A huge number of iPod Touch week 38/39 owners having problems with their iPod's touch screen for not responding to touch, refer to Apple Discussion thread.

I'm one of the victims of this problem. The screen did not respond to my touch at all, seek help at service centre and they did restore to factory settings and got sent back to me. Bam, the touch screen still did not respond randomly. Well, even service centre technicians can't solve this, am I entitle for a one on one exchange?

A thousand bucks device that was bought not long than a month ago started to have problems? Might as well go with Zune. Also, iPhone users also having problems with the unresponding touch screen for after 2 months of usage.

Any of you guys out there experienced the same thing?

Apple...



This post has been edited by Mike3300: Nov 21 2007, 06:48 PM

number one, send it back to where you get it from. i'm curious as to why a service technician just factory-restore your ipod without further testing the unit since you're complaining about multi-touch issue, unless you fail to let them know the issue. iPods that are under warranty and defective are to be taken in for repair/replacement.

number two, even a million bucks device can fail you because technology can fail at any time... it doesn't mean a more expensive stuff gives you a nearer-to-perfection quality.

And, number three, you are always welcome to try out Zune. Just don't go open a thread again this time blaming Microsoft pulak if your Zune starts to go AWOL, because whatever happens, it's still bounds to number 2...

i'm just joking about Zune. Told the technicians loud and clear but yet.

Go back again. If it still happens, demand for a replacement. It may require a few trips back before they actually exchange one for you.

i think i have the worst case of faulty screen ever. mine stopped working last week. first i thought it was because of low battery, so i fully-charged it & when i turned it on, there was only a set of green & red horizontal lines. tried to restore it, hard reset & every piece of trouble shooting i could think of. in the end, gave up & sent to vr tech for service.

they said if they can't get it to work, i might get a brand new ipod touch, which is a plus. mine was the 38 batch, i think. now i'm worried about the iphone. the touch is covered by warranty, thus not much risk at all. but the iphone.....makes me sweat just thinking if the touch screen suddenly one day goes...dead. urrghhhh.....

huh ? could it be the firmware problem ?
mine also 38th batch....

Just curious, why would anyone need an iPhone and an iPod Touch? Isn't the iPhone as much as the iPod Touch already? Gosh u guys are rich..

Anyway good luck with the warranty claims, sad to say Apple still do not live up to satisfactory after sales services. Well at least here in Malaysia they don't.

err..is that question directed more towards me? rationally yeah, you should only need one or the other. i bought the touch with the belief that i'll never buy the iphone. but alas, i caved. which comes in handy now that the touch stopped working.

This problem really sounds serious. Wonder what Apple has to say about it.

Mike3300,

I had the same problem as you about 1 month ago. Restoring back to factory settings is just a temporary solution (I myself experienced this). Somehow it is due to the hardware itself. Tried walking in to the nearest apple service centre and prove to the technicians that indeed is the screen problem and not cause by any software settings. If you happen to go to other unofficial apple forums and look at the discussions, you will notice thousands of touch users experienced the same thing. Unfortunately, Apple does not seem to get the message.

Fyi, you are indeed entitled for a one-to-one exchange. It will take 3-5 business days before you can get your replacement.

Charlton... your replacement unit is from which Week ? they replace only the unit or whole box ? I guess only the unit...

and, how about the new replaced unit ? still encounter the same problems ?
Replaced unit comes with what version ? already v1.1.2 ? or still older version ?

Charlton, yes I was referring to official Apple discussion thread itself. I guess Apple can just look at the matter and can't do anything about it as they're afraid of bearing the cost to replace all of the affected units.

friends, I guess they'll replace a new full unit. Correct me.

Seems like batch of week 38 really has a lot of issues. I guess I may have the worst issue: my Touch stopped working in about 1 month. It totally cannot start up. Luckily since this is not solvable by factory reset, etc. I got an exchange for a week 40 unit.

go back, make noise, argue for a replacement.

How did you guys determine which batch is your touch?

from the serial no.

example for nano: YM738xxxxxx

the 38 show that it is a week 38 batch

So basically, any iPod touch newer than week 38 is free from this problem?

PetroToxin, even week 40/43 iPod still experiencing black screen issue and unresponding touch screen.

My replacement unit is from week 39 and yes as Mike3300 mentioned, they only replace the unit. This is because they only took the unit, not your whole set.

My new unit so far is much better in terms of battery life. I notice the new unit somehow has longer battery life. When I got my replacement, the 1.1.2 firmware has not release yet.

week 43?
mine is week 43