Received mine today also cant activate despite doing everything.

CS still trying to resolve.

No, new applicant. Still unresolved.

Did a search earlier to find an answer but couldn't...

For online transactions, do you put your REAL NAME, or just the serial number stated on the card?

My card has a serial number and not my name.

Thanks guys. Looks like trial and error is the way forward

I just did a UOB payonline transaction (to pay TNB) with BigPay card, and the transaction appeared to go through, but my BigPay balance is still the same.

No approval e-mail received yet (as the transaction was done only 5 minutes ago).

Has anyone else encountered this? Will the BigPay account only be updated later?

Thanks in advance.

Thanks this is vert helpful

I don't want to pay the whole outstanding amount.

Wow thanks a lot for this useful tip! I never knew this!

Wow. That is crazy. I would never allow anyone to snap my card (even though CVC and TAC usually needed).

Did she delete the photo in front of you or was it already sent in?

There is no reason for her to take the photo if the transaction was successfully processed.

If you're really concerned, I suggest you call BigPay and explain what happened. Provide details of the store name etc. And ask they issue a new card FOC since this is not really your fault.

Ya man, rare to get hit by lightning twice.

Doesn't sound like just bad luck! Phone / wallet problem?

I own 20+ cards and have only had a fraudulent transaction once in the past 10 years in my MBB Amex.

Mine's acting up again. Can't access balances.

Would have thought it would have been able to cope with large number of users like Air Asia app....

Need to book AA tickets tonight and can't load my card. Sigh.

Just to share my personal experience with activating my BigPay card for those having trouble.

I received my card just a few days after application. However, once I tried to activate, the app kept telling me that my CVC was wrong and I was just stuck on the "card delivered" page.

I called CS several times, and they said that my card was already successfully activated in their system (at the same time that I entered in my CVC).

Their instructions were to a) log out/log in, b) restart phone, c) uninstall/ install app. In the meantime, they said they would also look into whether there were any technical problems at their end.

After a week of no resolution and several calls, I told them that I had done all their steps (a) to © several times every day to no avail and I wanted someone to seriously look into my issue and call me back on a daily basis to update me on what THEY were doing.

The next day (without me doing anything), my card was suddenly activated. And someone called me a few hours later to check if everything was OK.

Although I was quite frustrated, it was eventually sorted out.

For anyone who is facing problems with activation similar to mine, perhaps you can do all the steps (a) to © above BEFORE calling CS. Then tell them that you have already done everything, and that you would like them to check whether there is an error at THEIR end. Otherwise, they will probably assume the problem lies with you, which delays the entire process.

This post has been edited by lilsunflower: Jun 23 2018, 01:34 AM

It was within 24 hours for me... Same time I received approval email.

Now getting the message below:

We can't seem to reach you. Check connection before accessing your account.

Same as my husband. He topped up 3xRM20 because it seemed like it didn't go through. But card charged 3x and he received Big Pay card with RM60.

I have used BigPay for prudential online. Just sign up for an online account, and it's easy to navigate in the portal...like normal online transaction where you have to enter in details.

I got SGD100 = MYR296.26 on 14 June.

PayPal conversion for that transaction was 312.94!!

I initially had problems adding the card, couldn't even get to the OTP page. However, now it's perfectly OK. So far done about 10 transactions using Shopee without issue.