i would personally rate poslaju at 4 out of 5.
yes their customer service sucks but still u get ur stuff delivered at a cheap price and fast.

p/s: i receive my skynet tracking no. last tuesday and the parcel from jb came yesterday after calling 5 times to skynet branch which is just opposite my house(where the parcel reach).

not true, the poslaju pickup van will come and collect at those telco n post every working day at 3pm, thus no delay in sorting or whatsoever.
and i repeat, most pos office cutoff time is 3pm. 6pm is a big no no.

my statement is based on my experienced. The seller post my item at tnp at 2pm. Then i track the tracking number, it only reach post office main branch at 6pm next day before they start the delivery. Your statement is based on what?

i think diff state have diff time ba. Cuz i live at sabah, the Post Man will come collect mails and etc on 12.30pm and bring it to the main. But mostly the van will go collect on every branch of Pos Malaysia at my area, i dunno if at kampung got or not lar. I live in the city.

Try to understand the system bro.
Your seller send at 2pm, the van usually come and collect at pos mini/pos office/ telco n post around 3pm(differs depending on your location).
Then the van will bring all the stuff to the main Post office to be scanned into the tracking system on the same day.
Of course u may go and ask the telco n pos/pos mini what is their cutoff time, as rural areas cutoff time is earlier. That will clarify things up.
Don't boast your experience, i send parcels through poslaju everyday.

mr lhongwuh, i never boast just sharing my experience. It's the first time the delay happened to me as previously i had no such problem with main post office site. I'm here looking for something to justify the delay. And based on my experienced and other people's, it is safe to say pickup time at some agent are different from others. Go direct to main site to avoid delay.

hmm, my experience with pos laju is 100% satisfy, if my seller send today, the next day confirm receive , they are more secure too, in Kuching, the pos laju guys always ask for my I.C, when I ask them why need so much hassle since I need run back to grab my I.C, they told me last time they lost lot of parcel due to people who get the parcel aren't the receiver.

No ned sign or anything, juz give them your I.C then u got your parcel. I love it.

hey guys, here to share my experiences dealing with Poslaju so far.

If I'm late to post before the cut off time, I will go to PO at Bangsar. I remembered once it's already 8pm, and the van is outside waiting to collect all the parcels. Finally, I managed to post it out, and status even already updated at night later. hmm..I wonder it's really efficient and friendly staff at there too! But if the van already came before I reached there, they will tell me that it's over the cut off time, and my parcels will only process tomorrow.

And 1-2 months ago, I registered my company for an account. I'm not able to reach any Main Post Office to sign up or fill out those documents. So a very friendly officer from the HQ, emailed and helped me step by step all the while, sent me those documents via Poslaju. My company Borang 9, 24, 49 (can't remember), I/C, Company Registration Certificate are needed in the procedure. I post back to him via Poslaju, and he helped to register and done!

Few days later, I received a lot of PL1A forms (which we used to fill out the shipping details on), company name and address already printed on all of those forms. Also those forms that needed during courier pickup, plastic flyers with different sizes.
But I didn't asked to pay any deposit or something...hmm?? They also never provide the T&C sheets to open an account. @@

Then I started to call and request for courier pick up whenever I have parcels to post out.
But one thing that I found it's really inconvenient to me is, when pick up, the Postman just paste the PL1A form on parcel, and sign, and he left. That's it. I can't even know how heavy is my parcel, and how much postage does it costed. The invoice will only send to my house every month. But I need to know it so that I can collect the correct amount of shipping fee from clients...>,<

Once I asked the Postman, is it possible that I can know the shipping fee and weight. He said they memang don't help on weighing, if I want to know how heavy it is, then I have to weigh it myself at home. @@

But if your parcel is slightly bigger, then postman will help to weigh as there's a scale inside the van actually @@.

So I don't think there's weight or shipping cost written on the PL1A form when received by the recipient since the form will be sealed on the parcel on the spot during pickup... *headache*

One question here is, i know every pickup is free if we have an account. But is the shipping rate still the same? Will it be cheaper for those who have an account?

Thanks!

With an account with pos laju, you will get 10% discounts off normal rate.

For the pick up service, they don't help you to weigh the parcel. You have to weigh it on your own

TQ NahNat and askar perang!! ^^

This post has been edited by Yulina: Sep 7 2010, 02:42 AM

PosLaju... I'm ALSO Really disappointed with their service. Never delivered my Credit Card but claimed that they did, but there was absolutely no notifications whatsoever that said they did (The "Sorry, we missed you" card or something). Tried to call to re-arrange a re-delivery, not only did it take forever to reach a living breathing human being, but they did not re-deliver either .. BAD SERVICES !!!!!!

for me POSLAJU is the best courier service
every time my item has arrived they will call me in the morning.