The 1st worse impression college on customer service DESPARK
Im a working adult which was interested to studying part time on an automotive courses and trying to send an enquiry through the college website (enquiry column). And in the email I asked them two question only. 1) Do you have any part-time diploma course? 2)Do u have any branch at PJ area. Few hour later, a ladies from that college using h/p replying me through calling my h/p and didn’t mentioned who she are and where are she from…asking hundred question like she are the investigator/police…the conversation as below:
Despark: Hello, you are xxx rite…why are u interested to study in automotive?
Me: May I know who are you and where are you calling from..
Despark: Oh..why? Are you sending out a lot of enquiry?
Me: How I know who are u, as u didn’t tell me who u are. (what the f***, u calling me without introducing yourself and u wanna to talk shit)
Despark: U send us an email regarding u r interested on our courses rite. Can I know how old are you?
Me: Im xx
Despark: Can I know what are you doing now (job)?
Me: Im a xxxxx
Despark: Mind to tell me what company name u r working now.
Me: My company xxxxx, so do your college provide any part time courses????
Despark: Where are your company? Why do u want to take this diploma course, In fact do u take any SKM before?…
Me: In xxxx, No, im asking u do u have any part-time diploma courses.
Despark: Oh yeah we do have, can I know how do u know us?
Me: Hello...b4 im taking any courses for sure I will doing research, comparison and getting information on all school, so of course I know your college.

(she tought im from the jungle, commonlah now is 2009…internetlah, still asking a lot of stupid question…I guess she must be a 50yrs old college taukeh soh).
Despark: So maybe u can pay a visit to our college, u can cal our course consultant b4 u come.
Me: Yeah, can I have the address of your college.
Despark: OK I will sms u the address later.(1.00pm)
Until 12hours later I still didn’t receive any sms…I guess this college must be hired someone who worked in CHINAMEN company before…I will never step in and never recommended anyone to study in this DESPARK college and to the college please remember there are not only 1 automotive college in Malaysia!!! Don’t treat your customer like An offender!!!