Ok. It was like this.

I asked about this postpaid DG20 plan. Two people from two different Digi retailer shop told me that

DG20 PLAN
Monthly commitment is RM20
Usage below RM20, have to pay RM20
If more than RM20, then pay according to the usage.

So i registered postpaid.

Now different stories came out when i ask about my bill. The digi customer service said

DG20 PLAN
Monthly fees is RM20
For example my usage for this month is RM20
Usage + monthly fees = RM40

After listened to his explanation, i want to terminate my account immediately.

When i reach to a ANOTHER digi shop, ask bout this DG20 PLAN AGAIN. They said this new package is

Monthly commitment fees. Usage below RM20 still have to pay RM20, If over RM20, then pay according to your usage.

WHICH ONE IS TRUE? HELP...!

This post has been edited by love_hina: Aug 24 2008, 09:56 AM

there is a reason why it is call DG20 plan

because u only pay RM20 if u use below that amount.

1st - correct
2nd - wrong

DG20 PLAN
Monthly commitment is RM20
Usage below RM20, have to pay RM20
If more than RM20, then pay according to the usage. This is true...most of the customer service agents don't know much wat they talking caused most of them are new.

This post has been edited by saf: Aug 23 2008, 09:07 PM

http://www.digi.com.my/whatshot/promotions/iheart/plan.do

But why is my bill reach 53.23 ..?? I only used 23 that month???

can u show us the bill?
Did it stated there RM 23 for calls and sms you spend and additional fee RM20?

I only know that i haven't use over 25 and yet my bill is 53.23.

only u know doesnt mean they cant charge? maybe u overspend and u didnt know. its better u show us the bill and we will know how they charge u.

my fren using DG20 and she use below RM 20 she get charge RM20+ tax

another thing i curious why u using female tag?

This post has been edited by aspire2oo6: Aug 23 2008, 09:21 PM

No, DG20 is not commitment, it's access fees.
Only package above DG20 is commitment fees.

oh yea.

Okk is right.
RM50 above only is counted as commitment fee

This post has been edited by aspire2oo6: Aug 23 2008, 09:23 PM

Many ppl confuse about this. I think Digi should communicate properly to customers.

I checked my usage every just to make sure i didn't over use. If your friend using below RM20, she pay RM20 = tax
But why i use 23 + 20 monthly fees + tax ???

btw what female tag?

THAT IS WHY I OPENING THIS THREAD.. because some shop still insist that my dg20 is commitment fees

DG20 is has RM20 access fee, use or not use need to pay RM20 + usage + tax

the discount thing I don't know got or not la

if really monthly fees, then what is the point of register digi postpaid. Prepaid is much cheaper. What kind of dealer are they? Explained the wrong thing to customer. Make me rugi the monthly fees! Anyone here helping ppl to register their digi postpaid, pls clarify here.

Digi counter also told me this. The RM20 is access fee only and does not include calls.

o.O then what's the great thing about this DG20 plan?

Nothing great and they didn't force you all to use postpaid,always check properly before sign up anything

The thing is that TS got cheated during sign up?

yes, the digi website also tells it is access fee http://www.digi.com.my/postpaid/digi_postp..._call_iheart.do

Digi, always disappoint me, so i switched to maxis already...

Digi never disappoint me. So i stay with DiGi.

Ouch! Then it won't be worth it to take at all! Serious!

http://digi.com.my/whatshot/promotions/iheart/plan.do?sec=1

This is the comparison of the DG20 with similar plans from other telcos. Hope this will help.

http://digi.com.my/whatshot/promotions/iheart/plan.do?sec=2

This is the comparison with previous digi postpaid plans.

Actually hor, if in doubt, you can always call their customer service.

This post has been edited by SweetPuff: Aug 25 2008, 10:19 AM

Yeah. Infact they have already given all the digi customer including prepaid's FOC call to Customer Service hotline. Else you can also email them if you don't have any DiGi line to call.

this plan is nothing special..

well, it is just a low-end plan to cater the needs for low-usage users.

There are various plan for you to choose.

No plan is good nor bad to any user. It is just a matter of whether it suits your needs/usage pattern or not.

tis plan is actually nothing special...

my dad current is using tis plan.
RM20 is the basic fee, need to pay every month even u never make a single call.
he seldom makes calls so d total fee every month is less RM30. seems like not worth and i think prepaid with 365 days activated more suits my dad.

and i dunno why my dad cant send sms with tis plan...

this is wat i figured out (not necessary correct):

this DG20 is more or less like the previous OPTIMUM plan (RM20)

the few differences are:
1. DG20 pays 20 sen per sec to other service provider
OPTIMUM pays 30 sen per sec

2. DG20 charged by 30 sec block
OPTIMUM charged by 12 sec block (this should be the case)
*but digi silently change the OPTIMUM plan to charge by 30 sec, ive contacted their customer service to confirm this. (damn shit digi)
the reason given by them was to encourage user to use the DG20 plan rather than the OPTIMUM plan. what?? they are punishing their early subscriber/supporter, i hear u say? YES!

unconfirm
3. DG20 cannot use SUPPLEMENTAL (RM10) plan
OPTIMUM lets ur subscribe up to 3 (RM10 or other) supplemental plans

welll........ DAMN this digi. still using it though.

conclusion: sux DG20 plan.

Digi 20 can subscribe to supplementary line - FAMILY BASIC only

1 Principal -> 6 Supplementary

I CHECKED AND SURVEYED at 2 digi shops BEFORE SIGNING UP.. They told me it's COMMITMENT FEES. After find out it's a monthly fees, yesterday went to Another digi shop AGAIN, and still GET THE SAME answer (commitment fees)

Total up = 3 digi authorize SHOPS ..!

THEY STILL INSISTED THAT MY DG20 IS COMMITMENT FEES not monthly fees

are they stupid or something.. then i manage to write up a complain to digi. They reply and called me immediately "SORRY, HAVE TO RE-EDUCATE THEM AGAIN"

SO you think i checked enough or should i check with the whole malaysia's digi authorize shop
I dunno who cheat who la.. could be their PLOT just to get more customers.. so keji lo ..

I definelty got cheated from 3 DIGI AUTHORIZE SHOPS .. just coincidence or what?

Don't know them la, what to do? Port out from Digi. I also port out from Digi soon

It could be a billing error. I suggest you call Digi up immediately and explain the situation to them.

I had a similar problem recently where I was charged the RM50 from the One Plan on top of the calling charges. This never happened before until I switched to the DG20 plan. Its a bug in their system.

After called them, they acknowledged that it was a problem with their system and got it fixed. Unfortunately, they still made me pay the full bill for that month and they gave me a credit of RM50 for the next month.

Anyway, Im slowly transitioning away from Digi because of poor signal in my area.

why don u bring ur bill along... after u've asked and they said it's a commitment fees... throw to them ur bill and asked them to clarify on what he had just said and what's on de bill...

It is not billing error la, already confirmed by digi e-mail to TS, port out!

Authorized shop is not 100% educated.
Handphone shops still think all the batteries are cadmium type.

You ask all the right questions, but you ask the wrong source.

The digi website is very clear. Its Monthly fees DG20.
Always refer to official sources = Website & Customer Hotline.

Now, you terminate or upgrade to Digi Prepaid/Happy.

Handphone shops still think all the batteries are cadmium type.--->really??

prepaid/Happy is consider upgrade??

DG20 can upgrade to Prepaid/Happy?

ya i want to know too...
can postpaid user change to prepaid while the user remain d postpaid number?

Maybe that why they always advice new phone must charge over night LiIon no need over night one la,full terus cabut and use la.

I already D'Chat, can't upgrade to Prepaid

Because he doesn't have the correct message centre number programmed into his phone. Bring it to the shop, they can fix.

Digi Specialised Store
Jaya Jusco Seremban
Lot F30, No 112, Persiaran S2 B1,
Jusco Seremban 2 Shopping Centre,
70300 Seremban,
Negeri Sembilan.

Tel: 06-601 5917
Fax: 06-601 5918

SO THIS IS WRONG SOURCE PLACE?

Don't know whether your number can port out or not, is NS under Klang Valley? Port Out

DG20 plan can open a sup to it??and IF can the call n sms between main n sup id free?
if the ans is all yes i will register

Basic Sup. Plan can, no free sms, mms, call

valid until when? thinking of signing up asap. thanks.

This post has been edited by shakiraa: Sep 1 2008, 12:17 AM

i got my bills on the 10th day after the biling date 21st. On that day i got the bills, my line has been bared. So it sucks. One more thing. Upon registration, it said no need registration fees or whatsoever, but on my bill stated rm10 for stamp duty. Also some tax charges. Plus 20 monthly fees and my usage, reach bout 53.23. i wasn't told about there were charges on duty stamp when register digi postpaid. Digi 20 Postpaid sucks.

Haiyo yo first time use postpaid is it? You're lucky nowsaday no more JTM licence fee,back in 1994 when i use 010 1st bill came usually damn many bla bla bla charges

lolz bla bla bla charges..
then we find service centre and bla bla bla them back

lazy to bla bla bla with them. Waste my time, petrol and my saliva. One more thing pissed me so much. "you want to register? Any digi shop should be able to help you. you want to terminate ur account? Sorry, you can only do that at our main office locating at bla bla bla." what's the use of their digi specialist store, digi centre branches? So dumb.