You hv to register to CGS-Cimb platform. But they would have sent u an email with the how to details.

I didn't even receive the email....on the migration.
when was it sent out ?

Email Date: 24 May 2019
Title: STRATEGIC PARTNERSHIP BETWEEN CIMB GROUP AND CHINA GALAXY SECURITIES IN RELATION TO THE CASH EQUITIES BUSINESS IN MALAYSIA
Extract content: This is to inform you that with effect from 1 July 2019 (“Effective Date”), Jupiter Securities Sdn Bhd (“JSSB”) will be renamed as CGS-CIMB Securities Sdn Bhd (“CGS-CIMB Securities”). CGS-CIMB Securities will be the operating platform for the Strategic Joint-Venture Partnership between CIMB Group and China Galaxy.



Email Date: 10 Jun 2019
Title: iTrade@Cimb System Walkthrough and Products Introduction
Extract content: We are pleased to invite you for a workshop entitled i*Trade@CIMBSystem Walkthrough by RetailProducts & Channels,organised by CIMB Investment Bank Berhad in Tropicana City,Petaling Jaya. Workshop details:-
Date
13th June 2019 (Thursday) 12pm~2:30pm
15th June 2019 (Saturday) 9:30am~12pm



Email Date: 12 Jun 2019
Title: IMPORTANT NOTICE - GTD & Next Day Orders to be Cancelled on Fri, 14 June 2019
Extract content: As part of the pre-migration system readiness, the outstanding GTD orders will become invalid on Friday (14th June 2019) from 4.30 pm onwards. As such we would like to strongly advise you to cancel any Good Till Date (GTD) orders & Next Day orders with validity beyond 14th June 2019 that you may have before 4.15PM on Friday (14th June 2019). Otherwise, our dealers or remisiers will initiate the cancellation of all your outstanding GTD & Next Day orders before 4.30PM on that Friday.



Email Date: 15 Jun 2019
Title: i*Trade@CIMB Registration
Extract content: Kindly take note that you may still access Jupiter Online trading platform for historical transaction and monthly statement records until 30 Sep 2019. However, trading on Jupiter Online platform will be discontinued effective 1 July 2019. In addition to that, i*Trade@CIMB will be renamed as CGS-CIMB iTrade effective 1 July 2019.



Email Date: 28 Jun 2019
Title: IMPORTANT NOTICE - GTD & Next Day Orders to be Cancelled on Fri, 28 June 2019
Extract content: Effective 1st July 2019, you would not longer able to trade via JupiterOnline.com.my. However, you can still login and view your Account Summary, Client Statement, Portfolio and Order History as at 28 June 2019.

Do you happen to know if the portfolio is migrated to the itrade platform?

My trust account money is there but portfolio shows empty.

Yes, whatever shares I hv in the old account appears to hv been migrated. I hv not tried trading yet.

This post has been edited by Cubalagi: Jul 1 2019, 05:28 PM

Thanks. Gotta call them in the morning then. They've closed for the day.

Just to confirm. It's under that green briefcase button labeled "Portfolio" right?

ok so apparently my account is missing.

This post has been edited by tbcheese: Jul 2 2019, 09:36 AM

What's the new Customer Care Hotline we can call ?

In this case, what should I do to migrate my Jupiter account to iTade CIMB?

Hello everyone

Can anyone here confirm that you have your account in JS migrated to CGS-CIMB itrade?

I have not received any email instructions. Tried to call JS helpdesk and CIMB itrade helpdesk. Nobody picks up both lines.
Wrote an email to clientservices.my@cgs-cimb.com and received no reply too.

You have to activate the new CGS-Cimb platform. Login name is still the same as the old Jupiter account. The email sent contained a password protected temporary password. You need that to register.

cylee32 , follow what Cubalagi explain.

if you cannot find the email on this temporary password, please contact CIMB IB's i*Trade@CIMB Customer Service Unit at +603 2635 6868 or email at itrade@cimb.com.

Thank you very much for everyone reply, appreciate a lot 😁

I didn't receive the email (with temp password)because I had register before on i*Trade. Didn't know I did previously

After multiple calls unanswered to 03-26356868, I managed to talk to the CS agent.
Once I've sorted my "original username" and reset the password. my Jupiter Portfolio & Trust money was activated after 24 hours.I receive an sms once the Trading Account is active)

This post has been edited by ronnie: Jul 4 2019, 09:56 AM

i'm stuck.... couldn't connect to CS agent at all.
After reset, it prompt me for trading pin. i don't have a trading pin leh.
Man this CGS damn sux!

Trading Pin was in the email they sent with the password.

Do we know the brokerage fee for i*Trade ?
Still waiting for call back from Agent...

for cash upfront account, which account to transfer to? can't seem to find it on CGS

anyone manage to call the csutomer service #? been trying for days but no one picking up the phone!!

Jupiter Securities no more... now taking over by CGS-CIMB

u can email to them too