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 why ALL small car workshops have many bad reviews

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TSpiscesguy
post Jun 9 2025, 05:56 PM, updated 7 months ago

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those SDN BHD car workshops all having many bad reviews.
Efalex
post Jun 9 2025, 05:57 PM

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No marketing team to filter out the bad review unlike bigger company...
katijar
post Jun 9 2025, 05:59 PM

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If good then become not small liao
TSpiscesguy
post Jun 9 2025, 06:03 PM

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QUOTE(Efalex @ Jun 9 2025, 05:57 PM)
No marketing team to filter out the bad review unlike bigger company...
*
really can filter out bad google reviews?? shocking.gif
Anubis77
post Jun 9 2025, 06:04 PM

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usually one man show.... Owner / Mechanic are generally the same person.... alot of stress to figure out issue of car, pricing of parts and services, suppliers.. and naggy customers who thinks they know more than mechanics.
TSpiscesguy
post Jun 9 2025, 06:04 PM

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QUOTE(katijar @ Jun 9 2025, 05:59 PM)
If good then become not small liao
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ah makes sense. laugh.gif
perfectedservice
post Jun 9 2025, 06:04 PM

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big service center ... workers not experience, learn on the job or theory only

medium shop ... workers learn on the job, unless owner rajin regularly help

one man shop, new shop/ young chap / one car park : dont go.. just learning or poor skill

one man shop, old unker, many clients : much experience, safest ...


QUOTE(Efalex @ Jun 9 2025, 05:57 PM)
No marketing team to filter out the bad review unlike bigger company...
*
TOMEI-R
post Jun 9 2025, 06:05 PM

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Dude... got any Berhad workshops around?
TSpiscesguy
post Jun 9 2025, 06:05 PM

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QUOTE(Anubis77 @ Jun 9 2025, 06:04 PM)
usually one man show.... Owner / Mechanic are generally  the same person.... alot of stress to figure out issue of car, pricing of parts and services, suppliers.. and naggy customers who thinks they  know more than mechanics.
*
actually many small workshops are also insurance panel workshop.

but if they are bad, why insurance companies want them become their panel workshops?
TSpiscesguy
post Jun 9 2025, 06:08 PM

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QUOTE(TOMEI-R @ Jun 9 2025, 06:05 PM)
Dude... got any Berhad workshops around?
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maybe compared to those big service centres.. brows.gif


netmatrix
post Jun 9 2025, 06:09 PM

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Depends on what car you service. If you service Ferrari, Porsche, Bentley level cars, you tend to go to big/ medium shops or word of mouth shops.

If you service Conti cars, usually go to big stores. Only those without budget go to medium & small shops.

the rest of the pack cheapo potongs, poduas, sitis and voises, all layan random shops.
MR_alien
post Jun 9 2025, 06:10 PM

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i rather go to those small workshop where there's only 1 boss and 1 worker inside
TSpiscesguy
post Jun 9 2025, 06:10 PM

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QUOTE(perfectedservice @ Jun 9 2025, 06:04 PM)
big service center ... workers not experience, learn on the job or theory only

medium shop ... workers learn on the job, unless owner rajin regularly help

one man shop,  new shop/ young chap / one car park  :  dont go.. just learning or poor skill

one man shop, old unker, many clients :  much experience, safest ...
*
I always service my 9+ yo car in big service center...

so far ok..
TSpiscesguy
post Jun 9 2025, 06:12 PM

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QUOTE(MR_alien @ Jun 9 2025, 06:10 PM)
i rather go to those small workshop where there's only 1 boss and 1 worker inside
*
read google reviews....always make me wanna avoid these small workshops. laugh.gif
KenM
post Jun 9 2025, 06:15 PM

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QUOTE(piscesguy @ Jun 9 2025, 05:05 PM)
actually many small workshops are also insurance panel workshop.

but if they are bad, why insurance companies want them become their panel workshops?
*
$$$$$$..?
AfraidIGotBan
post Jun 9 2025, 06:17 PM

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QUOTE(piscesguy @ Jun 9 2025, 10:03 AM)
really can filter out bad google reviews??  shocking.gif
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you can as long you bayar + kasi valid reason for removing them.

Me own 7 chinese takeaways here in the UK bro. Each day/week/month will suddenly have people post photos, reviews, etc demolishing your business credibility with nonsense and ver make sense post.

You just have to try deal with it. Its the same too, with amazon, taobao, tripadvisor whatever.
WongTheThief
post Jun 9 2025, 06:17 PM

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One man show, or the owner employed one inexperienced staff to handle your job without looking at the shop, OR employ one bangala to do one man show
AfraidIGotBan
post Jun 9 2025, 06:18 PM

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QUOTE(piscesguy @ Jun 9 2025, 10:10 AM)
I always service my 9+ yo car in big service center...

so far ok..
*
promise no big kecoh then its all good.


bigmac999
post Jun 9 2025, 06:20 PM

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ill tell u why
mostly its customer problem

they dont problem spending money at a big workshop
they expect itll be cheaper at a smaller workshop but when it end up the same price they leave a bad review
LDP
post Jun 9 2025, 06:22 PM

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I go small one.. boss sendiri buat kerja. Good workmanship. No foreign worker. Boss really get their hands dirty, so bz until no time for lunch. Boss also no issue if customer bring their own spare parts. As a matter of fact he even encouraged customer to bring their own parts. Sometimes boss even advised me how to pick good spare parts. I really salute such kind of honest workshop owner.

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