Hi all, recently I have to request to fibre transfer request from Maxis to Astro since 13 October.
Now already 22 October no Maxis representative contact me about transfer request, when ask to astro the request is still pending.
it says will take 4 working days for transfer request, but now already 7 working days why so slow . Anyone has any experience with fibre request and how long it will take. Possible if I report to any agency about slowness of the service?

I had the same request 2 months back, it took over a month to get it done. Same thing, initially said 4 working days, then called them back up to ask for updates, in the end about 5 weeks before they set the appointment to change the router.

Keep track of the customer service rep name, after 2 weeks filled a report saying no updates and take note of the case number. Next time when contacting them again, quote the case number so they dont go around in circles asking the same questions.

With your Astro Transfer ID, call Maxis CS to follow up. Need to call them often so as not to drag the transfer.