise no escape dude

Goodluck and don't panic....

oh well i paid the 20%...

Aiya, custom sometime block sometime not.
Very troublesome one!
If you buy a little, juz tell them this is gift or sample
If cosmetics, I am not very sure~

Hi i need help, my package from US is being held by the customs, they call up and say i need to get it from the pos office that is near to LCCT, i heard u guys say that can appoint pos laju as agent to get it to us? what should i know? please tell me, inside is just my valentine gift from my bf. Help help~ this is my first time, i don know anything. =(

This post has been edited by umei: Feb 8 2012, 02:37 PM

Hi,
My friend in uk is going to send me a used speaker. The speaker was Made in Malaysia.
Do you think i will kena custom?
Thanks.

Hi Girly,

Not to panic, its a norm formalities on your shipping, get the poslaju personnal tohandle it....call them and advise on your consignment or parcel
details.....let them quote you on the delivery and services fee.....if the item is found dutiable, you should then pay the amount to them upon delivery...

http://www.customs.gov.my/index.php/en/com...ntry-po?start=1

is this article still remain vaild?

Ok, my package is already clear from customs and now is with the poslaju, so i got to go and get from them =) Thanks~

Hi,

Hope this isn't a stupid question, but if your items are being held with customs, will they give you a call? I have encountered a case, my package was from Korea, and when it didn't arrive on time I searched for the status - which said it's being held by customs. I received no phone calls to inform me on this.

And will they hold your package if it has no tracking number? I'm waiting for my package, which costs around $18 and not big at all. It's via standard shipping. I have a feeling it's stolen, because if it's held by the customs, how can they search for it when I come to claim it, right? (since it doesn't have a tracking number)

This post has been edited by icedlemontea: May 15 2012, 08:24 PM

The customs will hold ur package with or without tracking number, as long as they think the items are taxable.
they usually will send you a letter to ask you to claim if it's held at the customs but they won't give u a call.

If u can track your item online saying it's being held in customs, i suppose u can use that reference number to call them up and ask about ur items.

Hi. I have someone thats gonna send me a pair of headphones as a gift will be taxed?

Item value : 249 usd


Help thanks

Hey there. Can anyone help me. I bought this electronic ciggarette and the total amount is 550 usd. After reading all the threads then i know it cant exceed 400rm. How much does the taxes charged? It is stuck at jb custom. Pleaaaaseee. I need to stop smoking. Hais.

Item shipped cannot exceed RM500 including shipping

---

Added on November 8, 2012, 12:11 pmLocal parcel don't go through kastam

---

Added on November 8, 2012, 12:14 pmBetter go yourself. If you appoint poslaju as your agent most likely you will need to pay tax as they perhaps could not clear with the kastam people as well if you do yourself. I know it's hassle but better you go do yourself.

This post has been edited by svage98: Nov 8 2012, 12:14 PM

Does anyone know the email customer service for custom in johor bahru? Or do i need to go there straight and pay the taxes and then i can get my goods?

Hi. Just a quick question regarding the kastam. Im sorry if i posted wrongly. Please kindly redirect me if i did.

Is it true the they are having custom clearance or something that's why most of the things from overseas area delayed? I got this email/letter from a seller saying :

ISU-ISU OPERASI PERKASTAMAN DAN PEMERIKSAAN DAGANGAN
IMPORT/EKSPORT.

1.
Merujuk kepada perbincangan mengenai isu-isu semasa yang telah di adakan
pada 25 Julai 2012 telah memutuskan supaya masalah kesesakan kontena bagi tujuan
pemeriksaan kastam dilaksanakan seperti berikut:-

i. Pemeriksaan di dalam Pelabuhan
ii.Pemeriksaan di pintu keluar (gate)
iii.Pemeriksaan di Unit Imbasan (scanning)
iv.Pemeriksaan di premis syarikat yang berada di negeri Selangor

etc etc etc....

Anyways, with regards to that, I bought few stuff from ASOS in different parcels. The ones that are supposed to arrive 1-2weeks ago still have yet to arrive. I find that it has been quite long compared to the previous times I have my ASOS sent here. It's free shipping without tracking number, this i can assure you at least 95% of the goods will arrive my door step via PosLaju guy and only packages that are RM500 and above only will have tax imposed and stuff.. my parcels are all in diff packages.. i have never had any problems receiving them though

So i was just wondering if this custom clearance thingy is true and that it is affecting mostly everyone now? Would it be faster/easier if i went to the kastam to inquire regarding my ASOS or would it do no help?

Thank you and sorry if I posted wrongly/tumpang post.. [but it's with regards to the customs ]

HI!!! I Have 2 international parcels lost!! Can anyone please help??

17:00 21-Feb-2013 Posting/Collection HANAM

Posting office zip code : 465012

Destination country : MALAYSIA
22:33 21-Feb-2013 Arrival at outward office of exchange INTERNATIONAL POST OFFICE

13:02 22-Feb-2013 Departure from outward office of exchange INTERNATIONAL POST OFFICE

Dispatch number : 37
15:26 22-Feb-2013 Handed over to Air carrier INCHEON

There's no tracking updates for about 2 weeks!!!! Normally it will reach within 1 week...

I have contacted the sending country Korea, and they said the items are already in Malaysia.
Please help me check thank you!!

Tracking numbers are:
CP116423818KR
CP116423821KR

Thank you!

Tracking Shipments Track | Back
Detail result for Parcel No : CP116423818KR

Date Time Process Office
22-Feb-2013 13:02:00 Departure from outward OE

you can check in thru posmalaysia under track and trace then select parcel or poslaju

Thanks for your help..
But Posmalaysia said it departed from korea but no arrival O/E in malaysia..
so still no hope yet..
I guess it's lost in transit?

Urgent I need help

I show the poslaju kastam some evidence that my cosmetic is under rm500, but they said still need to send to the pharmacist to check n tax me @@
Total items under rm500 or???

Items price + shipping + insurance < rm500

i bought an handphone from china. the sender claim it's held by the custom. but there is no update in the singpost. sigh..... wat to do now ?

mine no update for 1 month. singpost said sent to malaysia. pos malaysia claim not receive. sender checked said held by custom. wtf~! . i receive no news about my item for month.....

When the Custom block your parcel they WILL send u a letter...

If they dont.. likely u have been conned by the seller.... do they have a tracking number to track the parcel?

yup. had verified with the singpost.

Item No. Posting Date Status Date Status Description
RF3181xxSG 05-03-2015 05-03-2015 Despatched to overseas (Country code: MY)

there is no update after this...


pos malaysia side is

Date Time Process Office
05 Mar 2015, 15:55:00PM Item sent to MPC PMIH (KLIA) Singapore

Despatched.... no sign it arrived. It will arrive FIRST before it goes to the custom....

So... i think in this case you shouldnt put the blame on custom..

so it is MIA somewhere?

Either that or you chose a slow shipping service. Sometimes it may take up to 2 months depending on the shipping hence why there is nothing after "RF3181xxSG 05-03-2015 05-03-2015 Despatched to overseas (Country code: MY)" just yet. If your item were detained by customs, you would have received a letter from POS Malaysia. Or if you think that you got scammed (which I highly doubt because there is tracking), then ask for refund from paypal if you use paypal. Paypal always good at that.

thanks. ya , i use slow mail. but my other purchase had arrived. but only this. T.T