want to ask opnion. recently in my bulk order.
i had collect the customers orders before order from supplier.
to prevent the forumers FFK, collect the deposit is common thing to do.

but in the end, the forumers fail to complete the deal with reason.
"no extra money","not need it at the moment"
and they asking for refund the deposit..

so should i refund them ? if i should refund them, so what for i need collect the deposit money at 1st place ?
weird la.. maybe economic not good this few months, more than 3 forumers asking for refund deposit recently.haha

there is no reason for you to refund the deposit, unless you got no stock for them

the definition of deposit :

A partial payment made at the time of purchase; the balance to be paid later; a payment given as a guarantee that an obligation will be met.

source : http://dictionary.reference.com/

how can one just pull-off the deal and take back their deposit earlier just because of their silly reason . my suggestion is that unless they have a strong and valid reason , you may consider to return their deposit .

deposit are upfront payment that usually requested by seller so that they will have less risk that buyer will pull-off the deal and also cover part of the item cost incase buyer really does cancel the deal . may i ask for the link for this case ?

This post has been edited by darknessz: May 13 2008, 08:06 PM

Can u post ur link?

In "terms & condition", do u stated that "deposit is not refundable"?

in my sales thread already mention very clear.
deposit is needed before COD to avoid FFK.
if they FFK,i got the right to keep the deposit.

Well... If there's another willing buyer why don't make the new buyer pay depo and refund the old FFK buyer? Or ask the old FFK buyer to get a new buyer himself =) Refund is a nono

then, u shuld keep da deposit..

it is simple as this..

u got to public toilet.. u pay 20cents
u go in.. then all the sudden, u change u mind not to use it..
can u claim ur 20cents back?

This post has been edited by bornd: May 13 2008, 08:26 PM

STRICTLY NO REFUND, if refund what's the use of deposit?

No dispute involved, thread moved to Trade Zone Resource Centre

As I'm A Seller..

Yes. Deposit Is Unrefundable.. This Is Comment Sense..

But, Buyer Can Try To Request For Refund. Buyer Have The Right Too. But Buyer Can't Blame The Seller If The Request Rejected By Seller..


Depend On My Boss zhen^wei Want To Refund Or Not

This post has been edited by SeaMonster: May 13 2008, 10:33 PM

ya deposit is like a jaminan for sellers

deposit is not refundable for me.

In my opinion, deposit should not be refundable, but if the buyer kindly requested, and you're not at lost with the refund, then here are the choices, you either play kind and refund him, or, you insist to not refund and fed up with him, and probably lost a potential future customer(may even gain a hater ).

However, if you're bearing a loss when you refund, say, the item is already in your hands and no one picking, then it is strictly no-refund, explain to the buyer nicely. But after all, it depends on how you wish to do it, just my two cents.

This post has been edited by Kellicros: May 13 2008, 11:42 PM

LOL.. doesnt reli resemble this situation but i can see the relevance.. xD

i wud say.. dont refund.. cos deposits are paid in case of las minute back outs.. which is what this is.. the buyer should have known better.. only way wud be for the buyer to find a replacement.. unless ur about to rugi a HUGE sum.. then faster go find someone..

You may try to give him / her back for half from that deposit. But you have the rights to not refund to him / her about the deposit.

so what is there to argue?

STATED already.

Terms amd conditions must be stated very clearly and then just follow it la.

Res Ipsa Loquitur = Let the buyer beware

http://en.wikipedia.org/wiki/Res_ipsa_loquitur

In my opinion, in good faith, you should refund if someother buyer willing to buy the product.

Deposit is to avoid any loss to the seller and if replacement buyer can be found, no harm refunding.

And deposit is not a way to make profit.

This post has been edited by hari: May 15 2008, 01:03 PM

try talk nicely to the buyer, refund to him if he can find another buyer.

obviously he's not making profit from deposit. Maybe it can only cover all or part of the cost to get those item.