First experience with HLeBroking's foreign exchange platform went down the drain.

It keeps giving me silly reason that it's unable to process my order due to sector suspended. Called the toll free & the broker's first attempt failed until he changed to "another system". I don't really enjoy calling the broker every time I want to place an order but I'm not sure if this issue is unique only to HLeBroking or other local brokerages as well.

Nothing to be sorry about. Foreign exchange = exchanges outside of Malaysia such as NYSE / NASDAQ & others. Local exchange = Bursa / KLSE.

Oops... my bad. I can now see the ambiguity in my previous post. My apologies.

I'm not sure exactly what he meant but I believe those trading desk guys have another platform to place their orders since it's not possible to do so via their IRISS platform.

He gave me online rate since he wasn't sure what went wrong with my trading account. However, now that they've informed me that IRISS is not able to accommodate ARCA stocks, the next time I wanna sell my DWTI, I've to call the trading desk guys again with offline rate.

I think I'll stick with KLSE for HLeB & will migrate to offshore brokerage for NYSE.

So you're getting offline rate for the ARCA stocks right?

I think this is an disadvantage to HLeB clients since CIMB is able to trade ARCA stocks online.

Noted. My back-and-forth emails to Jessica from HLeB ended up with the conclusion that HLeB can only accommodate certain ARCA stocks, in which they can help you activate them for online trade should you inform them prior to the trade (your scenario).

Unfortunately, some ARCA stocks can't be done the same way & the only option is to trade them offline (my scenario).

I'm a newbie myself.

Anyway, long story short, some of the ETF / ETN that I'm interested in happen to be categorized under ARCA & HLeB doesn't seem to have full accessibility on them.

I think these 2 links below can explain ARCA better:
http://en.wikipedia.org/wiki/NYSE_Arca
https://www.nyse.com/markets/nyse-arca

My bad for the ambiguity. It's the experience that I was referring to.

Just tested. Logged in just fine. What browser are you on?

Try Chrome & see? I don't have IE9 to test since it's pretty old.

Certain menu function doesn't work such as Live Portfolio Inquiry.

If I may ask, TDA Asia? If yes, did HLeBroking agreed to facilitate your USD witdrawal directly to TDA Asia?

I see. Any recommendation on favourable FCA among all the banks in Malaysia? I looked through a few of them such as Maybank & HSBC but the T&C seems to discourage short term "parking" purpose.

Define "easy"? Been using it for a couple years & I don't think it's any different compared to the other brokerages out there.