Hi guys, I got some serious issue regarding credit card transaction which need more information on it. I work on some sort of retail shop, and one day my colleague doing credit card transaction with a customer which require credit card pin verification. After the customer key in the pin and the transaction is approve, we as usual asked the customer to sign on it. But the customer insist not to sign on it because he say he already key in the pin. Our credit card merchant is the big fat black colour 1 which able to see how much credit card roll u left, like giant supermarket 1. Because last time got such case happen b4, our account department wont give a damm. But this time they say it needs customer signature and asked my colleague to pay for it because failed in getting the signature. Even though on the slip already have the words, "pin verification completed".
So those who working in credit card department or bank, please explain to me. Did the signature require? Last time they inform us no need 1 and now different story. And some other question, during entering the pin, if the pin entered wrong, will the card be decline? or the transaction still will be approve with the words "pin verification completed" ? Because only the card holder know the pin. So whoever know the detail please clarify this. We juz working according to the procedure that given.

This post has been edited by hpares: Dec 24 2007, 10:56 PM

Erm i think so i ask the right question. It is not a ATM maybankard. It is visa or master, i cant recall it is visa or master, debit or credit. All i know is it is not ATMmaybank, amex or diners. But definetely got visa or master word on the card. I come across this type of card alot times. If customer insist not to sign on it, we wont force them. But now my damm account department say different story. And my stupid new manager which dunno to speak english properly, know nothing bout it and only know to ask my colleague to pay. If with previous manager, no such issue will come out.