QUOTE(tokdukun @ Sep 16 2015, 09:20 PM)
Dear all,
How is the after sales service of Samsung and Panasonic? I'm kinda looking into either brand's TL, a huge part of my consideration is after sales care.
I've had experienced Panasonic's after sale for fridge and vacuum cleaner, they're quite satisfactory and affordable parts too. Never tried Samsung's, but I always hear people say Korean parts very expensive. Really?
Another thing, my fridge and vacuum cleaners were old models, technology were simple. Nowadays I see all household products so advanced, both TL Samsung and Panasonic got bubble wash, inverter, some got steam, etc etc. That's nice, but I dunno now if Pana can still be cheap to take care
At least on paper, I feel Samsung's better, and if after sales service and parts cost similar like Pana, I'm tempted by Samsung.
Thanks is advance

Panasonic has their service center in each state.
While Samseng are direct sub out to local shops(Seremban confirmed)and always press their workmanship to minimum while charging more on this to end user. So the quality I won't say much.
If you want a piece of mind, Japanese brands are still the brand to go with. WM still Toshiba and Panasonic reliable, I never bother of them giving 20 years of warranty for motor, since it only can be used once.
But, if you don't want to use the WM for 1-2 months, then can always choose Korean brands.
And for WM, no need to go for inverter, wasting money since it only consume 50W of power lesser and may fail faster if you are using full load most of the time. Since inverter are using direct drive, fail means whole set needs to be changed while non inverter are using belt and this is the part that always fails and you need rm30-50 to change it.
Always check the back sticker on the power consumption, that's the actual power consumption.
Need fancy functions on your appliance, be prepared to waste money on repair. I'm a cheapskate, so still using the basic models that require minimum maintenance.