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 My nightmare with UMW Toyota Malaysia

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rstusa
post Mar 29 2010, 12:37 PM

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QUOTE(michael9413 @ Mar 29 2010, 01:19 PM)
well bro hard to tell u coz outside got a lot of imitation product... if you wan u can buy at SC and change at outside... the changing labour for outside is around RM15~RM25 hard to say... u can ask how much is the labour and also the part price from Toyota... call them also can... for me i'll stick to Ori coz Akebono set is lasting and they are producing less dust... smile.gif i'd change to after market once the dust is quite a lot, although the performance is not bad... my Ori brake pad last me about 60+km for the front and about 80k km for the rear set... actually u can do a lil more but when they advice to change i change only... BTW the front pad i had changed into others already but the rear is use Ori... i'll go abck to Ori any time coz it is lasting and less brake dust/powder produce...
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So the service advisor advise me to change that RM300++ rear brake pads is Akebono set?
michael9413
post Mar 29 2010, 01:39 PM

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most probably/Should be.. which SC are you going??? those franchise SC or own by UMW toyota???
cos i know UMW only with Original only but some of the Franchise SC still have old stock where they have 2 kind Local vs Japan... i asked a few UMW SC already all they say is those Local they receive quite a number of complaints so they did not sell already... smile.gif
rstusa
post Mar 29 2010, 02:48 PM

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I'm in UMW Seremban SC. Later I'll ask whether the brake pads set is Akebono set.
michael9413
post Mar 29 2010, 03:04 PM

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yea... if it is a UMW branch service center should be ok... franchise Service Center i'll ask a lil more in depth...
hungryguy
post Aug 9 2010, 10:55 AM

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I am currently using a HILUX n facing ***** problem whe toyota. After few complaint end in and out finally i giv up to complaint at TOYOTA malaysia.

My problem is after i changing my clutch set(cover, disc n bearing), my car power feel weaker than my old set which the disc is nearly finish n the cover is having burn mark on it. But u all know where the new set made of? INDONESIA... n they claim its original n same performance as the original parts.

I do complaint till the US web but they dont layan my issue but they do get me some JPN detail. But without email there. Or the Advanza bro can call the JPN HQ n ask for a email? (sorry forgot ur name)

Toyota Motor Corporation
1-23-22 Izumi Higashi-Ku
Nagoya, Japan
011-81-052-952-2111
011-81-052-952-4901 (FAX)
http://www.toyota.co.jp/


This the toyota HQ details. Hope it might help...

N for the bro who wan to change the original set of brake pad....take my advise... forget about UMW... u can always get the original part from UMW authorize part dealer. N it is much cheaper compare to u buy in The service center. I do ask about my clutch there n i only found out about all this. If u wan to know about just ask here. I will answer u, n there is more stupid parts in toyota Sc n i never trust them now!!!

Toyota really sucks... i mean the ppl work in the SC!!!
koktsin
post Oct 28 2010, 12:15 PM

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I am facing the same problem with Toyota (Alor Setar Branch). I told them that my engine has funny noise and the repair bill rolls from few hundred to an unbelievable amount of RM11,700++. BTW, I drive a VIOS and it is less than 2 years.

I have already bought this matter to the Tribunal for Consumer Claims (TTPM) and pending for the decision. I will keep everyone posted on the result.


ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU 808, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada tarikh 17hb September 2010 untuk diservis. Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota.........

http://www.users.on.net/koktsin/toyota.pdf



Attached File(s)
Attached File  toyota.pdf ( 53.99k ) Number of downloads: 62
SUSkevin23
post Oct 28 2010, 01:57 PM

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QUOTE(koktsin @ Oct 28 2010, 12:15 PM)
I am facing the same problem with Toyota (Alor Setar Branch). I told them that my engine has funny noise and the repair bill rolls from few hundred to an unbelievable amount of RM11,700++. BTW, I drive a VIOS and it is less than 2 years.

I have already bought this matter to the Tribunal for Consumer Claims (TTPM) and pending for the decision. I will keep everyone posted on the result.
ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU 808, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada tarikh 17hb September 2010 untuk diservis.  Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota.........

http://www.users.on.net/koktsin/toyota.pdf
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Hie ,mind to explain in more detail the funny noise that you are experiencing?
Ken
post Oct 28 2010, 02:23 PM

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QUOTE(koktsin @ Oct 28 2010, 12:15 PM)
I am facing the same problem with Toyota (Alor Setar Branch). I told them that my engine has funny noise and the repair bill rolls from few hundred to an unbelievable amount of RM11,700++. BTW, I drive a VIOS and it is less than 2 years.

I have already bought this matter to the Tribunal for Consumer Claims (TTPM) and pending for the decision. I will keep everyone posted on the result.
ADUAN TERHADAP TOYOTA SERVICE CENTRE ALOR STAR

Merujuk kepada perkara diatas, pada tarikh 15hb September 2010, saya telah pergi ke pusat service centre Toyota untuk membuat servis kereta kepunyaan anak perempuan saya, yang bernombor KCU 808, jenis Toyota Vios 1.5G (kereta ini didaftar pada tarikh 31hb Disember 2007) dan diberitahu bahawa kereta tersebut perlu diserahkan pada tarikh 17hb September 2010 untuk diservis.  Pada masa itu saya memberitahu pihak berkenaan bahawa kereta tersebut mempunyai bunyi yang kasar semasa dipandu dan meminta pihak berkenaan memeriksa kereta tersebut dan menukarkan alat ganti yang sepatutnya mengikut jadual yang telah disediakan oleh pihak Toyota.........

http://www.users.on.net/koktsin/toyota.pdf
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Why the service advisor doesn't call you first and tell you what is the faulty part and estimated cost?


lalachong
post Oct 28 2010, 03:17 PM

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read his attachment.... but i am confused on the 2 years warranty... doesn't it mean that it is already over?
SUSprototype_x0
post Oct 28 2010, 04:58 PM

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QUOTE(Ken @ Oct 28 2010, 02:23 PM)
Why the service advisor doesn't call you first and tell you what is the faulty part and estimated cost?
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i wonder the same thing too.. by right they should let u know the estimated cost and also what they will do/parts that will be replaced.


jacktan1888
post Nov 15 2010, 12:41 AM

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any member who want pro car mechanic pm me. he is in northern region.
SUSTham
post Nov 15 2010, 01:32 AM

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http://www.consumer.org.my/complaints/prod...all-tales-part1

http://www.consumer.org.my/complaints/prod...all-tales-part2





Mr.Dark Angel
post Jan 4 2011, 10:11 PM

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hahahaha...mmg toyota suck.....hehehe....better u pakai nissan or mitsubishi lor...if u have xtra money pick a honda lor.....in general i prefer Mitsubishi....hohohoho best car in world....becoz mitsubishi is cheap maa...n senang mau cari spare part....
taylorskaki
post Aug 25 2011, 11:54 AM

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Hahaha.. Now who say naza sucks?? Naza is better than Toyota...
turbocharged
post Aug 25 2011, 03:15 PM

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aiyo, VIos J still pwned inspira la.

*Sarcasm*
taylorskaki
post Aug 25 2011, 05:35 PM

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QUOTE(turbocharged @ Aug 25 2011, 03:15 PM)
aiyo, VIos J still pwned inspira la.

*Sarcasm*
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Yeah.. Vios can pwned beemer and merc oso.. haha rclxms.gif rclxms.gif
skyblas
post Aug 25 2011, 06:22 PM

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period...toyota under 100k car cannot buy one, lousy quality...after i use avanza for 4 years wont buy toyota again except for estima cuz really disappointed...my car go over 100kmh also will sway left and right...totally not stable, my proton saga also more stable. After change to grand livina, never look back, the car so much more better then any toyota mpv and of cuz i have test driven the innova, eventhough space is bigger and higher but driving feel still not as good...be mindful i am not being bias, its the fact and you all know it...the stupid lorry platform really kns
EyraYus
post Aug 26 2011, 12:01 PM

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well, maybe it depends, the only under 100k Toyota I`ve own is the Hilux. after 3 years, its still the best car (in term of maintenance, nothing broke down) in my house which consist a City, Civic FD and a Merc. Only gone for alignment recalibration once(the City and Civic stock suspension are a problem in our road). the stock tire still keeping the pressure well after a month, no pressure drop. nothing fall apart (the same cannot be said about the Civic and City). oh yeah, after the warranty period, I never been to the SC anymore. very expensive service there. brake pad for RM300????? good luck paying for that overpriced piece of metal. but no doubt Toyota Selayang SC is the best SC I ever visit, Honda SC are nothing compared to it.

But, driven a friend Vios for a few time, I think the City is still better.
super macgyver
post Feb 15 2012, 06:03 PM

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deleted, got it aldy

This post has been edited by super macgyver: Feb 15 2012, 06:11 PM
DemonKnight
post Jun 11 2012, 11:00 PM

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settled or not?

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