Which part of the bag that is damaged and somehow damage your property? I have been using this same bag for many months and so far it has been good. Maybe you should go back to CheckerPlate's mother company, the manufacturing company. I learn that their mother company is the Swan company making school bags. CheckerPlate is a brand for their new product.

They have a website to entertain enquiries and complaints. I suggest you head there. http://www.checker-plate.com/

I got the same one for RM80 from ASUS booth the last PC Fair earlier this year. My sis-in-law bought a notebook but they didn't mention it was a purchase with purchase.