Some cash machines are not operated by the banks. The "investor" provide the ATM cash withdrawal service to make money!
Not sure if you can use Prepaid Mastercard to request for cash (cash back or cash out) at some grocery stores there. Debit card cashback is quite common.
Our Giant hypermarkets did provide Debit cashback service a few years ago. You could get cash from the Giant's cashier instead of looking for ATM for cash withdrawal.

Thru bank's ATM?

Will I get charged for overseas ATM withdrawal?
Our mission is to encourage cashless spend with our widely accepted card, but we understand that sometimes you just need cash abroad. For this reason, you can withdraw cash abroad at any ATM that with a Mastercard logo for RM10 per withdrawal. Unlike other cards, we are waiving the 2% of the withdrawal amount until further notice.

It’s also important to note that certain ATMs may charge you on top of the RM10. This amount will typically be shown while conducting the withdrawal.

So when we are shown the additional charges while conducting the withdrawal we can still abort the transaction?

Last few days of transactions at various places in Scotland have been settled at MYR10 = GBP1.89. Current xe.com rate is 1.8862, bloomberg is 1.8849.

Exchange rate on this is really good. However can't use pin anywhere here, it's just signature everywhere as their terminals can't seem to accept my pin. Some cashiers ask for my ID, which is funny since the card doesn't have my name....

just reload AMEX 1k into the bigpay each month, then use bigpay for EVERYTHING

Good idea, this reduce direct withdrawal from ATM using BP.
Time to look into boost.TQ

Hey guys, Jonathan from BigPay here. I just created my lowyat account last week and I’m finally taking the time to introduce myself. I’ve been reading this thread on & off for a while and I’m definitely impressed by the overall level of engagement.

We actually discovered some issues through some of your messages and we’ve addressed some / are addressing others. We do have to prioritise though, but we really appreciate when issues are being discovered and feedback is given. We do read!

The reason why we’ve decided to be active on this forum is... because we actually want to build something that enhances the way you use and manage your money. This starts with listening to your feedback and incorporating what we can quickly. Your feedback is heard and drives the direction we take BigPay beyond just an e-wallet or bank. We’re far from being perfect and we’re still figuring out some things as we go, but the goal is definitely to get better and we need to have conversations with our users in order to get there.

That being said, I’d like to stay away as much as possible from personal customer support in here if possible :smile: But I’m happy to point you guys in the right direction.

If you have anything you think we should be better at... Please share!

https://www.hlb.com.my/en/personal-banking/...edit-Debit-Card

Wonder how many people will reload Bigpay on this period since there is no cap for individual but capped at RM400k for HLB credit card holder~

I scare to use this card in overseas too.... what if payment failed when i make payment at the terminal and they deduct the amount from my card and I already fly back to Malaysia?

But we won't leave the credit in BP for too long, not more than 1 month!

using BP to withdraw at oversea for greater saving

That charge is from the ATM or local bank, not BigPay. When you land in airport just after immigration there's an ATM which advertises zero fee withdrawal, need to look for those.

Which bank's ATM did you use? Or was it a non-bank's ATM?

For everyone's knowledge, there are also non-Bank ATM in Malaysia. In this case, I encountered those machines at holiday resorts.

Interesting, check out their FAQ

https://www.raphaelsbank.com/atms/faqs/

Looks like they are an ATM service provider and also specialise in dispensing foreign currency. They may have applied their dynamic conversion automatically?

On other normal purchases, Bigpay's currency conversions were excellent.

May be you allowed Raphael's to do the conversion which was bad instead of letting Bigpay doing it?

Any way the general advise is to always use the local currency, in this case sterling, when overseas. Especially merchants.
From their website:
A: Raphaels Bank offers a service known as Dynamic Currency Conversion (DCC). This means that when an eligible card is identified as coming from outside the UK, we will offer to carry out conversion of the transaction value into the currency associated with the card. You will be presented with the applicable exchange rate and the total amount to be debited from your account. If you choose not to allow Raphaels Bank to carry out the conversion, the transaction will proceed in sterling and the conversion will be carried out by your card issuer.

He says he did in pounds though. Maybe they charge a fee (9.5% is super high though).

The reason you are charged such exorbitant sum is that you used those ATM owned by Money Changer! Yes... Rafael’s Bank is a money changer. No difference than the likes of Travelex, MoneyCorp or ICE. Those ATM will at most time DCCed all transactions!

Look around and I think there are also proper bank's ATM machine in airports. Well, at least some have.

What I do is, if I arrive in a totally foreign country and see an ATM machine with unfamiliar names, I will Google to make sure it's a proper bank. When on the streets, I will always try to draw money from an ATM machine located inside a bank premises. Just in case anything happens like card being withheld or ATM being tampered with etc. Can't be too careful.