Ok. It was like this.

I asked about this postpaid DG20 plan. Two people from two different Digi retailer shop told me that

DG20 PLAN
Monthly commitment is RM20
Usage below RM20, have to pay RM20
If more than RM20, then pay according to the usage.

So i registered postpaid.

Now different stories came out when i ask about my bill. The digi customer service said

DG20 PLAN
Monthly fees is RM20
For example my usage for this month is RM20
Usage + monthly fees = RM40

After listened to his explanation, i want to terminate my account immediately.

When i reach to a ANOTHER digi shop, ask bout this DG20 PLAN AGAIN. They said this new package is

Monthly commitment fees. Usage below RM20 still have to pay RM20, If over RM20, then pay according to your usage.

WHICH ONE IS TRUE? HELP...!

This post has been edited by love_hina: Aug 24 2008, 09:56 AM

there is a reason why it is call DG20 plan

because u only pay RM20 if u use below that amount.

1st - correct
2nd - wrong

DG20 PLAN
Monthly commitment is RM20
Usage below RM20, have to pay RM20
If more than RM20, then pay according to the usage. This is true...most of the customer service agents don't know much wat they talking caused most of them are new.

This post has been edited by saf: Aug 23 2008, 09:07 PM

http://www.digi.com.my/whatshot/promotions/iheart/plan.do

But why is my bill reach 53.23 ..?? I only used 23 that month???

can u show us the bill?
Did it stated there RM 23 for calls and sms you spend and additional fee RM20?

I only know that i haven't use over 25 and yet my bill is 53.23.

only u know doesnt mean they cant charge? maybe u overspend and u didnt know. its better u show us the bill and we will know how they charge u.

my fren using DG20 and she use below RM 20 she get charge RM20+ tax

another thing i curious why u using female tag?

This post has been edited by aspire2oo6: Aug 23 2008, 09:21 PM

No, DG20 is not commitment, it's access fees.
Only package above DG20 is commitment fees.

oh yea.

Okk is right.
RM50 above only is counted as commitment fee

This post has been edited by aspire2oo6: Aug 23 2008, 09:23 PM

Many ppl confuse about this. I think Digi should communicate properly to customers.

I checked my usage every just to make sure i didn't over use. If your friend using below RM20, she pay RM20 = tax
But why i use 23 + 20 monthly fees + tax ???

btw what female tag?

THAT IS WHY I OPENING THIS THREAD.. because some shop still insist that my dg20 is commitment fees

DG20 is has RM20 access fee, use or not use need to pay RM20 + usage + tax

the discount thing I don't know got or not la

if really monthly fees, then what is the point of register digi postpaid. Prepaid is much cheaper. What kind of dealer are they? Explained the wrong thing to customer. Make me rugi the monthly fees! Anyone here helping ppl to register their digi postpaid, pls clarify here.

Digi counter also told me this. The RM20 is access fee only and does not include calls.

o.O then what's the great thing about this DG20 plan?

Nothing great and they didn't force you all to use postpaid,always check properly before sign up anything

The thing is that TS got cheated during sign up?

yes, the digi website also tells it is access fee http://www.digi.com.my/postpaid/digi_postp..._call_iheart.do

Digi, always disappoint me, so i switched to maxis already...

Digi never disappoint me. So i stay with DiGi.