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 Do NOT buy from Thunder Match, Do not buy from Thunder Match

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TStan1975
post Aug 3 2008, 06:05 AM, updated 16y ago

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DO NOT BUY FROM THUNDER MATCH or its Branches

Guys,

Just a note to all who wanted to ANYTHING at all from Thunder Match @ Lowyat or any of its branches, My advise is DO NOT buy from Thunder Match as their customer service is really piece of shit.

Incident:

1. Bought a Checkplate laptop bag from Thunder Match.
2. The bag is faulty and damaged my shirt.
3. Accepted 1st time to swap bag.
4. Within 1 month, bag got problem again, they PROMISED to exchange it with another brand of my choosing.
5. When i arrived to change, they REFUSED to honour their agreement made by their MANAGER
6. If it happen to me for a laptop bag, it will happen to you, PERIOD!


Update:

1. Met Checkplate guy during PC Fair.
2. Great guy and explained that he only aware of this incident via this post.
3. He immediately offer to exchange my bag with any model i like, no question asked.
4. I am happy with Checkplate now.


This post has been edited by tan1975: Dec 14 2009, 04:46 PM
firefoxian
post Aug 3 2008, 07:34 AM

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is is the bag's problem itself or the services given to you?
TStan1975
post Aug 3 2008, 11:45 AM

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QUOTE(firefoxian @ Aug 3 2008, 07:34 AM)
is is the bag's problem itself or the services given to you?
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Both, the bag's quality and the customer service are an issue
davidmak
post Aug 3 2008, 12:57 PM

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Which part of the bag that is damaged and somehow damage your property? I have been using this same bag for many months and so far it has been good. Maybe you should go back to CheckerPlate's mother company, the manufacturing company. I learn that their mother company is the Swan company making school bags. CheckerPlate is a brand for their new product.

They have a website to entertain enquiries and complaints. I suggest you head there. http://www.checker-plate.com/
TStan1975
post Aug 3 2008, 01:44 PM

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QUOTE(davidmak @ Aug 3 2008, 12:57 PM)
Which part of the bag that is damaged and somehow damage your property? I have been using this same bag for many months and so far it has been good. Maybe you should go back to CheckerPlate's mother company, the manufacturing company. I learn that their mother company is the Swan company making school bags. CheckerPlate is a brand for their new product.

They have a website to entertain enquiries and complaints. I suggest you head there. http://www.checker-plate.com/
*
the metal support structure at the bottom left came out. It damaged my shirt.

I tried to call their general line for >7 working days, no one pick up the phone.

Regardless who made the bag, it is not performing as it should.
turtlebeach
post Aug 3 2008, 07:15 PM

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may I know what's the price of this bag?
wingcross
post Aug 3 2008, 07:20 PM

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for me its either deuter or karrimor but i am using high sierra and the quality also not bad.
TStan1975
post Aug 3 2008, 08:46 PM

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The bag cost RM120 during PC Fair.


davidmak
post Aug 3 2008, 09:40 PM

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QUOTE(tan1975 @ Aug 3 2008, 08:46 PM)
The bag cost RM120 during PC Fair.
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I got the same one for RM80 from ASUS booth the last PC Fair earlier this year. My sis-in-law bought a notebook but they didn't mention it was a purchase with purchase.
contreasjun27
post Aug 9 2008, 10:57 PM

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visit Lowyat today...
dam this bag cost almost RM 300 in thundermatch hypermarket man
WTF...

i was pretty interested but duno if the quality really good or not since got ppl already complain about it now
shymx
post Aug 10 2008, 04:24 AM

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Thundermatch really sark at their service lor . Since i`ve have a case already with em , i never wanna go there again
jamezco
post Aug 10 2008, 12:34 PM

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go for crumpler ... I've been using it for 3 years now ... I bring it to college then uni then now work ... no problem ... other than it looks dirty only ... hehehe =)
Larrylow
post Aug 10 2008, 01:29 PM

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I got a file from Checker-Plate as a freegift from Pikom. LOL...
If you want to invest in a good quality bagpack, I recommend Targus!
airhead
post Aug 15 2008, 02:36 PM

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QUOTE(contreasjun27 @ Aug 9 2008, 10:57 PM)
visit Lowyat today...
dam this bag cost almost RM 300 in thundermatch hypermarket man
WTF...

i was pretty interested but duno if the quality really good or not since got ppl already complain about it now
*
I can attest to the original poster's problems since I had the same experience. The metal lining came out as shown in pics after less than 1 month and it too wrecked my shirt & pants!

And the contact number on their website...might as well speak to a wall.

AVOID THIS BAG!!! & warn your friends. (Yes, I'm pissed after paying RM290 for it! vmad.gif )


the golden sukuk
post Aug 15 2008, 02:41 PM

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i use deuter giga office.....
very good bag.....
its also rain-proof......
u can be use for laptop bag and hiking bag.....

cRazYee
post Aug 20 2008, 11:02 AM

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totaly agree! dont buy checkerplate

it's a idiot brand with poor quality + poor design engineering!

without laptop, it weights like a rock!

i really feel like local brand thing is really lousy.

i cant get their email add, cant give them feedback thru mail!
i hope the checkerplate representative is here to read about the review of their product


mckevin
post Aug 20 2008, 03:08 PM

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thats why i never trust local stuff.. i rather spend more to get a better one or spend nothing than buying a cheap stuff..
redtuna
post Aug 20 2008, 05:24 PM

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the website is quite impressive.. rclxms.gif

the cheapest for blowgun is around RM 250 which is rather expensive for locally made bag. shocking.gif

they claim u can fit everything except for kitchen sink + tearproof + made from 900d polyester

so, how come urs tear easily..maybe that one is pirated one..that's why they sell it to you

for onli 120..hohoh.. whistling.gif

I'm QQ
post Aug 23 2008, 02:34 AM

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QUOTE(tan1975 @ Aug 3 2008, 06:05 AM)
Guys,

Just a note to all who wanted to buy Checker Plate notebook/laptop bag. My advise is DO NOT to buy this brand as the built quality is shit and their dealer whom i  bought it from, Thunder Match Technology S/B based in Low Yat is giving me shit customer service as well.

Bought this bag (model: Blowgun) in Apr 2008 PC fair, within a month it is already broken (refer to pic 4) in the process its damaged my shirt as well. Accepted  new replacement bag, however it is broken again with the same problem within 1 month!!

Attempt to ask for an exchange to another brand, was flat out refused and given tons of excuses by Thunder Match.
*


Me too....Juz buy a Checker Plate brand last few month. Very very bad quality...Some more no price control. mad.gif vmad.gif sell half price in PC fair....shit la...i buy at normal price....what a stupid marketing plan..... vmad.gif
Haruji Sora
post Aug 29 2008, 01:43 PM

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Hmm it looks like a rip off from Crumpler's line of bag.

I got the original Crumpler, was quite expensive, but it has already lasted me a year+ without any trouble (except it looks dirty only)

Used it to travel for my project sites last time, went to Saud and Dubai so many times with it smile.gif

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