|
Think thrice before opt the Aramex as transportation partner.
Aramex is the worst and terrible delivery services. There were many negative review about this company. As you may read through the comments and feedback from their Facebook pages.
First, they took a week for the item to reach the receiver hand with the endless call from customer over and over again in order to push them for sending the goods to receiver. It is so inefficient compare to their competitor that it only take 2 days for the item to arrive in the hand of receiver (With same starting point of country and same receiver point of country).
Second, they did exposed the personal detail of receiver at their shipment webpage without the consent of receiver.
While the receiver had request the Aramex to removed (sensitive info) it from their websites, the receiver did encounter the UNPROFESSIONAL, INEFFICIENCY, IRRESPONSIBLE, ARROGANT AND INACTIVE staff's attitude even though the effort for the receiver to send over the email and many called were made to them.
The staffs was keep given empty promised over and over again from what they had promised. They did promised will resolve the issue by the end of the day and at the end, the staff went back home without taking any prompt action or replied to resolve the issue requested. Some more, the staffs also did promised will give a replied to the receiver by the next day at 11am, however, they did not keep the promised too.
With their arrogant and rude attitude of staff that don't mind their reputation of company, their supervisor who named Hirmaa told the receiver that it is okay if this issue going to appear on social network on the way they dealt with their customers and he ever told the receiver if want to report to police just go ahead.
The management of Aramex doesn't take the initiative to improve the way on how they treat their customers even though there were so many negative reviews/feedbacks for their services.
Which is so contradicts and opposed from what was publish on their public websites that : " At Aramex, we believe that quality people produce consistently excellent service, and CONTINUOUSLY INNOVATE TO MEET CUSTOMER NEEDS, which is a cornerstone of our business."
This company are not keen to improve and answer to what the customer needs even though there were so many negative feedback globally.
|