hey guys..which service centre u guys recommend?..i read from the tread in about Subang Jaya service centre is a nightmare....the guy car kena scratch plus tool box stolen....
is Section 19 PJ ok?

This post has been edited by changshen: May 10 2008, 01:25 PM

visit few temple b4 u visit them

wah really that bad ar....habis man...what happen to UMW....

I had the same problem with the camry i have..also like u bring here and there cant fix..so at last wrote a letter to umw toyota japan hq and hq toyota malaysia..then the exect. of the customer relations came n meet me in the service center at last settle..is was the problem with the suspension wrong positioning..even toyota hq japan wrote a letter to hq malaysia to follow up

if you dun mind...may be you can post the Toyota Japan HQ email here?...so everytime got complain we forward straight there...just to let Japan side know that Malaysian HQ is not doing their job....perhaps can improve the service here which everyone wants it to be improve....

wow, that really took my time a lot to read all of this...
but, TS what u can do more?

if it's happend to me, it's a really bad luck la... for many years i really not liked toyota much (maybe that personal things) but urs r different story, which it's about thier attitude n customer service quality...

HOW COME THIER CUSTOMER SERVICE REALLY2 BAD?
if they mess with wrong person (eg like anak Dato etc), then they learn the lesson for thier entire life la....
really, this kind of prob, need to bring up at FRONT PAGE NEWSPAPER, then the whole UMW TOYOTA open thier eyes more often then...
never thought that UMW became like this lowly standard...

IF u r best friend to MB la kan, this thing will settle like rocket speed...
if not, it became like now la... where else more...

but really respect ur patient in fighting with them, u really work hard for yourself...

but, u try many place SC also thier attitude are all the same, THAT's MAKE ME ANGRY A LOT....
huh, dunno la what to say more...

This post has been edited by amad108: May 11 2008, 10:48 AM

y not cc email complaint
at ceo toyota...

try to report PIAM

UMW over the years becoming more arrogant, service center also charge so expensive

i tried emailling UMW before for my absorber defect after the local SC keep shut me up for me changing tyre, rims and it is "NORMAL PROBLEM" crap and i got a prompt response from them (HQ) and got it fixed in less than 1 month. But that was around 3 years ago

This post has been edited by Intrigue: May 17 2008, 08:27 AM

i had sent 3 letter to fujio san but no reply till today...

i also sent 3 letter to mr. kuah, same result no reply...

do you hv his personal email?

if the SC would've told me that it is a "normal problem" i'd screw him upside down on the spot and i'll ask him to sign his big name stating that it is a normal problem so i can put it on the news paper.

I am TOYOTA VIOS S-Pec Owner from Malaysia. I bought my car 3 months ago, it happended below matter of your customer service centre in Malaysia, BANDAR PUCHONG JAYA BRANCH. UMW Toyota services is not doing any good job

I sent my car to Malaysia Servcie Centre (Puchong Jaya Branch) for routine service on 22nd May2008. After i paid for the service fees, I realised that both of the left hand side doors get hit and scratched. None of the technician want to admit who is the one hit my car. The customer service executive named Jeremy told me that they had take the picture and report to their manager. Jeremy informed me that they need to check the CCTV to find out who is the one bang my car.

The next day I went to Customer Service Centre again, Customer Service Executive named Andy informed me that they cannot find out who is the one hit my car from CCTV. Andy said his manager is not around and will be back on Monday 26th May 2008. WHY THEY KEEPS ON DELAY MY PROBLEM??THIS IS CALLED CUSTOMER SERVICE??? I am very unhappy and disspointed with your service centre that keeps on delay my issue. I hope that Toyota Head Office can settle my case AS SOON AS POSSIBLE.


this is my complaint letter , very very tulan

This post has been edited by nicoleshong: May 24 2008, 04:17 AM

when things happen, their manager always go meeting

UMW likely pays quite a good amount of money to make sure such articles don't appear in the newspaper, or gets buried deep within one . Plenty of Toyota vehicles have caught fire for example, you don't see them though .

Reply from TMC



Reply = no reply

That is just that no action has been taken

I never had any faith in asian made cars even a honda.
Sorry to be so bias but I'm conti all the way, even if it's a second hand, the quality are a league much better.

People who say japanese car are superior have no clue to what they're saying.

TS if I were you, sell the crappy jap car and get a good working conti car.

It is not superior, just that Jap car's engine has better tolerances, could take up more beating and requires lesser maintenance.

But for customer service, Malaysia really...

This remind me of my Swiss friend writing complain letter to Swiss (watch) HQ to complain Malaysia Swiss shop (KLCC) vs Dubai Swiss shop about Swiss watch service/repair.

This post has been edited by dstl1128: May 30 2008, 11:18 AM

it's not about where the car was made or who are the makers. it's the damn mentality of malaysian SC's. i have 1 BMW and a Merc at home, and believe me you i've hard my fair share of lousy services from them as well.

classic example:

BMW 320i E90. car jerks every other morning. sometimes, the engine even dies off. brought to AutoBavaria at glenmarie, SA told me that it's "normal". i showed him a middle finger and told him if i knew BMW was like this, i wouldn't even wanna own a BMW.

one of my neighbours is an MD in Ingress auto, so i send the car to Ingress auto at sg penchala, and they solved the problem. some sensor kong-ed. replaced it and car is running fine now.

It's always the mentality of people, so Malaysia is damn boleh in this case