want to ask opnion. recently in my bulk order.
i had collect the customers orders before order from supplier.
to prevent the forumers FFK, collect the deposit is common thing to do.

but in the end, the forumers fail to complete the deal with reason.
"no extra money","not need it at the moment"
and they asking for refund the deposit..

so should i refund them ? if i should refund them, so what for i need collect the deposit money at 1st place ?
weird la.. maybe economic not good this few months, more than 3 forumers asking for refund deposit recently.haha

there is no reason for you to refund the deposit, unless you got no stock for them

the definition of deposit :

A partial payment made at the time of purchase; the balance to be paid later; a payment given as a guarantee that an obligation will be met.

source : http://dictionary.reference.com/

how can one just pull-off the deal and take back their deposit earlier just because of their silly reason . my suggestion is that unless they have a strong and valid reason , you may consider to return their deposit .

deposit are upfront payment that usually requested by seller so that they will have less risk that buyer will pull-off the deal and also cover part of the item cost incase buyer really does cancel the deal . may i ask for the link for this case ?

This post has been edited by darknessz: May 13 2008, 08:06 PM

Can u post ur link?

In "terms & condition", do u stated that "deposit is not refundable"?

in my sales thread already mention very clear.
deposit is needed before COD to avoid FFK.
if they FFK,i got the right to keep the deposit.

Well... If there's another willing buyer why don't make the new buyer pay depo and refund the old FFK buyer? Or ask the old FFK buyer to get a new buyer himself =) Refund is a nono

then, u shuld keep da deposit..

it is simple as this..

u got to public toilet.. u pay 20cents
u go in.. then all the sudden, u change u mind not to use it..
can u claim ur 20cents back?

This post has been edited by bornd: May 13 2008, 08:26 PM

STRICTLY NO REFUND, if refund what's the use of deposit?

No dispute involved, thread moved to Trade Zone Resource Centre

As I'm A Seller..

Yes. Deposit Is Unrefundable.. This Is Comment Sense..

But, Buyer Can Try To Request For Refund. Buyer Have The Right Too. But Buyer Can't Blame The Seller If The Request Rejected By Seller..


Depend On My Boss zhen^wei Want To Refund Or Not

This post has been edited by SeaMonster: May 13 2008, 10:33 PM

ya deposit is like a jaminan for sellers

deposit is not refundable for me.

In my opinion, deposit should not be refundable, but if the buyer kindly requested, and you're not at lost with the refund, then here are the choices, you either play kind and refund him, or, you insist to not refund and fed up with him, and probably lost a potential future customer(may even gain a hater ).

However, if you're bearing a loss when you refund, say, the item is already in your hands and no one picking, then it is strictly no-refund, explain to the buyer nicely. But after all, it depends on how you wish to do it, just my two cents.

This post has been edited by Kellicros: May 13 2008, 11:42 PM

LOL.. doesnt reli resemble this situation but i can see the relevance.. xD

i wud say.. dont refund.. cos deposits are paid in case of las minute back outs.. which is what this is.. the buyer should have known better.. only way wud be for the buyer to find a replacement.. unless ur about to rugi a HUGE sum.. then faster go find someone..

You may try to give him / her back for half from that deposit. But you have the rights to not refund to him / her about the deposit.

so what is there to argue?

STATED already.

Terms amd conditions must be stated very clearly and then just follow it la.

Res Ipsa Loquitur = Let the buyer beware

http://en.wikipedia.org/wiki/Res_ipsa_loquitur

In my opinion, in good faith, you should refund if someother buyer willing to buy the product.

Deposit is to avoid any loss to the seller and if replacement buyer can be found, no harm refunding.

And deposit is not a way to make profit.

This post has been edited by hari: May 15 2008, 01:03 PM

try talk nicely to the buyer, refund to him if he can find another buyer.

obviously he's not making profit from deposit. Maybe it can only cover all or part of the cost to get those item.

EXAMPLE
If a buyer buy something at RM500 and pay deposit RM100 for it and than he changed his mind for whatever reason, the seller have to find other buyer. If the seller manage to find another buyer and sell it at RM500, he is making aditional profit of RM100 by not refunding. This is not right - profiting from other misfortune.

In the situation where he only manage to sell at RM450, it is ok to refund only RM50.

1st. deposit is required in bulk order to prevent the customers cancel the order last minutes because the stock is ordered by the sellers from suppliers after gather MOQ/ sales target

so, if the deposit can refund to customr, then wat for wew need to collet the deposit at 1st place ?

Terms and conditions apply. You are not forced to buy... You are not cheated to buy.

Try buying a shoplot or some expensive assets and pay 10% RM100,000 as a non-refundable deposits and later try canceling the S&P agreement.... Once you cancel the S&P... you get NOTHING BACK!!! I have seen so many cases. Dont play play orrr...

THIS IS... THE REAL WORLD.


RES-IPSA LOQUITUR = this is the foundation of ALL commercial trades. Once you agree to the terms and conditions, there can be NO DISPUTE.

There is 2 types of deposit
Refundable deposit and non-refundable deposit

If the seller have stated non-refundable deposit, then u or any authority don't have the rights to re-claim back the deposit.

It's easy as ABC, why still argue whether it's right or wrong to collect non-refundable deposit??

Closed the thread plzz..?

Back to earlier question: Why you need deposit? For the seller - to cover any lost might occur if the buyer ffk. If the seller still can sell the product, why you need to keep deposit? BONUS?

Internet business is about establising good reputation. Not just timely delivery, good-priced product, etc but also being considerate to buyer.

Just my opinion.

---

Added on May 15, 2008, 4:18 pmWhy? This topic sensitive to you?

TS ask for opinion.

---

Added on May 15, 2008, 4:23 pmI really dont understand this phrase.

There are right and wrong happening in this world. Accept the right and reject the wrong not both.


This post has been edited by hari: May 15 2008, 04:23 PM

bulk order is gather the customer order then make order to suplier to get the stock. and distribute to customers..

so let say 1 customer is pull out from bulk order and ask for the refund back deposit.. so .. who make loss ?

i am here not just because of RM50, i just want to warn other foumers when u buy from bulk order. dont simply cancel the deal at last minute and wat we call tat FFK.

in my previous bulk order for WD500GB hdd, in bulk list which consist 10 forumers, 8 out of 10 forumers ffk in last minute or on the day when COD, ffk case serious right? I saw alot of buyers complaint the sellers like Davis case, ad others. but we also have to right to complaint the buyers behavior - FFK culture.

Hari, i just ask for opnion. cool down.

If the bulk cannot be completed because of FFK, different story lah.

My Point Of View..

Nothing To Argue Or Discuss...

Easy, Why Deposit Needed ? It's The Answer Already..
Somemore TS Stated he Term & Condition Very Clear

Argue What? Discuss What?

He Have The Right, And All PPl Have The Right Not To Refund

* My Point Of View

This post has been edited by SeaMonster: May 15 2008, 05:23 PM

it is depends on u. if u want to refund can, not refund oso reasonable but nxt time pls mention that it is non-refundable.

you can say if u ask for refund 25% will be taken.