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> Complain against on " ongbs " seller, Seller refuse to refund. Bad seller !

SUSbuysell
post Sep 5 2008, 05:36 PM

On my way
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Senior Member
592 posts

Joined: May 2008


QUOTE(ongbs @ Sep 5 2008, 05:25 PM)
Thank you for your understanding.

I just can't convince myself to refund him after so much hassle, he really spoil my day when I got back from post office....after getting that pm. It is not money issue.....

If not because I want to get reply from him whether he receive the processor, I have block him directly that day.
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I vote "yes". Customer is always right & you shouldn't revenge on your buyer. I always refund my customer if not satisfying with my items sold no matter how rude they are. It's makes me feel good & warmer so that every night I can sleep well. nod.gif Good luck to you TS.
SUSbuysell
post Sep 5 2008, 05:41 PM

On my way
****
Senior Member
592 posts

Joined: May 2008


QUOTE(ah_heng @ Sep 5 2008, 05:35 PM)
Buyer: From what I understand, it's your fault not checking thoroughly before buying.

Seller: From my experience, no point being so defensive on what you think it's right. Sometimes what's right doesn't means good. Since you are in the "business", it's good to have one additional friend then having half an enemy, because when they spread the news, it can be thousand times inaccurate. No point curing a problem when u can prevent it from happening.

If you think refunding is not an option, why not do an exchange, but charge him 10-20% premium for the thing the seller needs. Always find win-win solution. And you are looking for a long term business, sometimes you need to loose a couple hundreds to earn back a few thousands.. You know that!!

Buyer: THINK before you BUY!
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This is the best reply I seen so far in this thread thumbup.gif seller should learn from this fella. smile.gif
SUSbuysell
post Sep 5 2008, 06:16 PM

On my way
****
Senior Member
592 posts

Joined: May 2008


QUOTE(ah_heng @ Sep 5 2008, 05:41 PM)
And one more thing. Don't brag on how many HAPPY CUSTOMERS you have. It takes ONE customer to take down your business.

Good things customers know. Bad things customers REMEMBER!!!

My dua kupang wink.gif
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thumbup.gif Another good fact no seller is a 100% good person & not matter how good a person, he's still a human.

Please stop talking about who is rude here & try to focus on how to settle the matter. It's up to you the seller to decide to refund & be a good man or not but making more friends is always better than enemy, is true. icon_rolleyes.gif

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